social media marketing

How to Undercut Google’s Pay-to-Play Model and Advertise on a Budget

Last Updated: October 26, 2020

It’s genuinely depressing to think about the totality of words we’ve wasted whining about Google’s pay-to-play model.

Not because we regret the time spent educating our readers, but because we wish this weren’t the reality of digital marketing in 2020. Especially during a crippling pandemic.

And we know this situation is just as depressing for all of the small, local service providers out there who feel like they don’t have a fighting chance.

But we’re done with despair. It won’t do anything to combat Google’s nefarious greed.

That’s why, today, we’re showing all you small business owners how to fight back.

In this blog post, we’ve compiled some of our best tips to market yourself online without handing all of your hard-earned money to Google’s coffers.

READ MORE: How Google’s Greed Is Slashing Your Website Traffic

Use Social Media Ads

Whether it’s Facebook, Instagram, LinkedIn, Yelp, or Twitter, your audience’s favorite social platform is the perfect place to advertise your business.

In fact, designing a quick ad and paying for clicks or impressions on one of these platforms will be much cheaper and potentially more cost-effective than Google Ads in terms of ROI. Just a small investment in time and money could pay off big.

After all, the endless social media scroll is how most people are exercising their thumbs these days. Might as well take advantage of it!

Use Word of Mouth

We know, we know: Nobody likes talking in person anymore!

Thing is, that’s not entirely true. Sure, people consistently prefer texting over calling on the phone, but that doesn’t mean everything takes place virtually. People talk!

Especially people who are close friends and family. In casual conversation, they’re likely to recommend contractors and service providers whom they had a good experience with. So, there’s no harm in giving your customers a little nudge to spread the word!

However, there is such a thing as virtual word-of-mouth, too. For example, you can use platforms like Facebook, LinkedIn, and NextDoor to join local groups, stay up to date on community events, and even network with other small business owners.

There are so many ways to get your name out there organically. Think outside the box!

Use Offline Materials

This might sound odd coming from a digital marketing team in 2020, but we’re big proponents of including offline materials in your overall marketing strategy. Such materials include:

Flyers
Brochures
Business cards
Direct mail
Branded calendars, pens, coasters, tote bags, etc.

With memorable marketing materials, unique branding (including logos and signage), personal referrals, and face-to-face networking in your community, you can supplement your online efforts and really stamp out a place for your business on the local scene.

Keep Fighting!

It’s easy to feel discouraged when you realize how much the Google game is rigged–but, frankly, that’s not productive. Instead, stay in the ring and keep swinging. There are so many other avenues you can take to market yourself that don’t involve draining your bank account straight into Google’s gullet.

And if you need any assistance with creating a Facebook ad or designing a business logo, don’t hesitate to contact us! There’s nothing Prospect Genius loves more than helping small businesses stick it to the big guy.

Facebook Costs Less Than AdWords, But Is It Better?

Last Updated: February 15, 2024

It’s no secret that paid ads are a great way to inject some power into your online marketing efforts. But whether it’s a PPC (pay-per-click) campaign from Google AdWords or a social media campaign from Facebook Ads, you need to be using the platform that best aligns with your business’s needs.
This is where most people get stuck.
If you’re struggling to decide between Google AdWords and Facebook Ads, there are two things you need to know:

Facebook costs less than Google AdWords by a substantial amount.
Facebook and AdWords are built for different kinds of businesses.

So, if you’re on a tight budget, that’s one reason to be in Facebook’s corner. However, just because Facebook costs less, that doesn’t necessarily mean it’s the best fit for your company. The nature of your business will largely determine which advertising platform you use. Facebook is good for some businesses; AdWords is good for others.
Keep reading to see what we mean!

