Search Results for: customer reviews

A Hands-Off Campaign Means Cookie-Cutter Advertising

Last Updated: November 13, 2015

You hire an online advertising company because you don’t want to do all the work yourself. We get it. But here’s the thing: Any worthwhile campaign is going to require a mild amount of effort on your part. Unless you want drop-you-in-a-directory, cookie-cutter advertising, you can’t be completely hands off when it comes to your campaign. You have to have some involvement to make sure everything that’s being put out there about your business is correct and that your advertising will attract the right customers. Otherwise, you’ll be misrepresented online and receive calls for services you don’t even offer. That’s a big waste of your time and money.
You’re paying your advertiser to do a specific job. Your participation will allow them to do that job with much greater success.

Advertising Campaigns Are Like Home Renovations

If you hired a contractor to renovate your kitchen, you wouldn’t expect them to do all the work without any of your input, would you? No. Instead, you have to tell the contractor exactly what you want. You must select the kitchen tile and cabinet styles, pick out the colors and materials, and stay in constant contact with the contractor team in case they run into a problem or have a question. If you don’t do any of this, your contractor won’t have any guidance and you won’t get the results you want. Plain and simple.
The same goes for your online advertising campaign. Your advertiser requires a few hours of your time at the beginning of your campaign in order to collect raw information about your business. This information ranges from company contact details to thorough descriptions of the services you offer. Your advertiser will only need to interview you at the start of your campaign, so you won’t have to be hands on forever. (That being said, you should always make yourself available to answer any questions your advertiser might have down the road.)
So, what does your advertiser need from you, exactly?

Answer Your Phone When Your Advertiser Calls

If your advertiser is calling you, it’s because they have a question about your business. Most likely, they need to clarify a couple of details for your website’s content or Google listing so they can make certain everything is correct. Often, if a major detail is unclear or unknown, they won’t be able to go forward with that stage of your campaign until it’s resolved. By picking up the phone and answering your advertiser’s questions promptly, you’ll not only be making their job easier, but you’ll also be helping your own campaign.

Give Us Some Personality With Photos

You need to set your company apart from local competitors. The best way to do that is to show off what makes you unique. When your advertiser interviews you, they’ll ask you about things like your professional experience, company values, and any other noteworthy qualifications that make you stand out. However, the quickest way to stand out to prospective customers is to have pictures of yourself and/or your team front-and-center on your website.
With your smartphone, it’s super easy to take good-quality pictures and submit them to your advertising provider. Even if it’s as simple as you wearing a t-shirt with your company name and standing in front of your truck, it will allow customers to put a face to your name. Plus, photos with real-life people in them (NOT stock photos) make your company look much more legitimate and trustworthy.
Bonus points if you have a memorable company logo!

Send in Customer Reviews

Your advertiser will want to add customer reviews to your site in order to show off your company in the best possible light. If you’ve received customer feedback—whether through e-mail, Facebook, Google, etc.—you should forward it to your advertiser. You should also encourage your customers to leave reviews whenever possible.

Speak Up If There Is a Problem

You can’t expect your online advertising provider to be psychic or all knowing. If you’ve noticed a problem with any aspect of your campaign, tell your advertiser immediately.
A common example is when a customer leaves a negative review on one of your pages or listings. Your advertiser isn’t constantly monitoring your listings’ reviews, so it’s up to you to let them know when an unfavorable one pops up. While your advertiser won’t be qualified to respond on your behalf (because they don’t know the details of the job or transaction and they aren’t the spokesperson for your company), you should consult with them and ask for advice on how to proceed with a professional response.

Give Us Access to Your Listings

If you’re going to pay your advertiser to advertise for you, you might as well go all in and let them advertise all the way. To do this, however, they need access to your Google My Business profile and other listings. That means you need to pass along your verification PINs as soon as you receive them. If you have any other existing listings or profiles, you’ll need to trust your advertiser with your log-in info for those sites. (And if you don’t trust them, why did you hire them?) Sharing log-in info can be uncomfortable in this day and age, but it’s the only way your advertiser will be able to ensure consistency and accuracy across all platforms.
As we know, consistent, accurate information is essential; bad things happen when information isn’t matching. Read these blog posts for more details on the consequences of not having a singular manager of your listings: “For SEO Companies, Two’s a Crowd” and “Hand Over Your Google+ Local Listing to a Pro.”

