LeadTrax

Do You Know What to Ask When Hiring an SEO Company?

Last Updated: October 22, 2019

To ask the right questions of a prospective SEO company, you first need a baseline understanding of online advertising.

Unfortunately, if you’re a small, local business owner with little knowledge of online marketing strategies, then you probably don’t quite know what to ask.

That’s why Kim Lachance Shandrow’s article, “10 Questions to Ask When You’re Hiring an SEO Consultant,” is such a godsend.

In the article, Shandrow lists some of the big questions you should ask when on the hunt for a new SEO company or consultant. Even if you don’t necessarily know what these specific questions mean, exactly, she explains their significance and tells you what kind of answers are best.

Some of those questions are:

Do you follow Google’s best practices for webmasters?
Will you please explain your SEO strategies?
Are you specialized in local search?
How do you track or measure results?

And, for a real test, one trick question:

Do you guarantee number-one rankings? (If yes, RUN!)

To see the full list of questions and the rationale behind them, check out Shandrow’s article on Entrepreneur.com!

Important caveat: The last question in Shandrow’s list has to do with content ownership. She states that the business owner/client should be given full ownership of any web content the SEO company creates on their behalf. This is certainly true when that content is on the website owned by the client. However, if the content is created from scratch on a completely separate site owned and hosted by the SEO company, then this rule does not apply. So, make sure you’re clear on who owns the website URL and content.

And, for further reading, please check out the extensive research on SEO consultants from the pros at Ignite Visibility: “Hiring an SEO Consultant? 38 Questions & 12 Things to Look For”.

Armed with all this information, you’ll hunt down the ideal SEO company for your business in no time. Good luck!

This Is the Most Convenient Way to Track Your Marketing Progress

Last Updated: February 15, 2024

Picture this: It’s Sunday afternoon, and you’re taking some time to mentally prepare for the workweek ahead. This gets you thinking about your online marketing campaign. How many jobs are you booking as a result of your campaign? Are you getting a good return on your investment?
Unfortunately, since it’s the weekend, the online marketing company you work with probably isn’t open—which means you won’t be able to call your campaign coordinator and ask about your campaign’s performance until some time tomorrow. However, you’re busy with appointments all week, so it’ll be difficult for you to find the time to call them.
How frustrating! All you want is to check up on your campaign and see how it’s performing. Just some statistics about calls, emails, and website traffic would suffice.
Well, did you know you can find all this information—and more—in the Prospect Genius Client Portal?

PG’s Client Portal Tells You Everything You Need to Know

Accessible through our website, the Client Portal provides you with several reports about your campaign so you can keep tabs on your performance trends. You can check out weekly and monthly statistics about incoming leads, and then compare those with your revenue from booked jobs to see how your ROI is looking. Plus, checking your reports often will help you detect dips in performance and enable us to get ahead of any issues that might crop up.
So, if you want to save yourself the hassle of playing “phone tag,” you have the freedom to check on your campaign whenever you like. All you have to do is log in to the Client Portal!

Below, we’ve outlined some of the most popular and helpful features, based on what our clients ask us about the most. They are: the call log, email log, website visitor summary, and PPC manager.

Call Log:

Here is where you can see all the incoming calls you’ve received via your campaign’s LeadTrax number. On your call log, you can:

View caller ID details so you don’t have to rely on a receptionist’s messages and so you can return calls at your own convenience.
View the exact date and time of each call.
Listen to the entirety of each call, no matter if the caller only left a voicemail or if they had a full conversation with a member of your team.
Download calls so you can revisit them any time you want. This is especially handy for training employees on customer service or examining disputes with customers.
“Rate” each call—in other words, categorize each call for your own records. There are many possible categories you can choose, including “Existing Customer,” “Opportunity,” “Scheduled Appointment,” “Booked Job,” and so on. This way, when you look back at your call log, you can instantly see the value of each call.

Email Log:

All of the emails in this log come straight from the contact form on your CoreSite. On your email log, you can:

View sender ID details so you can follow up with a phone call or email.
View the exact date and time of each email.
Read all of your messages on the same page. No extra clicking required!
“Rate” each message just as you would on your call log (see above).

Website Visitors:

When it comes to your monthly website visitors, you should pay less attention to the numbers themselves and more attention to the overall trend. Are your numbers remaining steady? Good. Are they gradually increasing? Even better. And if you notice a sudden drop in traffic, you can get in touch with your campaign coordinator right away and get to the bottom of it.
There are two reports you can look at to view your website traffic data:

Traffic Summary—See how your number of total website visitors is trending over time.
Monthly Unique Visitors—You may find this report even more useful, as it doesn’t contain any repeat visitors.