Facebook Is More Budget Friendly

For most business owners interested in paid ads online, their first question is, “How much is this going to cost me?” While the exact cost will obviously depend on the specifics of your campaign, we can tell you Facebook is typically the more cost-effective option.
Managing numerous campaigns for clients, we’ve seen firsthand that Facebook ads are, overall, a better bargain than AdWords. Take Bethany’s Cleaning Service, for example:

In one day, Bethany’s Cleaning Service spent $39.45 on AdWords versus $22.67 on Facebook.
On AdWords, their ad was placed in front of 126 people and was clicked 7 times.
On Facebook, their ad was placed in front of 951 people and clicked 29 times.

Therefore, Facebook cost $0.78 per click, while AdWords cost $5.64 per click. That’s a pretty big difference.

Read the full case study about Bethany’s Cleaning Service to see how Facebook Ads and Google AdWords match up!

So, if you’re worried about spending too much on sponsored ads, then Facebook is the way to go.

Facebook Is Good for Ongoing Service Providers

However, while Facebook costs significantly less, that doesn’t mean it’s beneficial to everyone. On the whole, Facebook ads make more sense for businesses that provide ongoing services for customers. These businesses can be anything from landscapers to beauty spas to weekly garbage collectors. Their common traits are:

Their customers typically do a fair amount of research and get referrals before working with them.
They provide recurring services their customers need on a regular basis (not just one-and-done jobs).

Our client, Advantage Disposal, is a prime example. As a residential trash collection company, they have regular, loyal customers whom they serve every week. Due to the nature of their business, they rely on name recognition, word-of-mouth, and customer satisfaction not only to retain their current customers, but also to gain new ones.

READ: [Case Study] Advantage Disposal

We ran two different Facebook campaigns for them (one short-term, another long-term), and they both flourished. As you can see in our case study, Advantage Disposal’s Facebook ads received a ton of engagement and generated an incredible number of leads with each passing month. Each ad focused on their customer service and personal touch, which led lots of fans to like, share, and comment to show their support. The result is that their ads reached thousands of local users and got them a lot more phone calls.

Google AdWords Is Better for One-Time Jobs

Unlike Facebook Ads, Google AdWords is suited for businesses that specialize in time-sensitive, one-off jobs. People are more likely to search Google for something like “refrigerator repair near me” or “dumpster rental in [town name]” when they’re on a time crunch and just need a one-time service. They aren’t as concerned about building an ongoing, working relationship with the business, nor do they have the luxury of time on their side.
Take a look at how AdWords worked for our client, All Bergen Appliance Service, LLC. As a local appliance repair business, they’re the ideal candidate for an AdWords campaign. In their case study, you’ll see how our pay-per-click campaign increased their monthly leads and doubled their monthly calls.

READ: [Case Study] All Bergen Appliance Service, LLC

Ultimately, we helped All Bergen Appliance Service, LLC, increase incoming calls from prospective customers from 203 in April 2017 (the month prior to the AdWords launch) to 464 in July 2017!

Don’t Go by Price Only

Sure, price is a critical factor when deciding which online ad platform to use. However, don’t let that be your only deciding factor. Although Facebook costs less and is more affordable across the board, it will still be a waste of money if it’s not well suited for your business’s needs. So, make sure you’re listening to more than just the part of your brain that wants to pinch pennies. Listen to your marketing specialists and invest wisely.
Want to discover more info about the differences between these two platforms? Check out our previous post, “How Do You Choose Between Facebook Ads and Google AdWords?”

How to Run a Holiday Facebook Ad That Drives Results

Last Updated: November 21, 2019

So, you want to run a holiday Facebook ad this year.

Holiday and winter-themed promotions are different from ads you’d normally run on Facebook, given their specific and temporary nature. You want people to make an immediate purchase or hire you for a particular, seasonal service. Therefore, you’ll have to create your holiday Facebook ad with these goals in mind.

But have no fear! Follow our recommendations below to run a holiday Facebook ad that’s effective and successful.