Your Participation Is Vital to Success

If you don’t offer at least a small degree of participation, then you can expect close to zero customization. As a result, you’ll be stuck with bland site copy, phony stock art, and an altogether boring and inaccurate campaign. And if any online advertising provider is promising a cheap, totally hands-off campaign, that’s what you’ll get. However, if you spend a little extra time and money, you’ll get a personalized campaign that accurately and effectively showcases your company. You’ll get more valuable leads seeking the services you actually want to perform, which means you won’t waste your time or energy on bogus ones. It’s 100% worth the small investment.

Take a Behind-the-Scenes Look at Prospect Genius

Last Updated: February 15, 2024

When you hear us talk about SEO and lead generation, do you feel like Charlie Brown listening to his teacher go, “Wah wah-wah wah wah”? If you’re not someone who specializes in online advertising, it’s perfectly understandable to feel confused—and, frankly, a little bored—about what it is we do. However, it’s important to know a little bit about what goes on behind the scenes so you can appreciate exactly how our services are benefiting your web presence.
Here’s what you need to know.

We Amplify Your Existing Presence

There’s a good chance that you had already set up a Google My Business or Facebook account before joining our program. If that’s the case, you may be misled into thinking that any leads coming from Google or Facebook are a result of your existing presence instead of our work. It’s a logical assumption, but it’s incorrect.
Instead, local search optimization functions as a multifaceted machine, with a series of gears, levers, and wheels all working together to create the final output. The phone call or e-mail inquiry that came from your Google listing is actually a product of the search optimization machine. Your company information ranked well in Google’s local search results, thus leading the customer to contact you thanks to all of the behind-the-scenes work we did.
For proof, take a look at two examples of clients whose Google traffic skyrocketed after signing up with Prospect Genius.
Company A:

Company B:

As you can see, after signing up with us, these two clients saw huge increases in their views and clicks. That’s due to all the work we’re doing for your campaign. But what does that work entail, exactly?

We Build the Machine

Prospect Genius’s job is to design and build the local search optimization machine that powers your campaign. That means making sure each individual part works perfectly in addition to fitting all of those parts together seamlessly.

Here are the four main parts:

Google listing
On-page SEO
Citations
Inbound links and social signals

Google Listing

Local search rankings improve when your Google listing is thoroughly optimized and populated with lots of customer reviews. That’s why Prospect Genius optimizes every client’s listing and provides a handful of tools to help you increase your number of reviews.

On-Page SEO

To appeal to Google’s search algorithms, all of your website’s pages must be optimized. You must have valuable content that’s targeted at specific search terms and is generally informative. All of our LeadTrax™ sites are written and designed for on-page SEO to further boost your company’s rankings.

Citations

Citations refer to all of the instances in which your business name appears alongside your contact information (e.g. address and phone number), and they must be consistently accurate. Citations most often come from online directories and Internet yellow pages, but they may also occur in newspapers, magazines, local blogs, and social media posts. Many of Prospect Genius’s packages add your business info to numerous directories, ensuring accuracy across the board and driving up your citation score.

Inbound Links and Social Signals

Inbound links are links that exist on another website and link to a page on your website. They indicate that your page contains valuable information. Along the same lines, social signals are data points that tell Google how appealing your website is on a human level. If lots of people are sharing links to your website on social media, and your company’s social media account has lots of “Likes” or followers, then those valuable social signals will boost your local search ranking. That’s why Prospect Genius sets you up with Facebook and Twitter accounts (if you don’t already have them) and promotes you on social media.