Please keep in mind: When looking at any monthly reports, you’ll be looking at incomplete data for the current month. For example, say you’re viewing your reports on May 11. Any data you see for May 2018 will be incomplete, as the month is only a third of the way through. So, bear this in mind and don’t be deceived by an unusually low number if it’s still early in the current month!

PPC Manager:

If you have PPC or Facebook Ads, you can view all the pertinent data right here in the Client Portal, too. For example, you can see your:

Monthly budget
Ad group(s) status
Daily and monthly spend data (per ad group)
Average ad position (per ad group)

These numbers will keep you current with your paid advertising campaigns. Business owners typically like to see where their ad dollars are going and how effective their ads are in general. These reports will give you that peace of mind and help you see whether you’re getting a good return on your paid ads.

Log in to the Client Portal Today!

The Client Portal is available to you at all times of the day and night. Simply go to the Prospect Genius website and click “Log In” at the top of the page.
If you’re a current client, you should already have a username set up. However, if you’re having any trouble logging in, please don’t hesitate to give us a call for help.
Check out your campaign details in the Client Portal today and let us know what you think!

How This Call-Tracking Feature Can Transform Your Marketing

Last Updated: February 15, 2024

You’ve heard of our CallTrax™ feature—our very own call-tracking tool that comes with every Starter, Core, or Premium program. But did you realize exactly how vital it is to your campaign?
By keeping track of all the phone calls that come through your CallTrax number, it transforms the way you interact with your program. If you take advantage of this powerful tool, we’re confident you’ll see remarkable results.
Here’s how our call-tracking tool is just what you need to achieve the results you’ve been looking for.

Call-Tracking Provides 100% Transparency

The numbers don’t lie. Not only do they keep us informed, but they also keep us honest.
First of all, looking at your call data and assessing how many calls per month you have will let us know if there’s an issue with your campaign’s performance. You can notify us if you see a drop in calls, which will help us diagnose a potential problem before it becomes more serious.
At the same time, your call volume will also tell you how effective your campaign is. Wondering if our program is delivering on its value? Simply check your call log and see how many calls you’re getting per month. The call log only records calls that come through your CallTrax number, so they’re directly attributable to our marketing efforts. We can’t fake anything.

Call-Tracking Keeps a Record of Contacts

Our call-tracking feature doesn’t just tally your number of incoming calls—it keeps track of contact information, as well. That means your call log is a virtual contacts list of all prospects and customers. Since losing track of missed calls and forgetting to follow up with certain customers can cost you valuable jobs, this feature can be a real lifesaver.
Plus, there’s also a way for you to rate your contacts and label which calls led to booked jobs. This way, your call log can give you a quick, at-a-glance report that tells you how many jobs you’ve booked this month. By using this, you’ll not only be able to see how many calls you’re getting, but how many calls are actually turning into jobs. Because booking jobs is your ultimate goal, this insight will help you stay on track.

Call-Tracking Helps Improve Customer Service

Did you know that our call-tracking feature also records all the calls on your LeadTrax line? There are many purposes for this. One of the main purposes is that it helps you assess your own level of customer service.
Getting lots of calls but not booking many jobs? Listening back to your conversations with callers may help you identify a problem you didn’t know existed. For instance, maybe you’re having trouble talking to or connecting with people on the phone. Replaying those conversations can help you figure out where you need to improve in order to book more jobs and keep customers happy.

Call-Tracking Keeps Team Members in Check

In addition to assessing your own customer service, call recording may also help you train your team members to answer the phone properly. You can make sure they’re answering the phone with a professional greeting, using appropriate language, giving out correct information and price quotes, and so on.
Of course you don’t want to feel like a helicopter boss, hovering over your team members at all times. However, it’s important to make sure your business’s service is up to your standards. You want to be certain your customers are getting a premium experience. Listening back to old conversations on occasion is a discreet, convenient way to do this.

Call-Tracking Helps Target Customer Needs

Do you feel like you’re hearing a lot of the same questions and/or requests from customers? Our call recording lets you listen back to conversations so you can take note of these specific concerns. Then, you can start thinking about adding them to your service offerings if you don’t already offer them. These conversations offer priceless insight into your customers’ minds, and you’d be crazy not to take advantage of it.
Once you’ve identified the customer needs and additional services you’d like to target, let us know right away. We’ll get right to work marketing those services so your campaign can reach the next level.
Having trouble accessing your call log through the Client Portal? Want to learn more about its capabilities? Don’t hesitate to reach out at any time.

