Porting your CallTrax™ phone number is done the same way you would port a cell phone number from one carrier to another. You simply need to select the carrier you wish to switch to and ask them to port the number for you. They will likely ask for proof of ownership in the form of an invoice showing you were billed for the number. We’re happy to provide this upon request.
You can port the number if:
- It is not currently being used on your Prospect Genius campaign.
- It is not currently being used on someone else’s Prospect Genius campaign.
If you experience trouble porting the number, please note that Prospect Genius has ZERO involvement with this process. You’ll need to contact the vendor (Twilio) directly. Twilio’s website is found here: https://support.twilio.com/hc/en-us/articles/223179588-How-do-I-port-my-phone-numbers-away-from-Twilio-
As long as you act within the first 10 days after terminating your Prospect Genius campaign, there will be no fee to port the number. However, once outside of the 10 days, you will incur fees.