It’s All About Synergy

Did you make it to the end of this post without your eyes glazing over? Good! Hopefully, you now have a much deeper understanding of what drives your campaign and keeps it successful.
With your cooperation, we’re able to create a uniform front to fortify your company’s online presence. We achieve substantial, organic results by creating a well-oiled machine that runs flawlessly. While your Google listing is significant, you can’t give all of the credit to a single cog.
As always, don’t hesitate to reach out to us with any questions you may have.
Photo credit: Linda Buquet, localsearchforum.com

11 Simple Ways to Customize Your Online Advertising Campaign

Last Updated: February 15, 2024

Our lead generation program allows you to be as involved as you want, an aspect that appeals to many of our clients. If you prefer to be hands off and let us take care of all the details, that’s great. However, there are many clients who like to be more interactive with their campaigns. By making their own contributions and adding touches of their unique personalities to their sites, they feel more invested in their campaigns and forge a stronger connection with their own customers.

Thankfully, it’s not only easy to add custom flourishes to your online advertising campaign—it’s also inexpensive.

DIY Freebies

These do-it-yourself options are free through the Client Portal.

Add a photo gallery. Through the Client Portal, you can manage a photo gallery by uploading your own original photos. All you have to do is ask us to enable the photo gallery tab on your LeadTrax™ site, and then you can go to town! The gallery can focus on anything you want: recently completed work, before-and-after shots, items for sale, or even your team members. People love pictures, and having a photo gallery that showcases your talent or brand is a great way to take advantage of that.
Add a “For Sale” tab. Operating the same way as the photo gallery, this tab allows you to upload your own pictures and captions for items that you’re selling (once we’ve enabled it on your site). This has been very popular with appliance repair companies that sell refurbished appliances. Take a look at the “For Sale” tab at A B Appliance Services, for example.
Keep your own blog. Every new LeadTrax site comes with a fully functional blog just waiting to be filled with content. We write a couple of initial posts for you following your site launch, but after that, you can feel free to update your blog as much as you want. As long as you have a topic that your audience wants to read about, you can write your heart out. An up-to-date, informative blog proves to your prospects that you’re engaged and knowledgeable.

Complimentary Add-Ons

Our professionals will take care of these for you free of charge. Simply call or e-mail us with your specific requests, and we’ll do all the work!

Add unique tabs for extra content. This is a great option for business owners who want to include a separate “About Us” page, but it can work for almost any extra content you wish to include. You can either submit your own, original content for us to add, or our professional writers can do the job for you. Take a look at the “About Us” page for Mary Ellen Flaherty & Brendan Flaherty Realtors as an example. You may also be inspired by Yocum Shutters and Blinds, who used this tab to showcase their “Best of West Chester” award.
Add custom e-mail/service request forms. Many business owners find that their customers like to submit e-mails and service requests right from their websites, which is why we include an “E-mail Us” link as a standard feature on all of our LeadTrax sites. However, some businesses find it handy to have custom content in their e-mail forms so they can ensure they get all of the necessary information from their prospects right up front. Just tell us about the specific fields or questions you’d like to include, and we’ll create a custom form for you. For instance, we created a custom e-mail form for Acello Tax Resolution Group that asks prospective customers to provide details about their tax problems. This gives the tax consultants a baseline understanding of the case, making life easier for both the business owner and the customer.
Add a “Leave Us a Review!” button. As we’ve covered extensively, customer reviews are a crucial part of your online presence. When you have us add this button to your site, it will be more convenient for past customers to click on it and submit a quick review of your business. Then, the feature will automatically upload the positive reviews straight to your Google+ listing.

Low-Cost Additions

These options require the hands of our professionals, but they’re well worth the minor investment.

Upgrade your template. If you’ve been with us for a few years, then you might be sick of looking at the same ol’ layout all the time. Or you might want a more updated look to keep up with the times. Whatever the reason, if you’re interested in upgrading your LeadTrax site template, just let us know! Right now, we have several brand-new templates hot off the presses.
Request brand pages. If you work in an industry like appliance repair, you might find that customers are often seeking a repairman who specializes in specific brands. You can easily address this by having us write a brief, targeted page for any brand you wish to highlight. Morris County Appliance Repair, for example, chose to add pages for quite a few of its most popular appliance brands.
Request a press release. Has something newsworthy recently happened with your company? Why not announce it? We can write a press release on your behalf and distribute it to boost your SEO. At the same time, you’ll have a tangible news item that you can share with all of your friends and fans on social media.
Use MapTrax™. MapTrax is a tool that monitors your Google listing for you. It will alert you if the content or status of your listing changes so you can be aware of any red flags. MapTrax saves you from having to manually check your listing daily, which means you can focus your time and energy elsewhere.
Use AdTrax™. AdTrax allows you to laser-focus the way you track your campaign. Instead of giving you a broad picture of how many leads your campaign is generating per month, AdTrax lets you see how your site is ranking on Google for specific keywords of your choosing. This way, you can make sure you’re attracting your ideal audience and make adjustments as you see fit.