Choose an Audience for Your Holiday Facebook Ad

First, identify the people you want to target with your holiday Facebook ad. To run successful ads, you need to target the kinds of people who will actually want to click on them. This is your “audience,” and you’ll decide what your typical audience member looks like:

How old are they?
What’s their gender?
Where do they live?
What’s their education level and occupation?
What are their spending habits? (Yes, Facebook has access to this third-party data…)
Are they homeowners? (Again, Facebook knows this through outside channels.)
And more!

Note: If this is your first time running a Facebook ad, you may want to target your audience more broadly.

For instance, you might just say you want people age 18-65 in your home state to see your ad. Why? Since you haven’t run ads before, you probably don’t have much data regarding your target audience’s specific demographics and behaviors. Therefore, you don’t really want to narrow it down too much unless you’re super-confident in the profile you’ve created for your audience.

Set a Goal for Your Ad

What do you want to get out of your holiday Facebook ad? Do you want people to…

Visit a specific page on your website?
Buy your product?
Contact you?
Like your Facebook page?

Because you’re promoting a specific service for a short amount of time, your goal is probably for people to make a purchasing decision of some kind. If that’s the case, then you’ll want to set up your holiday Facebook ad with a “conversion” objective.

AgoraPulse advises, “Use the Conversion objective when your goal is to get people to convert for a specific action, whether that be opt-in, register or purchase.”

However, Facebook says you should only aim for conversions if you’re confident you can get a minimum of 50 conversions per week. In other words, only use this objective if you’re certain you can get at least 50 people to make a purchase, sign up for your program, or hire you in some way. Why? Because Facebook needs data about the people who convert so it can better optimize your ad and show it to even more people who are likely to convert.

If this sounds confusing, you’re not wrong. But just take Facebook’s word for it that your ad will be more successful if you can ensure a minimum of 50 conversions per week.

So, what if you’re not confident your holiday Facebook ad will get that many conversions in a week? You’ll want to use a “consideration” objective, instead. With this goal, your ad will increase things like website traffic, Facebook engagement, and lead generation, rather than purchasing decisions. These are still highly valuable actions!

Get all these tips simplified on a single page in our step-by-step guide!

Set a Budget for Your Ad

One of the reasons we love Facebook ads so much is that they use a super-simple billing system. In this regard, Facebook is much easier to use than Google AdWords.

Facebook simply charges you per day for each of your campaigns. So, all you have to do is decide how much you want to spend in total, and then divide that by the number of days your campaign will run.

During your ad campaign setup, Facebook will ask you how much you’d like to spend each day. This is where you input the daily spend you’ve calculated. Easy-peasy.

Create the Appearance of Your Ad

This is where practice makes perfect. You’ll probably end up experimenting with multiple versions of your holiday Facebook ad until you’re satisfied with how it looks.

However, the most important aspect of your ad is the image you use. Often, the success of an ad comes down to its visual component rather than its headline or messaging. People are visual creatures, after all.

Building on this fact, Facebook’s carousel ads take visual formatting to the next level by allowing you to display several different images and/or videos at once:

“The carousel format allows you to showcase up to 10 images or videos within a single ad, each with its own link. With more creative space within an ad, you can highlight different products, showcase specific details about one product, service or promotion, or tell a story about your brand that develops across each carousel card.”

In our own experience testing out different Facebook ad formats, we’ve had substantial success with carousel ads. We highly recommend at least trying out this format and seeing how it performs for you.

With all that being said, here are some general tips to keep in mind when developing the ad itself:

Use a high-quality image with bright colors and a high contrast. This will make your ad leap off the screen.
Make sure your image has a visually interesting subject to grab people’s attention. In most cases, it should represent the particular product or service you’re promoting.
Use strong call-to-action language (e.g. “call now,” “click here,” “contact us today,” etc.).
Make your ad’s headline count. Put the most important message right there in the headline so your audience can’t miss it.
Your ad must link to a dedicated page on your website about the product or service you’re promoting.

You can find even more tips in our post, “How to Start Promoting Holiday Services in October (and Why You Should).” Go check it out!

