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You are here: Home / Search for "customer reviews"

Search Results for: customer reviews

Looking to Get More Google Reviews? Here’s Our Strategy

Last Updated: February 20, 2024

In the digital age, the reputation of your small business hinges significantly on your online presence, particularly through Google reviews. Understanding how to generate Google reviews, increase their number, and manage them effectively can set you apart from the competition. This is where ReviewStream by Prospect Genius steps in as a game-changer for businesses striving to enhance their online footprint.

Abstract illustration of a man watching dozens of gigantic rainbow-colored stars rise in to the sky, visually representing the concept of an increasing flow of feedback coming into his business

Why Google Reviews Matter

Google reviews are not just testimonials; they’re a reflection of your business’s credibility and quality. They influence potential customers’ perceptions and decisions, impacting your visibility in search results. Knowing how to get more Google reviews can significantly boost your local SEO, making your business more discoverable to potential customers.

Introducing ReviewStream

ReviewStream is a specialized service designed to simplify the process of acquiring and managing online reviews for small businesses. It offers a seamless, user-friendly platform that encourages satisfied customers to share their positive experiences, addressing the common question: “How do I get more Google reviews?”

How ReviewStream Benefits Small Businesses

  • Streamlined Review Generation: ReviewStream makes it easier than ever to prompt customers to leave a review, integrating with your existing processes to ensure a smooth experience for both you and your customers.
  • Increased Online Visibility: By generating more Google reviews, ReviewStream helps improve your business’s search engine ranking, making you more visible to potential customers searching for your services or products.
  • Enhanced Credibility and Trust: With more positive reviews, your business establishes stronger credibility and trust among potential customers, encouraging them to choose you over competitors.
  • Effortless Review Management: ReviewStream not only helps in acquiring new reviews but also in managing them efficiently, allowing you to respond to feedback and maintain a positive online reputation.
  • Customized Strategies: Understanding that each business is unique, ReviewStream offers customized strategies tailored to your specific needs, focusing on how to increase Google reviews in a way that suits your business model.

Get More Online Reviews with ReviewStream

For small businesses looking to enhance their online reputation and visibility, ReviewStream offers a comprehensive solution. Whether you’re wondering how to generate Google reviews or how to manage them effectively, ReviewStream provides the tools and support needed to elevate your online presence.

By leveraging ReviewStream, you can ensure that your business stands out in the digital marketplace, attracting more customers and fostering growth. Discover the difference that genuine, positive reviews can make for your business today.

ReviewStream

Last Updated: February 16, 2024

ReviewStream conceptualized by a stream of review stars flowing like a river

Effortless Review Generation

In today’s digital age, the question at the top of every small business owner’s mind is, “How do I get more online reviews?” Reviews are not only essential for maintaining a strong online reputation; they also significantly impact your search engine rankings. Unfortunately, repeatedly asking your customers for reviews can be tiresome and easily forgotten. That’s where ReviewStream comes in.

ReviewStream automates the process of gathering feedback and reviews from your customers. Every month, we’ll email your customer list with a request for feedback, providing them with a direct link to where you want their reviews to be posted. Looking to increase your Google reviews? Great, we’ll send all the positive responses there. Is your Yelp page in need of some fresh reviews? No problem, we can send them there as well! Concerned about negative reviews? We’ll guide those customers to a feedback form, allowing you to address their concerns, smooth things over, and refine your processes for the better.

Sign Up Now!

Mac computer showing email inbox with ReviewStream email open

How It Works

  1. Automated Review Requests: We simplify the process of getting more Google reviews by managing the task of sending professional-looking review requests to your customers every month.
  2. Customizable Messaging: We can adjust the messaging to resonate with your brand’s voice and objectives, ensuring it aligns with our strategies for increasing your Google reviews.
  3. Filtering of Negative Responses: We’ll send the negative responses directly to you so you can address them quickly. Positive replies will land immediately on your chosen platform.

Why Choose ReviewStream?

  • Effortless: Say goodbye to manual review solicitation.
  • Consistent Results: You’ll get more online reviews in a steady, infinite stream.
  • Actionable Insights: Utilize feedback to enhance your products or services and drive business growth.

Get Started Today!

Sign up for ReviewStream and start collecting valuable feedback effortlessly. Streamline your review generation process, increase your Google review count and build stronger customer relationships with ease.

Sign Up Now!

Online Sign-Up – ReviewStream

Last Updated: May 7, 2025

ENG | ESP

Asking for reviews is time-consuming and easy to forget. That’s why you need ReviewStream. It works in the background, every month, to help get your customers to review you.

ReviewStream provides:

  • Professionally crafted review request emails.
  • Improves your search rankings by increasing your Google reviews.
  • Positive reviews go directly to your Google Business profile
  • Negative reviews are screened so you can respond to them discretely.
  • Saves you time and hassle by being a truly hands-off solution.

All this, for just $99/mo plus setup!

Reviews help drive rankings so you cannot afford to ignore this important aspect of your business.