Take the First Step

Your online advertising campaign won’t customize itself! Why not browse the Client Portal and try out some of those free tools yourself? If you’re having trouble with the technology or you need some guidance, don’t hesitate to call your campaign coordinator for help. That’s what we’re here for! Similarly, if a few of the paid options appeal to you but you can’t decide which one is best, feel free to discuss them with us. We’ll help you figure out how to get the best value for your campaign.
The bottom line is, we’re here as a resource for you. However you decide to proceed, let us in on the conversation so we can help you make the wisest decision possible. Good luck!

READ THIS: "4 Things Most Leaders Don't Know About SEO"

Last Updated: June 11, 2015

By now, you’ve heard of the term “search engine optimization” (SEO for short), and at least recognize that there’s a lot of significance behind it. However, according to a recent article on Search Engine Land, there’s still a lot about SEO that business owners don’t know.

In his article, “4 Things Most Leaders Don’t Understand About SEO,” columnist Trond Lyngbø describes a major problem with business owners and SEO—mainly that they perceive SEO as a quick fix, an add-on, instead of the holistic approach to online marketing that it should be.
Here are the five most significant points from Lyngbø’s article:

SEO should be incorporated into every aspect of your marketing, including PPC.
Before you can begin creating optimized content, you must do your due-diligence and research your audience’s needs and interests. This way, you can attract your ideal prospects. Then, once they’ve visited your website, your content will demonstrate an understanding of why they need your product or service. This is what will grow your conversion rate.
In order to optimize your content and get the highest click-through rate, your company’s branding (i.e. messaging) must connect with what your prospects want to hear. In your advertising, you should be offering answers to their questions and solutions to their problems. Lyngbø writes, “Your story becomes more interesting when you talk about what they are already interested in.”
But SEO means more than just targeting the right keywords and content. It also means structuring your website so that the code is search engine friendly, pages load efficiently, navigation is easy, and internal links are sound.
However, SEO is not a cure-all. You must have a good product at the center of your marketing. That’s not only because you want your customers to spread the good word, but also because customer reviews will soon become a crucial ranking factor: “[Google] wants its users to keep coming back, so it will ultimately strive to suggest only high quality products and services which their users will love.”

Read the full article for further details, and feel free to check out additional columns by Trond Lyngbø on Search Engine Land.

Facebook Is the New Google

Last Updated: February 15, 2024

Facebook isn’t just for stalking your old classmates anymore. In the past few years, Facebook has evolved into a hub for exchanging information—everything from political opinions to diet tips to breaking news—among friends, coworkers, and relatives. People even outsource their own questions, asking trusted friends who they recommend for local doctors, dentists, hair dressers, repairmen, contractors, and so on. That means local businesses and service providers have a unique opportunity on Facebook: They can take advantage of this crowdsourcing trend and promote themselves right on Facebook, where people are already looking for info about them.
In fact, Facebook is slowly replacing Google as the go-to resource for local search. People used to turn to Google to find local appliance repairmen, plumbers, landscapers, and the like, but there was no way to know whether these professionals were actually reliable or not. Hence the uptick in crowdsourcing on Facebook. Now, people realize it’s much more easy and effective to ask the people they know and trust for their personal recommendations—instead of taking a gamble on the business that happened to have the best ranking on Google.