One Easy Way to Boost Your Google Maps Listing in Local Searches

Last Updated: February 15, 2024

Feeling a bit wary about allowing us to manage your Google Maps listing? We understand the hesitation. In this industry, it’s hard to know who you can trust.
But what if we told you that your Google Maps listing is heavily affected by your website ranking? While there are certainly other factors at play, having your website and Google Maps listing work together is an essential part of getting your business to the top of local search results. So if we’re handling one, we should also be handling the other.
What does this mean for you? It means that if you’re paying us to advertise your business, withholding this key component—your Google Maps listing—is going to get you less value for your dollar.
When you allow us to optimize your website and Google Maps listing simultaneously, it’s a win-win. Here’s why.

How Your Website Impacts Your Local Maps Listing

A few months ago, Google came right out and announced a handful of factors that influence a local business’s ranking on Maps. Here’s a quote straight from Google’s help page:

Your position in web results is also a factor, so SEO best practices also apply to local search optimization.

You’ve probably heard the term synergy before. It refers to when two or more elements interact and produce a total effect greater than the sum of their separate effects. It’s when 2+2=5.
In the case of local online advertising, the synergy of traditional SEO and local Maps optimization is what makes your business visible in Maps results. Ranking in Google Maps is not as simple as having a Google Maps listing. Without a website, and without SEO for said website, your local presence wilts away. When you’re found at the top of local Maps results, it’s because of this synergy.
That’s why Prospect Genius is always stressing the importance of letting us manage your Google listing. It’s not because we’re control freaks—it’s because we want to align your listing with our ongoing SEO work and provide you with the best results possible.
However, we understand you have concerns about relinquishing control of your listing and/or website. Those concerns are well founded. Below, we take a look at common concerns and explain the safeguards we put in place to minimize your risks.

“If I let you manage my Google Maps listing, I won’t be able to get it back.”

This may be true with other online advertising companies, but not with Prospect Genius.
First of all, it says right in our terms of service (item 14) that if we end our working relationship, we must return control of any listing you turned over to us initially. This makes it as easy as possible for you to transition away from us.
There’s also the fact that it’s not super difficult to reclaim your listing from Google after we give it up. Sure, you’ll have to go through a few steps to do so, but it’s a straightforward and well documented process that you can definitely handle.

“You guys will just take credit for all the calls I would’ve gotten from my Maps listing, anyway.”

This understandable perspective is probably the most common misconception out there. As we explained above—and as Google itself stated—your listing’s performance is directly impacted by the SEO of the website tied to any given listing.
So, while it might feel counter-intuitive, if you let us work on your local SEO and you start getting lots of calls from your Maps listing, it’s because of our behind-the-scenes work. It’s not because you simply had a Maps listing already.
So, since you’re paying us to improve your SEO, it would be illogical to sabotage the effectiveness of your own campaign by withholding your Google Maps listing. It would also be illogical to tie your listing to a less optimized site.

“I already have my own custom URL and website that I like. I don’t want to give it up.”

We sometimes hear this when we’re trying to connect a client’s LeadTrax site to their Google Maps listing. You may be resistant to letting us do this because you want your listing to showcase your own custom URL and spiffy website design. You want your own website to be what people see when they come across your listing.
The problem here is that people are unlikely to come across your listing if it isn’t ranking. And it’s unlikely to rank if we don’t tie your Google Maps listing to your LeadTrax site (which we’re optimizing and promoting).
If you signed up for our Core package, which includes a LeadTrax site, and you’d rather promote your own website instead, then we recommend switching to our BYOS (Bring Your Own Site) package. In order for our work to succeed, we need to be promoting one website across the board. We can’t do SEO for your LeadTrax site and leave a different website on your Google listing, because that Google listing simply isn’t going to rank. The bottom line is that our SEO work needs to focus on whichever website is in your Google Maps listing if you want to be visible in local searches. So if you want that website to be your own existing website, then we’ll need to plan our SEO strategy around it.

Sync Up Your Website & Google Maps Listing Today!

Your main takeaway should be this: Connecting your SEO and your Google Maps listing is a simple, super-effective way to boost your visibility in local searches. Why wait? Whether you just need to make us the manager of your listing or you want to switch over to BYOS, act now!
As always, call or e-mail us with any questions.

Why Do Rewarding SEO Campaigns Demand Your Patience?

Last Updated: February 15, 2024

Wouldn’t SEO campaigns be so much easier if you could just flip a switch and watch them go? Alas, the Internet simply doesn’t work that way.
Launching an online marketing campaign takes a lot of time. To ensure extended success, Prospect Genius—and many standup companies like us—must run through an exhaustive, time-consuming process when setting up any new campaign.
If you’ve been asking yourself why your Core campaign took so long to get off the ground, then this blog post is for you. Here, you’ll get a thorough explanation of all the work Prospect Genius typically does when launching a Core campaign. You’ll also find out why this process is worth the wait.
Let’s jump in!