Note: As the folks at RWL Design point out, there’s a significant increase in the number of people using Facebook on their smartphones during the holidays.

Whether it’s because they’re out shopping for gifts or attending holiday parties, they’re scrolling through their news feeds on their phones more often than on desktops. Therefore, you’ll want to be sure your Facebook ad looks great on mobile devices.

This means shorter text, concise call-to-actions, and light-colored images. Moreover, make sure the webpage your ad links to is mobile optimized, as well.

Get the Most Out of Your Holiday Facebook Ad

Phew! Did you catch all that?!

When you’re setting up your holiday Facebook ad, use this post as your guide. These tips apply to virtually any type of local business or service provider. If you follow our above suggestions and advice, you’ll have a stunning ad that targets the right audience and gets you the results you need—all without breaking the bank.

Good luck!

Why You Must Market to Millennials (and How to Do It)

Last Updated: October 19, 2017

Another day, another article about millennials, right? We get it. You’re sick of hearing about them. However, we ask you to bear with us this time—because this is directly related to your small business’s marketing efforts.
Millennials are the largest living generation today. According to the 2015 U.S. Census, our country has more than 83 million millennials right now, compared to 75.4 million baby boomers. That’s a lot of purchasing power! And thanks to rapid changes in technology, we’re seeing a sharp difference in the way they prefer doing business.
This means you’re going to have to adapt to millennial preferences soon, if you haven’t already. They’re becoming the next generation of homeowners, and therefore your target customers for things like electrical work, plumbing, home remodeling, appliance repair, and the like. So, if you’re a local service provider specializing in any of these services, you have no choice but to get on board with how millennials operate. That’s just reality.
Obviously, this begs the question: How, exactly, do millennials operate? And what will you need to change in order to accommodate them?
Keep reading to find out!

How Millennials Approach Local Businesses

A recent Goldman Sachs report calls millennials “the first digital natives.” That’s a fitting description, to say the least. Millennials spend a lot of their time online. Like, a lot. Here’s what you need to know about their digital habits and how they deal with businesses online:

They browse the web on their smartphones and tablets daily. Consumer Barometer (a Google partner) reports that 75% of millennials go online via smartphone at least as much as via computer. Moreover, roughly 33% access the internet on smartphones more often than on computers.
They Google *everything*: 55% of millennials use search engines to research products they’re interested in buying. More than 40% do this research on a smartphone. They demand and expect information on the spot.
Once they’ve heard about a local business, they typically look for its Facebook page to check out reviews, posts, photos, and more details.
They rely on customer reviews and recommendations more than other generations. They use social networks to get advice twice as often as Gen-Xers and baby boomers.
They don’t like making phone calls. In many cases, they’ll go out of their way not to talk to someone on the phone, even if that means working with a different company.
Their preferred methods of communication are text, email, and IM/chat. According to Forbes, 68% of millennials say they text “a lot” throughout the day. Compare this to just 47% of Gen-Xers.

The gist? Millennials love using their phones for everything except talking. Go figure.

How You Can Appeal to Millennials

Taking all of the above into account, you get a strong sense of what appeals to millennials. So, in your own marketing efforts for your local business, apply these three rules:
1.) Look good on their smartphones.
The majority of millennials are glued to their smartphones. They search Google, watch videos, go on social media, and text. If you want to appeal to millennials, your business has to be easily discoverable and accessible on their smartphones. This means having a strong Google Maps listing and an attractive, mobile-optimized website.
2.) Meet them on social media.
Social media is where millennials are spending their time. It’s how they connect and interact with the world. They rely on social media for recommendations, advice, and general information. If you don’t have an active page that millennials can check out, you’ll miss out on tons of business.
3.) Think beyond phone calls.
This one is huge in terms of closing jobs. Even if you have an attractive mobile site and engaging Facebook page, you could lose a millennial’s business simply by not having an email form or messaging option. You must provide a way to contact you that doesn’t require a phone call.
And if you DO have an email form set up, make sure it actually works! We can’t tell you how many businesses have an email address on their website and just never check their inbox. It’s as if all their prospective jobs jump straight into a black hole. Along those same lines, if you do have a Facebook page with Messenger enabled, make sure you’re receiving notifications so you don’t miss any messages.
Pro tip: Always respond in kind. In other words, if someone messages or texts you, use that same mode of communication when you reply. Do not return a text with a phone call, unless the customer specifies otherwise.

