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What You Need to Know About Google AdWords Billing

Last Updated: January 11, 2018

If you’re confused by the way Google bills you for AdWords, you’re not alone. Not even a little.
We have countless clients who feel like the Google AdWords billing system is overly complicated. We don’t blame them. Why can’t it just be a bill for the same amount on the same date every month—you know, the way practically every other company in existence does its billing?
If we were conspiracy theorists, we’d be tempted to think Google confuses AdWords customers on purpose so they spend more money.
However, we’re realists, and we’ve done our research to crack the code of Google AdWords billing. If you’re as mystified as everyone else about how your account is charged, then this blog post is for you! Keep reading to find out how it actually works.

Your “Daily” Budget Is Not What It Seems

When you first set up AdWords, Google allows you to set a daily budget. When most people hear this, they assume this is the amount AdWords will spend on their ads each day. This is the logical assumption. However, this is not what actually happens.
Instead, Google takes the amount you set for your daily budget and multiplies that number by 30.4. The result is what Google allows itself to spend on your ads for the whole month. So, in effect, when you set a daily budget, you’re really setting a *monthly* budget.

Why does Google use your budget this way?

Because Google can’t 100% predict how much clicks will cost on a daily basis due to the way AdWords bidding works. Thus, it needs to allow for wiggle room in what it spends from day to day. That’s why Google allows itself to increase spending (up to 2 times your daily budget) on any given day, as long as it decreases spending accordingly on other days so that your monthly total evens out in the end.
Google needs this wiggle room because not every day of the week is equal in terms of user behavior. For instance, an ad for something like roof repair is likely to receive more clicks on a weekday than a weekend. This means bids for clicks on certain weekdays will be more expensive because they’re more in demand. Knowing this, Google will loosen the reins on your budget in order to spend more in bids and clicks during the week, and then tighten up on the weekend when your ad isn’t seeing as much action.
In fairness to Google, this strategy does make sense once you understand what it is. However, it also makes your AdWords charges super complicated.
There’s an upside to all this confusion, though. The longer you continue on the same daily budget for the same ad campaign, the more effectively Google will spend your budget. As time goes on, Google will collect enough data to learn the optimal days and times for your ad’s performance, so it won’t have to “guess” your budget on a daily basis. All you have to do is stick with it.

Thresholds and Billing Cycles

Above, we cover how Google AdWords charges your account—in other words, how it spends your budget. Now, we’re going to talk about billing. This is where people really start scratching their heads.
In this context, charging and billing are two separate things. Your charges are what your account has spent on clicks and bids. Your bill, on the other hand, is what Google debits from your credit card. Contrary to most other services you pay for in your normal life, Google doesn’t bill you for your total charges at the end of the calendar month. Instead, it goes by a 30-day billing cycle and bills you every time you hit a certain charge “threshold.” So, you may rack up $670 in charges in the month of January; however, that won’t be reflected in your bill.

Here’s how Google AdWords billing thresholds work:

  • Your starting threshold is $50. Google does this to make sure you can actually pay before you go any further in your campaign.
  • If you spend $50 within your first 30 days, Google bills you immediately and resets your billing cycle. Now, your threshold is bumped up to $200.
  • If you spend less than $50 within your first 30 days, you’ll be billed your exact spend amount at the end of the cycle. Your threshold will remain at $50 for the next 30 days, or until you surpass $50.
  • Next, if you reach your $200 threshold within 30 days, Google bills you, resets your cycle, and raises your threshold to $350. If you spend less than $200, Google bills you for the exact spend amount at the end of 30 days and keeps your threshold at $200 until you surpass it.
  • The process repeats itself for the $350 threshold.
  • The final threshold is $500. Once you reach $500, Google will bill you and reset the cycle, keeping your threshold at $500.

So, instead of just paying what you owe at the end of every calendar month, you’re billed every 30 days OR every time you reach your threshold. This leads us to two important points:

  • Because billing is triggered by thresholds, it’s possible for you to be billed more than once in the same calendar month. This is what messes up a lot of our clients and causes their credit cards to decline.
  • If your credit card declines at any point, your threshold will reset to $50. Then, you’ll have to go through the process all over again. This can wreak havoc on your campaign if it happens repeatedly.

What If You Don’t Want to Pay More Than “X” Amount Each Month?

