Search Results for: customer reviews

ReviewStream

Last Updated: February 16, 2024

Effortless Review Generation

In today’s digital age, the question at the top of every small business owner’s mind is, “How do I get more online reviews?” Reviews are not only essential for maintaining a strong online reputation; they also significantly impact your search engine rankings. Unfortunately, repeatedly asking your customers for reviews can be tiresome and easily forgotten. That’s where ReviewStream comes in.

ReviewStream automates the process of gathering feedback and reviews from your customers. Every month, we’ll email your customer list with a request for feedback, providing them with a direct link to where you want their reviews to be posted. Looking to increase your Google reviews? Great, we’ll send all the positive responses there. Is your Yelp page in need of some fresh reviews? No problem, we can send them there as well! Concerned about negative reviews? We’ll guide those customers to a feedback form, allowing you to address their concerns, smooth things over, and refine your processes for the better.

Mac computer showing email inbox with ReviewStream email open

How It Works

Automated Review Requests: We simplify the process of getting more Google reviews by managing the task of sending professional-looking review requests to your customers every month.
Customizable Messaging: We can adjust the messaging to resonate with your brand’s voice and objectives, ensuring it aligns with our strategies for increasing your Google reviews.
Filtering of Negative Responses: We’ll send the negative responses directly to you so you can address them quickly. Positive replies will land immediately on your chosen platform.

Why Choose ReviewStream?

Effortless: Say goodbye to manual review solicitation.
Consistent Results: You’ll get more online reviews in a steady, infinite stream.
Actionable Insights: Utilize feedback to enhance your products or services and drive business growth.

Get Started Today!

Sign up for ReviewStream and start collecting valuable feedback effortlessly. Streamline your review generation process, increase your Google review count and build stronger customer relationships with ease.

Online Sign-Up – ReviewStream

Last Updated: May 7, 2025

ENG | ESP

Asking for reviews is time-consuming and easy to forget. That’s why you need ReviewStream. It works in the background, every month, to help get your customers to review you.

ReviewStream provides:

Professionally crafted review request emails.
Improves your search rankings by increasing your Google reviews.
Positive reviews go directly to your Google Business profile
Negative reviews are screened so you can respond to them discretely.
Saves you time and hassle by being a truly hands-off solution.

All this, for just $99/mo plus setup!

Reviews help drive rankings so you cannot afford to ignore this important aspect of your business.

Pedir reseñas consume tiempo y es fácil olvidarlo. Por eso necesitas ReviewStream. Funciona en segundo plano, mes tras mes, para ayudar a que tus clientes te dejen reseñas.

ReviewStream ofrece:

Correos de solicitud de reseñas profesionalmente redactados.
Mejora tu posición en las búsquedas al incrementar tus reseñas en Google.
Las reseñas positivas se publican directamente en tu perfil de Google Business.
Las reseñas negativas son filtradas para que puedas responder de manera discreta.
Te ahorra tiempo y molestias al ser una solución completamente automática.

Todo esto, ¡por solo $99/mes más configuración!

Las reseñas impulsan tu posicionamiento, así que no puedes darte el lujo de ignorar este aspecto tan importante de tu negocio.

Sign up for ReviewStream today!

Disappearing Reviews: Another Google Business Profile Bug

Last Updated: February 8, 2024

A new bug in the Google Business Profile system causes reviews to disappear, negatively affecting business’ visibility and online presence.

Having a robust online presence is a must for any business today, and customer reviews are a huge part of that. Reviews help establish a business’ credibility and serve as a direct connection with customers.

If a company has a Google Business Profile (GBP), their reviews are linked to that account. That usually works well—until, as happened this November, there’s a bug in the system.

Last month, business’ reviews started disappearing for no discernible reason. This comes on the tail of the October GBP bug that led to the unwarranted suspension of hundreds of accounts. As soon as the suspension bug was resolved, it looks like the reviews bug was brewing.

This issue of disappearing reviews seems to be linked to a Suggested Edits update. Google autogenerates these updates and requires listing managers to manually reject changes they don’t want (which is particularly troublesome since many of the auto-generated updates end up being inaccurate). In November, these updates—which are supposed to only change business information—also started removing reviews from business’ online listings.

So, what happened? It appears that the Suggested Edits updates also changed the CID number of profiles at the same time. The CID is an identifier assigned by Google to specify a business’ location within Google’s own systems.

When the CID gets changed, Google then sees the new number as a new listing. This disassociates the listing from the original GBP and the existing reviews. It also seems to eventually make the reviews disappear altogether.

We may not know why this is happening, but everyone can agree that it’s bad news! When a business loses reviews, it diminishes their online presence, damages their reputation, and erases hard-earned customer trust.

The good news: it should be possible to reinstate any lost reviews—as long as you know your original CID number as well as the new one. If your business has been impacted by this bug, you’ll need to reach out to Google via a GBP support forum, state what happened, and furnish both the new and old CID numbers. With that information, Google should be able to retrieve and reinstate your reviews.

