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Search Results for: customer reviews

Local SEO Is Like Building and Marketing a House: What Each Part Means for Your Business

Last Updated: July 30, 2025

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Imagine your online presence as a house in a neighborhood. Each part plays an important role in helping customers find you and trust your business.

Your URL is the Mailing Address
Your website’s URL is like your house’s mailing address. It needs to be clear, easy to remember, and consistent everywhere people look. If your address is confusing or inconsistent, mail (and customers) might get lost.

The Internet is the Road Your House Is On
The internet is the road that leads to your house. A well-paved, reliable road (fast internet connections, good hosting) helps people get to you quickly and without hassle.

Your Website Is the House Itself
Your website is the house where you welcome visitors. It needs to be well-built, clean, and easy to navigate. Each room (or page) should have a clear purpose, like separate rooms for different services you offer. A tidy, organized house makes guests feel comfortable and more likely to stay.

Backlinks and Local Citations Are the Street Signs and Neighborhood Listings
Backlinks and local citations are like street signs and neighborhood listings pointing visitors toward your house. The more quality, trustworthy signs you have, the easier it is for people to find you. These signs also tell Google your house is a legitimate and trusted place to visit.

Google Business Profile Is the Driveway
Your Google Business Profile (GBP) is like the driveway leading up to your house. It’s the main path customers take from the road (internet) right to your front door. A clean, well-maintained driveway with clear access (accurate info and positive reviews) makes it easy and inviting for customers to arrive.

Why Every Part of Your Online “House” Matters

Just like a real house can’t function properly without a clear address, safe roads, helpful signs, and an accessible driveway, your SEO won’t succeed if any part is missing or weak.

You might have a beautiful house, but if the street signs are missing or your driveway is blocked, visitors won’t find or be able to reach you. If your mailing address is inconsistent, they might never even get started.

To make sure your business gets noticed, trusted, and visited, every part of your online house and neighborhood needs to work together smoothly.

Local SEO as a Car: The Right Parts That Keep Your Business Moving

Last Updated: July 30, 2025

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Your Website is the Engine
Your website powers your entire business online. It’s where you showcase your services, expertise, and unique value. A strong, well-built engine (a well-optimized, content-rich website) drives your business forward steadily and reliably.

Google Business Profile is the Headlights
Your Google Business Profile (GBP) acts like the headlights on your car. It shines a light on your business when customers are searching nearby, helping them see and find you clearly—especially in local maps and searches. Positive reviews brighten those headlights even more, making you easier to spot in a crowded street.

Backlinks and Directory Listings are the Tires
Tires give your car traction and stability on the road. Quality backlinks and directory listings provide your business with credibility and authority, helping you maintain momentum and climb rankings, even when the competition is tough.

Local Citations and NAP Consistency are the Fuel
Local citations and consistent Name, Address, Phone (NAP) details act like fuel that keeps everything running smoothly. If your info isn’t consistent everywhere, your car sputters and can stall—meaning Google trusts you less and customers get confused.

Why Every Part Matters More Than Ever

In the past, you might have been able to get by focusing on just one or two parts, like a great website OR a strong Google Business Profile OR lots of backlinks. But SEO has evolved.

Now, these parts are all interconnected. If you don’t ace all of them (your website, your Google Business Profile, backlinks, and citations) your rankings will suffer. You can’t rely on just one piece anymore.

Just like a car won’t run smoothly if the engine is powerful but the tires are flat or there’s no fuel, your SEO won’t perform if any of these key elements are missing or weak.

To truly race ahead of your competition, you need a well-tuned engine, bright headlights, strong tires, and plenty of fuel working together seamlessly.

Imagine Google Is your Grade-School Teacher: How To Get An SEO A Plus

Last Updated: July 30, 2025

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Imagine Google as a grade-school teacher. This teacher has a detailed list of things you need to do to get the best marks—and a list of things you absolutely shouldn’t do. Your goal? Be the valedictorian, the top of the class, the business that ranks first when customers search for your services.

Google checks your “report card” based on what you do right and what mistakes you avoid. Here’s a simple guide to help you get straight A’s.

Reviews: Show You’re Trusted and Reliable

Do:

  • Get lots of positive reviews. Reviews help build trust and social proof, which Google values. Check out Google’s guide on getting more reviews for best practices.
  • Encourage customers to mention specific services and locations naturally in their reviews.
  • Reply to reviews thoughtfully, calmly, and with relevant keywords to reinforce your services.
  • Ask customers to upload photos with their reviews to boost engagement.
  • Monitor your reviews regularly and respond professionally to negative feedback.

Do Not:

  • Post fake reviews or testimonials—Google’s policies on fake reviews are strict and violations can lead to penalties.
  • Ignore or delete negative reviews without responding professionally.