One obstacle many businesses face is the fact that they have their own monthly budgets in the real world, outside of AdWords. Often, they don’t want to be billed beyond a certain amount in the same calendar month for fiscal reasons. When this is the case, you have to manually pause your campaign as soon as you reach your limit. Otherwise, your charges will continue to accumulate and you might be billed again at the next threshold.
If Prospect Genius is managing your account, we are happy to do this on your behalf. We closely monitor all of the accounts we run, so we will watch your spending and pause your campaign as soon as it gets too close to your personal limit. Then, we’ll resume your campaign once the billing cycle resets.
Google AdWords billing is extremely difficult to understand, and that’s probably not an accident. However, we hope this blog post brings you some clarity and helps you manage your payments in a more effective manner. Good luck!

Top 3 Online Marketing Changes You Need to Know in 2018

Last Updated: February 15, 2024

New year, new internet?
Well, the internet’s changes may not be quite that dramatic. However, as we always say at the beginning of a new year, it’s smart to look ahead and see what you need to watch out for. The surest way to succeed is to prepare, after all.
From far-reaching Google updates to online behavioral trends, 2018 will see some major shifts that business owners will want to be aware of. While Prospect Genius doesn’t have a crystal ball and can’t make any guarantees, we’re pretty confident in our predictions for online marketing changes you can expect in the coming months.
So, ready to dive in? Read on for our list of the top three online marketing changes coming in 2018!

1. Google Launches Its Own Lead Generator for Local Services

Google has launched its own version of pay-per-lead directories like HomeAdvisor, Thumbtack, and Angie’s List. It’s called Local Services.
When a service provider signs up for Local Services, their listing is displayed at the top of search results pages. A user clicks on the service provider’s name, and they see a profile page complete with contact details, customer reviews, and other pertinent details. Then, when a user decides to call or message the service provider, the service provider is charged for the lead. If you’ve ever used a platform like Thumbtack or HomeAdvisor, then you can probably visualize how Local Services works.
But how do budgeting and ranking work on Local Services? According to Ginny Marvin’s article on Search Engine Land:

Advertisers set a weekly budget determined by the number of leads they want to receive. Google won’t say specifically what factors go into the rankings in the ad unit, but [Product Director for Small and Medium Business Ads Kim Spalding] said there’s a focus on quality (ratings and reviews), the ability to connect right away, location and a number of other factors.

Currently, there are 17 confirmed cities with access to Local Services. Google announced plans to expand that number to 30 by 2018. The current 17 cities are:

  • Atlanta
  • Boston
  • Chicago
  • Dallas
  • Detroit
  • Los Angeles
  • Miami
  • New York
  • Philadelphia
  • Phoenix
  • Riverside, CA
  • Sacramento
  • San Diego
  • San Francisco
  • San Jose
  • Seattle
  • Washington, D.C.

And the service categories that have access to Local Services right now are:

  • Locksmiths
  • Plumbers
  • Electricians
  • HVAC
  • Garage door services
  • Handyman services
  • House cleaning services

Why you need to know about Local Services:

If you’re in any one of these service categories, your competitors might take advantage of Local Services and get more visibility on Google’s search results pages. Moreover, pay-per-lead services like Thumbtack and HomeAdvisor are about to take a huge hit as Local Services siphons off their user bases. Therefore, if you rely heavily on one of these services for the majority of your leads, you’ll need to diversify your marketing approach. Focusing on Facebook and SEO will be crucial.

2. Google’s Mobile-First Index Means Mobile Optimization Is a MUST

True, we’ve been saying “mobile optimization is a must” for years now. However, that’s because it’s been true for years, and the urgency just got a lot more real.
You see, Google has been slowly working on what it calls a “mobile-first index,” wherein Google ranks webpages based on the mobile version of their content, even when searches are performed on desktops. As Barry Schwartz, a renowned web consultant, explains, this is due to the majority of searches happening on mobile devices these days:

As more and more searches happen on mobile, Google wants its index and results to represent the majority of their users — who are mobile searchers.

Furthermore, Google won’t add pages to the index until its mobile and desktop versions are a 100% match in terms of content, links, schema, etc.

Why you need to know about Google’s mobile-first index:

This all means you not only need a mobile version of your website, but you need one that doesn’t lose any of your site’s content or usability. While the roll-out of the mobile-first index is expected to go “very slowly,” you’re better off optimizing your mobile site sooner than later. After all, Google is known to implement sweeping updates seemingly overnight, so Google’s idea of “very slowly” could mean anything. Your best bet is to make your mobile site a major focal point in 2018.

3. Live Chat and IM Will Be Everywhere (Thanks to Millennials)

You might have already noticed platforms like Facebook and Google My Business placing a larger emphasis on instant messaging. For example, Facebook’s business pages allow “Send Message” as a call-to-action option. In fact, it will even add a badge to your page if you have a fast response rate to messages. You can expect instant messaging and live chats to gain even more prominence in the coming year.
Why? Because this is how millennials prefer to communicate, and millennials are gaining more and more purchasing power. You may still think of millennials as a bunch of young, broke college kids, but the truth is, the oldest of them are actually in their early 30s now. This means they’re established in their careers and starting to own homes.
As they gain more influence as consumers, businesses must adapt to their preferred methods of communication. And, considering they grew up with the immediacy and convenience of email, AOL Instant Messenger, and texting, these are the types of communication methods they prefer.

