Case Study
Recovering from a Negative Review Attack
Overview
- A bad actor posted a slew of negative reviews to High End Appliance Care's Google Business Profile
- High End Appliance Care's review score dropped significantly, below a 4/5
- Prospect Genius stepped in and fought the fraudulent reviews
- All fraudulent reviews were removed, and High End Appliance Care's reputation made a full recovery
Navigating the Storm of False Negative Reviews
In the competitive landscape of appliance repair, maintaining a stellar online reputation is crucial for attracting and retaining customers. High End Appliance Care, a reputable appliance repair service, faced an unprecedented challenge when a competitor deployed an army of bot accounts to tarnish their reputation on Google. Beginning on one June 15th, High End Appliance Care was bombarded with at least one falsified one-star review daily. This relentless attack lasted for nearly two weeks, severely impacting their overall score and public perception.
Prospect Genius's Intervention with Google Review Star Saver
The situation looked grim as the company’s Google star rating plummeted below 4/5, casting a shadow over its credibility. The flood of negative reviews, all highlighting poor experiences, painted a misleading picture of the quality and reliability of High End Appliance Care’s services. It was at this critical juncture that Prospect Genius stepped in with our innovative Google Review Star Saver service.
We at Prospect Genius began a meticulous process of combating the false negative reviews. Our team worked closely with Google’s moderators, challenging each review’s legitimacy while adhering to Google’s stringent review policies. The effort was a testament to the importance of perseverance and effective communication in digital reputation management.
Achieving a Milestone: Removal of False Reviews
The turnaround began on July 5th, when the majority of the negative reviews were removed, thanks to the relentless efforts of the Prospect Genius team. This significant cleanup boosted High End Appliance Care’s rating back to an impressive 4.7/5. However, not content with just a partial victory, we continued to advocate on our client’s behalf. Our dedication paid off in October when the last of the falsified reviews were successfully removed, culminating in a triumphant restoration of High End Appliance Care’s online reputation.
A Triumphant Return to a Shining Reputation
A Testament to Effective Online Reputation Management