Website: Make Your Site a Star Student

Do:

  • Have a great, mobile-friendly website that loads quickly. Google prioritizes mobile-first sites—see their mobile-first indexing guide.
  • Use one clear topic per page with separate pages for each service or location.
  • Create a page for every service you provide.
  • Follow ADA accessibility best practices, like proper color contrast and readable fonts. Google’s Page Experience update covers accessibility as part of ranking.
  • Use structured data (schema markup) to help Google understand your business better; learn more from Google’s structured data guide.
  • Keep your website secure with HTTPS as recommended by Google Safe Browsing.
  • Regularly update your website content to keep it fresh and relevant. Google emphasizes creating helpful content.
  • Optimize your Google Business Profile photos with clear, high-quality images.
  • Make your website easy to navigate with clear menus and calls to action.
  • Optimize for voice search by including natural language phrases.
  • Write unique meta titles and descriptions for each page; avoid duplication as recommended in Google’s SEO Starter Guide.

Do Not:

  • Combine all your services into one big list on a single page.
  • Stuff keywords unnaturally into URLs, Google Business Profile, footers, or content.
  • Use duplicate meta titles or descriptions across pages.
  • Use invisible text such as white text on white background—Google warns against cloaking and sneaky redirects.
  • Use intrusive pop-ups that block content, especially on mobile. See Google’s policy on intrusive interstitials.
  • Ignore user experience signals such as high bounce rates or poor navigation.
  • Create multiple pages targeting the same keywords, which causes keyword cannibalization.

Off-Page SEO: Build Your Reputation Beyond Your Website

Do:

  • Build quality backlinks from reputable, relevant websites. Follow Google’s guidelines on link schemes.
  • Ensure your business info (name, address, phone number) is consistent across all online listings, as emphasized in Google’s guidelines.
  • Keep your Google Business Profile and other directories up to date with accurate information.

Do Not:

  • Get backlinks from link farms, paid links, or irrelevant directories (for example, a plumber listed in a lawyer directory).
  • Use a business name that someone else nearby (within about 200 miles) is already using, as this can confuse customers and Google.
  • Neglect your local citations on platforms like Yelp and Angie’s List.

Wrapping It Up: Getting That A+ on Your SEO Report Card

Think of SEO as your schoolwork and Google as the strict but fair teacher. Follow the “do” list to show you’re responsible, trustworthy, and knowledgeable. Avoid the “do not” list so you don’t get dinged for bad behavior.

By focusing on positive reviews, clear and focused website pages, good backlink practices, and keeping everything user-friendly and accessible, you’ll impress your teacher (Google) and stand out to customers.

Want help getting top marks and ranking above your competitors? We’re here to guide you through every assignment.

The 3 Analogies That Explain How Google Ranks You

Last Updated: July 30, 2025

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You have certainly already seen a lot of conflicting advice about SEO online. It can be hard to know what really matters and what is just noise.

This article is here to cut through all that confusion and give you straightforward, easy-to-understand explanations of the main factors that help your business show up higher on Google. Using simple analogies, you will learn what actions will actually make a difference and get you more local customers.

1. The Popularity Contest: Backlinks Are Your Votes

Imagine Google’s search results as a high school popularity contest, like voting for prom king and queen. The more votes you get, the better your chance to win.

In SEO terms, these votes come in the form of backlinks (links from other websites to yours.) Each backlink is like a vote of confidence from another site saying, “This business is legit and trustworthy.” The more quality backlinks you have, the more likely you are to rank at the top.

That’s why building backlinks through reputable directories and local partnerships is crucial. Just be sure to follow Google’s guidelines on link schemes to avoid penalties. Getting good backlinks is your path to winning the SEO prom crown.

2. The Mayor and the Acres: Website Size and Age Matter

Think of Google as the mayor of a town. Each page on your website is like an acre of land you own in that town. The more acres you own, the more important you seem to the mayor. So, having a larger website with many well-organized pages related to your services and areas tells Google you’re a major player.

But there’s another factor: how long you’ve owned that land. Old money tends to sway the mayor more than new landowners. In SEO terms, that means the age of your domain matters. Older domains usually have more trust and authority with Google because they’ve been around longer, showing consistency and reliability. While Google doesn’t give an exact age ranking factor, their explanation of how search algorithms work emphasizes trust and authority built over time.

So, owning a big piece of land (many pages) and having old money (an established domain) will help you earn the mayor’s respect and rank higher.

3. Building Your Reputation: On-Page SEO Helps You Shine

Think of your website’s content, keywords, and internal linking like building your reputation in the community. These on-page SEO factors don’t count as direct votes, but they increase how favorable Google sees you.

When your pages clearly describe what you do and where you do it, Google’s “judge” trusts your site more. This improved reputation helps you earn more backlinks (votes) and improves your chances of ranking higher.

Creating helpful, original content that answers your customers’ questions is key. Google’s guide to creating helpful content explains how to focus on quality over quantity.

Good content and keyword use make you look professional, knowledgeable, and reliable—qualities that win respect from both Google and your customers. You can learn more about on-page SEO basics from Google’s SEO Starter Guide.