RELATED: “Why You Must Market to Millennials (And How to Do It)”

Why you need to know about live chat and instant messaging:

Millennials are currently the largest living generation. You can’t neglect or ignore them. Therefore, make it a priority this year to reassess the media you’re using for communication. Have some sort of instant alternative to the phone available for convenience. Whether it’s an active Facebook page that you use for direct messaging or a live chat plug-in on your own website, it will greatly improve your appeal to millennials. Plus—let’s be frank here—millennials aren’t the only ones who appreciate convenience!
Interested in adding a live chat tool on your website? Let us know! Lots of small business owners and service providers enjoy how easy these tools are to use. Prospect Genius can install and implement a live chat plug-in on your site for only a small setup fee (with zero charges after setup).
Our clients may also like to know we’re currently developing texting capabilities via CallTrax™ lines. Stay tuned!
So, be on the lookout for these major online marketing changes coming your way in 2018! If you have any questions or concerns whatsoever, please don’t hesitate to reach out. Happy New Year!

Season's Greetings From Prospect Genius!

Last Updated: December 20, 2017

To our beloved friends and treasured clients,
Prospect Genius is sending our warmest wishes to you and your loved ones this holiday season!
We’d also like to take a moment and remind you that, as our team members celebrate with their families, we will be closed on the following days:

  • Monday, December 25
  • Tuesday, December 26
  • Monday, January 1

We’ll be open for regular business hours (Monday – Friday, 8 a.m. – 5  p.m. EST) on all other days.
Here’s to a holly, jolly Christmas and a healthy new year!
Peace on Earth,
The Prospect Genius Team
 

Merry Christmas

4 Ways to Carve Out Time for Your Industry, Even When You're Busy

Last Updated: December 14, 2017

When you’re a small business owner, everything’s on you. Between booking jobs, making a schedule, and managing a team, there’s hardly time for anything else. And if there’s any time left at the end of the day, you probably want to spend it with your family, right? However, you know deep down you should be devoting at least some time to honing your trade. After all, industries are constantly evolving and growing, as new products come out and equipment improves. So, the big question is, how do you make time for personal and/or professional development? How do you manage to stay on top of industry trends and competitors when your life is chaotic enough? It’s certainly not easy, but we have some time management strategies to help.
Thankfully, if you love what you do, then you’re already at an advantage. You’ll naturally feel motivated to brush up on your trade, find ways to optimize workflow, and see what your competitors are up to. Why? Because you’re passionate about your business.
So, without further ado—because we know you’re busy—let’s take a look at some ways you can carve out time to develop your business and industry knowledge. Keep reading for our time management strategies!

1. Keep a running to-do list.

This may sound a little lame—but, honestly, aren’t you more productive when you write out all the things you have to do for the day? A list enables you to keep track of everything you want to do. Simultaneously, it’s also a huge morale booster because crossing items off a list makes you feel accomplished. Therefore, keep a running list of new ideas, articles, books, products, and techniques you want to study. This way, it’ll be easy for you to knock one off the list whenever you have a spare moment.

2. Make a schedule.

If your day-to-day is usually pretty booked, then make your self-improvement part of your schedule! For many of us business owners, the only way to make certain something gets done is to put it on our calendar. Schedule an hour or two per week for personal and/or professional development and actually commit to it.

3. Plan for lulls.

Every business has its peaks and valleys at different points in the year. For example, retailers are typically busy during the summer and holidays, and much slower early in the year. On the other hand, for some service providers, the holidays are always a slow period. It all depends on who your customers are and how they behave. Regardless of when, exactly, your slow season takes place, you probably know when it’s coming. And if you can predict it, you can plan for it. So, remember that to-do list we talked about earlier? Use it to keep track of ideas when you’re in the throes of your busy season. Save the more time-consuming projects for when work is quieter and you have more free time to tackle them.

4. Wake up earlier.

No one wants to hear this, but it’s true: Most of the successful men and women you read about have all been early risers. When you get up before anyone else is awake, you have quiet time to yourself. You can use these tranquil moments to sit with a trade magazine, read an inspiring biography, check your company Facebook page and Google Maps listing, and so on. All those things you wish you had time to do at the end of the day? Do them first thing in the morning, instead. This way, it’s impossible for you to skip them once your day gets too busy.
Of course, business owners have discovered countless other ways to make more time in their day, too. Don’t be afraid to test out different time management strategies and see what works best for you. Remember, what works for one person may not work for someone else—it all comes down to the individual.
Do you have any time management strategies that have worked for you in the past? Let us know!