Optimize Your Facebook

To take advantage of this new opportunity, you must make your Facebook presence as appealing as possible to prospective customers. Here’s what you need:

Page “Likes.” A Facebook Page without fans is like a restaurant without patrons. People passing by will not go in because the restaurant is empty, implying that it’s unpopular. In other words, more “Likes” on your Page will give your business more credibility.
Reviews. Customer reviews used to just be nice to have. Then, they became integral in attracting new customers. Now, they’re a vital part of your local search rankings on Google. You simply must get your customers to leave reviews on your company’s Facebook Page.
Page activity. Your Page is a showcase for your company’s personality and expertise. You should be posting status updates, uploading photos, and sharing helpful articles on a consistent basis (at least a few times a week), otherwise your audience will see no value in following your Page.
An attractive profile. Your company’s description should be well written and captivating. Your profile picture and header should be unique, high-quality images that are relevant to your business—not grainy snapshots of your own face. You want Page visitors to see how professional your team really is.
Regular engagement. To show your audience that you care, you should be interacting with them regularly. When they comment on one of your posts, respond. When they leave a review, good or bad, thank them for their feedback. This is your chance to hear what your customers and prospects are thinking and to let them know that you’re listening.

What You Can Do Yourself

There are many aspects of social media marketing that you can take care of yourself. Maintaining a presence on Facebook is something that’s entirely within your abilities if you have the time and energy. Here are some of the Facebook tasks that are pretty DIY friendly:

Sharing status updates. It only takes a minute to share what your company has been up to for the past few days.
Uploading photos and/or videos of your work. Smartphones make it super easy to take photos and videos, and the Facebook app makes it even easier to upload them straight to your timeline.
Sharing links to relevant articles and/or blog posts. If you come across an item online that you think your audience would appreciate, it takes almost no time at all to copy and paste the link on Facebook.
Interacting with your audience (e.g. posing questions, replying to comments, etc.). As soon as you get a notification that someone has commented on a post or left you a review, take a quick moment to read it and respond. It’s also easy to engage with your fans simply by asking them about their plans for the weekend or an upcoming holiday.

What You Should Leave to Us

Of course, having some extra time on your hands isn’t always enough to make an impressive Facebook presence. If you really want to promote your brand and put yourself in front of local prospects, then you’ll need to consider some more advanced strategies. However, advanced strategies call for advanced expertise. The below tasks require the kind of experience you can only find at Prospect Genius:

Promoting sponsored ads. We have years of experience working with paid ads. We use those countless data points to identify trends and help your ads get the most visibility and highest conversion rates possible. Plus, since Facebook uses a CPM model instead of CPC (in other words, you pay for ad impressions instead of clicks), you’ll need a team that knows how to set up your campaign so you aren’t hemorrhaging money.
Implementing a “Like” campaign. Again, since we’re able to draw on our wealth of experience with paid ads, we know how to test and rotate ads so they drive the most “Likes” to your page.
Continuously sharing content. Even if you have the time to post on Facebook, you may not know exactly what to say. That’s where our SocialStream package comes in handy. Our professional writers will add a certain number of blog posts each month to your LeadTrax™ site, and our production specialists will share them on all of your social media accounts. It’s the best way to share useful, high-quality content with your audience on a consistent basis.

Lather, Rinse, Repeat

Social media is a lifestyle. It’s not a one-and-done campaign. Maintaining a solid Facebook presence requires lots of repetition. You need to be continuously active on your account. Your activity can’t just last for one month and then taper off, or else you’ll miss out on countless potential fans. If you don’t think you’ll be able to maintain consistent activity on Facebook, then you should seriously consider calling for reinforcements. Our professionals will give you plenty of valuable content to share and can even promote your brand through sponsored ads. You can’t afford to ignore such a vital (and mostly free) advertising platform… Give us a call and start coordinating with our team today!

Prospect Genius

A Hands-Off Campaign Means Cookie-Cutter Advertising

Advertising Campaigns Are Like Home Renovations

Answer Your Phone When Your Advertiser Calls

Give Us Some Personality With Photos

Send in Customer Reviews

Speak Up If There Is a Problem

Give Us Access to Your Listings

Your Participation Is Vital to Success

READ THIS: "4 Things Most Leaders Don't Know About SEO"

Contact Us

Business Hours

Let’s Connect!

What Drives Us?

Client Portal App

Helpful Links

Sign up for our newsletter!