How We Create a Campaign

As soon as a new client accepts our terms of service, we pull the lever and get the ball rolling on your campaign. Each step leads to another, and they must be completed in the right order. We cannot skip ahead. Remember the game Mouse Trap? It’s kind of like that.
Here’s what the process looks like from beginning to end. By the time you get to the bottom of this list, you’ll understand how much work goes into getting a campaign off the ground:

Basic background check. Before beginning any work, we investigate what kind of information and listings are already out there for your company. This will inform us on how to proceed.
Address check. We need to ensure you can receive mail at the address you gave us. This is how Google verifies your business’s location. If you can’t receive mail there, we must figure out a legitimate workaround before we can continue.
Call forwarding setup. We order your call forwarding number, a.k.a. your CallTrax™ number, which allows us to track your incoming leads for you. Once we receive this number from our provider, we set up call forwarding and add it to our system.
Photo collection. We gather photos of your business found during our background check or submitted by you. We save these photos in a collection so we can use them when we build your LeadTrax™ site. If you don’t have any photos, we will find relevant stock photos for you.
Review collection. We search the Internet for reviews of your business. We record and save all of the positive reviews so we can display them on your LeadTrax site.
Google Maps setup. We find out whether you have an existing Google Maps listing. If you do, then we try to gain access to it by having you name us manager or by submitting a claim to Google.

And that’s just the initial setup! Now, your campaign moves on to the writing and assembly stage.

Keyword research. We do research to discover the most appropriate keywords for your site. This enables us to formulate the best approach for on-page SEO.
Fresh content creation. We write all of the copy for your LeadTrax site from scratch. No content is duplicated for new clients. You get totally unique content for your site.
Error proofing. Writing content from scratch means it has to be meticulously combed over for mistakes. We double- and triple-check your content to certify its accuracy.
Site building. Once your content has been crafted and carefully edited, we design and build your site based on our templates. Our templates leave plenty of room for customization, though, so it’s never a one-size-fits-all scenario.
Quality control. Before we launch your site, we check it one more time to make sure it looks great and represents your business accurately and positively.
Resource setup. After your LeadTrax site has been launched, we create Bing and Google accounts so we can set up Webmaster tools and resources for your campaign.
Social media setup. We also create social media pages for your business on Facebook, Twitter, About.me, and Foursquare.

This covers the first several weeks of your campaign. Then we move on to the trickiest part:

Online promotion. Over the next 60 days, we create and/or claim a series of online listings using the most up-to-date information about your business. However, this process is performed in multiple stages, spread out over weeks. (Find out why below.) The efficiency of this process is partially dictated by your cooperation in claiming and verifying listings.

Once this phase is complete, you’ve reached the end of what we call your “ramp-up period.” It usually takes about 90 days, or three months, to get here.

Why Does It Have to Be Done This Way?

We aren’t the only ones who take our time establishing a campaign. Any reputable Internet marketer knows a campaign can’t be launched overnight. Building the foundation for a long-lasting presence takes weeks and weeks and weeks of meticulous, strategic work.
Why do we thoroughly examine your company’s web presence before we even begin? Because we need to correct any past missteps and start your campaign on a solid footing. Otherwise, the actions of your campaign may contradict existing information and inadvertently work against you.
Why do we write all of your site content from scratch? Because we understand that your business is unique, and your content should represent you. Plus, copying content from other campaigns is a surefire way to get penalized by Google. Duplicate content is a huge no-no any way you look at it.
Why do we perform your online promotion in multiple stages? Because creating or updating all of your listings at once will lead Google to mark them as spam. We strategically spread out the creation of your listings week by week so your growing presence appears more organic. This nurtures your site’s rankings without risking penalties from Google.
In other words, we take our time because that’s the only way to do online advertising right.

How Come Other Companies Get It Done Faster?

It’s true—some companies can get your campaign up and running in a week. And after reading all about our setup process, you have to ask yourself, How is that possible?
There’s no simple answer to this, but it boils down to the fact that it’s easier to take shortcuts. Many Internet marketing companies sacrifice long-term presence for quick results. They set up your campaign as fast as they can, and then they forget about it.
But here’s the thing: You only get a super-fast turnaround when your web history hasn’t been thoroughly examined, when your content has been copied and pasted, when your business is promoted like spam, when your campaign is just another carbon copy.
So if an online advertising company is promising you unbelievable success within mere weeks, it’s because they’re cutting corners. Don’t take the bait.

Prospect Genius

Do You Know What to Ask When Hiring an SEO Company?

Contact Us

Business Hours

Let’s Connect!

What Drives Us?

Client Portal App

Helpful Links

Sign up for our newsletter!