Facebook Costs Less Than AdWords, But Is It Better?

Last Updated: February 15, 2024

It’s no secret that paid ads are a great way to inject some power into your online marketing efforts. But whether it’s a PPC (pay-per-click) campaign from Google AdWords or a social media campaign from Facebook Ads, you need to be using the platform that best aligns with your business’s needs.
This is where most people get stuck.
If you’re struggling to decide between Google AdWords and Facebook Ads, there are two things you need to know:

  1. Facebook costs less than Google AdWords by a substantial amount.
  2. Facebook and AdWords are built for different kinds of businesses.

So, if you’re on a tight budget, that’s one reason to be in Facebook’s corner. However, just because Facebook costs less, that doesn’t necessarily mean it’s the best fit for your company. The nature of your business will largely determine which advertising platform you use. Facebook is good for some businesses; AdWords is good for others.
Keep reading to see what we mean!

Facebook Is More Budget Friendly

For most business owners interested in paid ads online, their first question is, “How much is this going to cost me?” While the exact cost will obviously depend on the specifics of your campaign, we can tell you Facebook is typically the more cost-effective option.
Managing numerous campaigns for clients, we’ve seen firsthand that Facebook ads are, overall, a better bargain than AdWords. Take Bethany’s Cleaning Service, for example:

  • In one day, Bethany’s Cleaning Service spent $39.45 on AdWords versus $22.67 on Facebook.
  • On AdWords, their ad was placed in front of 126 people and was clicked 7 times.
  • On Facebook, their ad was placed in front of 951 people and clicked 29 times.

Therefore, Facebook cost $0.78 per click, while AdWords cost $5.64 per click. That’s a pretty big difference.

Read the full case study about Bethany’s Cleaning Service to see how Facebook Ads and Google AdWords match up!

So, if you’re worried about spending too much on sponsored ads, then Facebook is the way to go.

Facebook Is Good for Ongoing Service Providers

However, while Facebook costs significantly less, that doesn’t mean it’s beneficial to everyone. On the whole, Facebook ads make more sense for businesses that provide ongoing services for customers. These businesses can be anything from landscapers to beauty spas to weekly garbage collectors. Their common traits are:

  • Their customers typically do a fair amount of research and get referrals before working with them.
  • They provide recurring services their customers need on a regular basis (not just one-and-done jobs).

Our client, Advantage Disposal, is a prime example. As a residential trash collection company, they have regular, loyal customers whom they serve every week. Due to the nature of their business, they rely on name recognition, word-of-mouth, and customer satisfaction not only to retain their current customers, but also to gain new ones.

READ: [Case Study] Advantage Disposal

We ran two different Facebook campaigns for them (one short-term, another long-term), and they both flourished. As you can see in our case study, Advantage Disposal’s Facebook ads received a ton of engagement and generated an incredible number of leads with each passing month. Each ad focused on their customer service and personal touch, which led lots of fans to like, share, and comment to show their support. The result is that their ads reached thousands of local users and got them a lot more phone calls.

Google AdWords Is Better for One-Time Jobs

Unlike Facebook Ads, Google AdWords is suited for businesses that specialize in time-sensitive, one-off jobs. People are more likely to search Google for something like “refrigerator repair near me” or “dumpster rental in [town name]” when they’re on a time crunch and just need a one-time service. They aren’t as concerned about building an ongoing, working relationship with the business, nor do they have the luxury of time on their side.
Take a look at how AdWords worked for our client, All Bergen Appliance Service, LLC. As a local appliance repair business, they’re the ideal candidate for an AdWords campaign. In their case study, you’ll see how our pay-per-click campaign increased their monthly leads and doubled their monthly calls.

READ: [Case Study] All Bergen Appliance Service, LLC

Ultimately, we helped All Bergen Appliance Service, LLC, increase incoming calls from prospective customers from 203 in April 2017 (the month prior to the AdWords launch) to 464 in July 2017!

Don’t Go by Price Only

Sure, price is a critical factor when deciding which online ad platform to use. However, don’t let that be your only deciding factor. Although Facebook costs less and is more affordable across the board, it will still be a waste of money if it’s not well suited for your business’s needs. So, make sure you’re listening to more than just the part of your brain that wants to pinch pennies. Listen to your marketing specialists and invest wisely.
Want to discover more info about the differences between these two platforms? Check out our previous post, “How Do You Choose Between Facebook Ads and Google AdWords?”

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