Pedir reseñas consume tiempo y es fácil olvidarlo. Por eso necesitas ReviewStream. Funciona en segundo plano, mes tras mes, para ayudar a que tus clientes te dejen reseñas.

ReviewStream ofrece:

  • Correos de solicitud de reseñas profesionalmente redactados.
  • Mejora tu posición en las búsquedas al incrementar tus reseñas en Google.
  • Las reseñas positivas se publican directamente en tu perfil de Google Business.
  • Las reseñas negativas son filtradas para que puedas responder de manera discreta.
  • Te ahorra tiempo y molestias al ser una solución completamente automática.

Todo esto, ¡por solo $99/mes más configuración!

Las reseñas impulsan tu posicionamiento, así que no puedes darte el lujo de ignorar este aspecto tan importante de tu negocio.

 

Sign up for ReviewStream today!

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Disappearing Reviews: Another Google Business Profile Bug

Last Updated: February 8, 2024

A new bug in the Google Business Profile system causes reviews to disappear, negatively affecting business’ visibility and online presence.

Having a robust online presence is a must for any business today, and customer reviews are a huge part of that. Reviews help establish a business’ credibility and serve as a direct connection with customers.

If a company has a Google Business Profile (GBP), their reviews are linked to that account. That usually works well—until, as happened this November, there’s a bug in the system.

Last month, business’ reviews started disappearing for no discernible reason. This comes on the tail of the October GBP bug that led to the unwarranted suspension of hundreds of accounts. As soon as the suspension bug was resolved, it looks like the reviews bug was brewing.

A woman staring at her laptop, confused

This issue of disappearing reviews seems to be linked to a Suggested Edits update. Google autogenerates these updates and requires listing managers to manually reject changes they don’t want (which is particularly troublesome since many of the auto-generated updates end up being inaccurate). In November, these updates—which are supposed to only change business information—also started removing reviews from business’ online listings.

So, what happened? It appears that the Suggested Edits updates also changed the CID number of profiles at the same time. The CID is an identifier assigned by Google to specify a business’ location within Google’s own systems.

When the CID gets changed, Google then sees the new number as a new listing. This disassociates the listing from the original GBP and the existing reviews. It also seems to eventually make the reviews disappear altogether.

We may not know why this is happening, but everyone can agree that it’s bad news! When a business loses reviews, it diminishes their online presence, damages their reputation, and erases hard-earned customer trust.

The good news: it should be possible to reinstate any lost reviews—as long as you know your original CID number as well as the new one. If your business has been impacted by this bug, you’ll need to reach out to Google via a GBP support forum, state what happened, and furnish both the new and old CID numbers. With that information, Google should be able to retrieve and reinstate your reviews.

You’ll also want to make sure that your business information is accurate since the GBP Suggested Edits update that started the problem may also have put incorrect business details in your profile. You can do this by clicking “Actions” within your account.

Hands pointing to screen on laptop

Moving forward, consider keeping your own records of customer reviews in case there are future issues with the GBP system. Whether you set up a system to get automatic emails any time there’s a new review, or you build a spreadsheet to track the details, having that information saved on your end will give you a solid backup and peace of mind.

If this review reinstatement process feels overwhelming, don’t panic! Instead, reach out to Prospect Genius for GBP Rescue service. We have over 10 years of experience interfacing with Google on behalf of small businesses and we’re ready to put that experience to work for you.

At Prospect Genius, we know how important an active and accurate GBP is and we’re here to make sure yours is taken care of. Don’t risk your reviews disappearing forever— call us today for GPB Rescue!

Rescue your Google Business Profile today!

Genius Success Story: Customer Trust Nurtures a COVID Comeback

Last Updated: October 19, 2021

In our weekly “Genius Success Stories” series, we showcase clients that have used our program to positively impact their small businesses. Check back each week to see a new success story!


We’re here with another COVID survival story for you this week.

Centered Stillness Acupuncture and Massage Therapy, a massage therapist in Albany, NY, was hit hard by the pandemic back in the spring. Social-distancing mandates, combined with the general public’s reluctance to be in close personal contact with others, meant the massage therapist saw a major drop in business. Take a look:

However, as Albany’s local economy began to reopen over the next few months, Centered Stillness was able to climb its way back.

We credit this comeback to a few factors:

1. The massage therapist has an appealing Google Maps listing, flush with information about the business.

2. They have a 4.9 star rating on Google.

3. They implemented specific COVID-19 safety measures, and their website communicates those details clearly so customers can feel safe visiting their wellness center.

Look at their current numbers:

As you can see by the increase in leads, Centered Stillness earned the confidence of customers with the combination of glowing reviews and a detailed safety strategy. If you take one lesson from this success story, it’s that customers these days want to do business with places they feel they can trust. So, do everything you can to demonstrate your safety precautions, cleanliness, and sense of compassion in this time of fear and uncertainty. Your customers will show their loyalty in return!

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