You’ll also want to make sure that your business information is accurate since the GBP Suggested Edits update that started the problem may also have put incorrect business details in your profile. You can do this by clicking “Actions” within your account.

Moving forward, consider keeping your own records of customer reviews in case there are future issues with the GBP system. Whether you set up a system to get automatic emails any time there’s a new review, or you build a spreadsheet to track the details, having that information saved on your end will give you a solid backup and peace of mind.

If this review reinstatement process feels overwhelming, don’t panic! Instead, reach out to Prospect Genius for GBP Rescue service. We have over 10 years of experience interfacing with Google on behalf of small businesses and we’re ready to put that experience to work for you.

At Prospect Genius, we know how important an active and accurate GBP is and we’re here to make sure yours is taken care of. Don’t risk your reviews disappearing forever— call us today for GPB Rescue!

Rescue your Google Business Profile today!

Genius Success Story: Customer Trust Nurtures a COVID Comeback

Last Updated: October 19, 2021

In our weekly “Genius Success Stories” series, we showcase clients that have used our program to positively impact their small businesses. Check back each week to see a new success story!

We’re here with another COVID survival story for you this week.

Centered Stillness Acupuncture and Massage Therapy, a massage therapist in Albany, NY, was hit hard by the pandemic back in the spring. Social-distancing mandates, combined with the general public’s reluctance to be in close personal contact with others, meant the massage therapist saw a major drop in business. Take a look:

However, as Albany’s local economy began to reopen over the next few months, Centered Stillness was able to climb its way back.

We credit this comeback to a few factors:

1. The massage therapist has an appealing Google Maps listing, flush with information about the business.

2. They have a 4.9 star rating on Google.

3. They implemented specific COVID-19 safety measures, and their website communicates those details clearly so customers can feel safe visiting their wellness center.

Look at their current numbers:

As you can see by the increase in leads, Centered Stillness earned the confidence of customers with the combination of glowing reviews and a detailed safety strategy. If you take one lesson from this success story, it’s that customers these days want to do business with places they feel they can trust. So, do everything you can to demonstrate your safety precautions, cleanliness, and sense of compassion in this time of fear and uncertainty. Your customers will show their loyalty in return!

7 Quick Tips to Turn Groupon Groupies Into Loyal Customers

Last Updated: November 9, 2017

Have you ever offered a promotion on a daily-deal site like Groupon or LivingSocial? The experience of running a Groupon or LivingSocial promotion can be a mixed bag, to say the least. On one hand, you make a lot of new contacts and your phone rings off the hook for a short time. On the other hand, you don’t make as much money as you hoped, and the overwhelming majority of these new contacts are just there for the discount. These bargain hunters, or “Groupon groupies” as we like to call them, rarely return to your business because they’re only interested in deals.
So, what do you do? How do you capitalize on the opportunity to expand your loyal customer base with a Groupon or LivingSocial deal? It’s not easy to do, given the fleeting interests of your new customers. However, there are a few things you can do to stay top of mind and lure them back. We’ve put together some tips below. Check ’em out!

1. Only use a daily deal like Groupon or LivingSocial if you’re a service provider.

If you use the coupon site to sell products, expect to lose a lot of money and inventory. On the other hand, promoting deals as a service provider just means you lose time. Still not a win, but definitely worth it if it leads to expanding your customer base.

2. Get their email address before you perform any service.

When you get their email address right from the jump, you already have their contact details and you don’t have to track them down after the service is complete. Getting their email address is crucial because it enables you to keep them in your marketing funnel and follow up with them later. Even though they’re bargain hunting, they’ve still demonstrated an interest in your services—which means they have the potential to be consistent customers if you play your cards right.

3. Ask them to like your Facebook page and follow you on other social media right away.

Do this as soon as your service is complete—or even smack-dab in the middle of it. This helps you grow your social reach and follower count, which are important numbers in your overall web presence. Facebook also functions as another channel for promoting specials to customers in the future.

Related: “The Only Checklist You Need for a Winning Facebook Page”

4. Don’t be afraid to up-sell immediately.

Hand them a coupon for a similar service with a comparable discount so they’re tempted to return. We’ve already established these customers are bargain hunters, so another discount will surely lead them back to you. Plus, next time, at least the middleman (Groupon, LivingSocial, etc.) won’t be part of the equation.

5. Remember to follow up a few weeks later.

Following up helps you stay top of mind. Sending them special offers and discounts to get them back in the door is a great idea. However, you should also ask them for reviews and referrals to help you grow your customer base even further.

6. Don’t spam them!

Nothing turns off customers more than a constant barrage of texts and emails. Show some restraint and only contact them a maximum of once per week.

7. Give them an experience worth returning for.

This may seem obvious, but it bears mentioning. Don’t phone it in just because they’re not paying you full price. Give them the royal treatment—really wow them. Otherwise, if they’re unhappy with their experience, all the follow-up emails and Facebook posts in the world won’t bring them back.
Have you discovered any other tricks that work for you? Let us know!
Good luck out there!

Prospect Genius