Resistance Is Futile

There’s nothing easy about upending the way you’ve done things for years. However, if you want your local business to continue to grow, rather than shrink, you must adapt to the youngest generation with the strongest purchasing power. That means you have to make it easier for millennials to find your business, learn about your services and reviews, and contact you—all from the smartphone in the palm of their hand.
By following our recommendations in this post, you’ll be well equipped to meet the expectations of millennials and turn them into your newest customers. Good luck!

Warning: Your Social Media Strategy Could Make or Break Your SEO

Last Updated: August 24, 2017

When it comes to SEO, how important is your social media strategy?
It’s an ongoing debate. In 2014, Google’s Matt Cutts proclaimed that “social signals,” like posts on Facebook and Twitter, have nothing to do with Google’s search algorithm. This directly opposed what many industry specialists believed at the time. In fact, numerous SEO experts still argue that social media influences search rankings, even if “social signals” aren’t really a thing.
Jasmine Sandler, an experienced digital marketing consultant, is one of these experts. In an article published on Search Engine Journal this month, Sandler states, “It’s still undeniable that a proper social media strategy – both paid and organic – is critical to help increase your rankings and overall search visibility over time.”
Sandler’s article, “3 Ways a Solid Social Media Program Can Increase SEO Rank in 2017,” demonstrates how a thoughtful social media strategy can have a positive influence on your web visibility.

1. Social Media Strategy Establishes Your Brand

The first way Sandler says social media impacts SEO is through branding. Having an active and strategic social media presence can help you establish your company’s personality, service offerings, and overall mission.
“The brand equity and strength behind what the company is selling is what ultimately converts consumers,” Sandler explains. “After all, people buy for two simple reasons: trust and likeness of a person or a brand.” In other words, highlighting your business’s personality and gaining your audience’s trust will put you on the right path toward attracting new customers.
As people become increasingly aware of your brand, they’ll visit your website, google your company name, and even refer you to other people. This uptick in demand for your business will surely be picked up by Google’s search algorithms.

2. Social Profiles Appear in Google Results

Have you ever searched for a local business and noticed their Facebook page, Twitter page, or LinkedIn profile in the results? It’s very common for social profiles to appear at the top of search results pages. As Sandler points out, this could have a big impact on how users perceive businesses.
For example, if they google your business and find an inactive, incomplete profile in the results, they’ll be disappointed. They won’t perceive you as established, and they’ll be wary of your lack of followers. This could prompt them to keep searching and find a local competitor—one that seems more legitimate—instead.
On the other hand, they might google you and find a Facebook page that has engaging content, lots of likes, and a positive rating. Once they’re impressed with your Facebook page, they’re more likely to click over to your website. The more people who visit and spend time on your website, the better your SEO ranking.

3. Social Platforms Have Their Own Search Functions

Finally, Sandler explains that social platforms like Facebook and LinkedIn have intelligent search engines of their own. And, as we know, people are increasingly using social media, primarily Facebook, to learn about businesses.
So, if people are searching for businesses on social media instead of Google, it’s all the more vital for you to have your social profiles set up. If your profile doesn’t have a good description of your company with certain keywords, users won’t discover you. Or, what if they do discover you and find a lackluster profile? They probably won’t be intrigued enough to click to your website. The function of your social media page is to keep people interested so they visit your website.
The takeaway? If your ultimate goal is to drive more people to your website, a sound social media strategy will make that possible.
We encourage you to check out Sandler’s full article for more details and social media tips!

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