Bonus: Positive Reviews and Custom URLs Add Extra Points

Don’t forget your Google Business Profile. Positive reviews act like public endorsements, boosting your local reputation and trustworthiness. According to Google’s reviews best practices, responding to and encouraging honest customer feedback helps improve your profile.

Having a clean, custom website address makes your brand easier to remember and trust. Plus, it supports your overall online presence.

If you’re looking to learn more about local SEO fundamentals, Google’s official Local SEO basics guide is a great place to start.

If you need some tips for getting more reviews, check out our previous article about getting reviews.

The Takeaway

Winning at local SEO means playing the game on multiple fronts:

  • Get backlinks (votes) from trustworthy sites
  • Build a large, relevant website (own many acres)
  • Use great content and keywords to build your reputation
  • Encourage happy customers to leave positive reviews

Combine all these, and you’ll impress the mayor, win the popularity contest, and earn the judge’s favor—leading to more local customers finding you online.

For more info straight from Google, check out their guides on Local SEO basics and How Google Search works.

Need help mastering local SEO? We’re here to guide you every step of the way.

Google’s AI Search Results Are Here, and They Don’t Like Your Website

Last Updated: July 3, 2025

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Why Showing Up in Google Search Isn’t Enough Anymore, and What to Do Before You Disappear

If your website traffic is down but your SEO rankings haven’t changed, you’re not imagining things. Google’s new AI-powered search results are changing how local businesses get found online.

Your site might still rank on page one, but fewer people are clicking. Instead, they’re getting answers directly from Google’s new AI Overviews, which appear at the top of the search results before any website links.

This is what’s called a zero-click search. If your content isn’t being pulled into those AI-generated summaries, your business is effectively invisible.

What’s Really Happening

Google’s AI Overviews use artificial intelligence to gather and summarize information from across the web. Users see concise answers at the top of the page, often without needing to click through to any websites.

That means your content might be getting used to answer a question, but you don’t get the traffic, credit, or the lead.

Worse, Google might be pulling content from a competitor who is better optimized for this new system.

Why This Hurts Small Businesses

You’re not just losing site visitors. You’re losing potential customers, and it’s happening quietly.

AI Overviews primarily rely on:

  • Pages with short, clear answers
  • Pages that use structured data like FAQ or How-To schema
  • Sites with strong trust signals like reviews, updated listings, and user engagement

If your content is outdated or poorly structured, it’s not being chosen to answer searchers’ questions.

What You Can Do

You don’t need to rebuild your site from scratch, but you do need to make it easier for AI to understand and pull content from.

Add an FAQ Section to Key Pages

AI Overviews prefer clear questions and direct answers. Add a short FAQ section to your main service pages. Address common questions such as:

  • Do you offer emergency services?
  • What areas do you serve?
  • How long does [specific service] take?

Even a few well-written Q&As can improve your visibility.

If you’re not sure where to start or how to format it properly, we can help. Our Answer Engine Optimization (AEO) service includes done-for-you FAQ sections, schema markup, and other behind-the-scenes enhancements designed specifically to help small businesses get featured in AI Overviews.

Use Schema Markup

Schema is behind-the-scenes code that helps AI understand your content. Without it, Google has to guess, and that’s rarely in your favor.

Be Direct and Clear

Make sure the first paragraph of your landing pages gives a direct, useful answer to the visitor’s main question. Skip the filler and go straight to what you do and how you can help.

Focus on Engagement

Google tracks what people do after they land on your site. If visitors bounce quickly or don’t interact, that sends a signal that your content isn’t helpful. Keep your pages clear, mobile-friendly, and easy to navigate.

The New SEO: Be the Answer

Search engines are no longer just showing links. They’re giving users direct answers. If your business isn’t showing up in those answers, someone else is.

Now is the time to adapt. If you want to make sure your site is showing up in AI results, not just traditional rankings, our AEO service can help.

Let us know if you’d like a review of your current pages or a quick consultation. This change isn’t coming someday… it’s already here.

Google AI Overviews & Answer Engine Optimization FAQs


Google AI Overviews are AI-generated summaries that appear at the top of search results, providing concise answers to user queries without requiring clicks to external websites.


AI Overviews can reduce website traffic by providing direct answers in search results, leading to fewer clicks on traditional website links.


Answer Engine Optimization (AEO) is the practice of structuring website content to be easily understood and utilized by AI tools, increasing the likelihood of being featured in AI-generated summaries.


To optimize for AI Overviews, add clear FAQ sections, use structured data like schema markup, ensure content is concise and direct, and enhance user engagement through mobile-friendly design and interactive elements.


Structured data helps AI tools understand and categorize content accurately, increasing the chances of your website being selected for AI-generated summaries.


AEO enhances visibility in AI-driven search results, drives targeted traffic, and improves user engagement by providing direct, relevant answers to queries.

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