• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
(800) 689-1273
Facebook Twitter Youtube Linkedin
Prospect Genius logo

Prospect Genius

Menu
  • Services
    • Websites
      • CoreSite
      • Free Google Business Profile Website Alternative
    • SEO
      • CleanSlate
      • Directory Dominator
      • SEO Content Writing Services
    • A.I.
      • AI Optimization Quick Start
      • GEO – Generative Engine Optimization
      • AEO – Answer Engine Optimization
    • Social Media
      • SocialStart
      • SocialBuzz
      • SocialStream
    • Pay Per Click
      • Google Adwords
      • Facebook / Instagram Ads
      • Remarketing
    • Email Marketing
      • EmailStream
      • ReviewStream
    • Tools
      • PhoneSwap
      • CallTrax
      • Spaminator
      • EmailMask
      • WebFax
      • AdTrax
      • MapTrax
    • Google Business Profile
      • Google Business Profile Rescue
      • Google Review Rescue
      • Google Business Profile Optimization
      • Google Review StarSaver
  • Reviews
  • FAQ
  • About Us
    • Blog
    • Charity
  • Contact Us
Log In
You are here: Home / Archives for Blog / Tips and Tricks

Ring, Ring: It’s Google Calling

Last Updated: February 15, 2024

If you have a Google+ Local listing, chances are Google is going to call your business—or they already have. That’s because when Google isn’t able to verify information about your business with their own resources, they pick up the phone to confirm that info with the owner. In particular, specific things, such as alterations or updates to your listing, can often trigger a phone verification. So if you’ve recently changed your business’s name or switched phone numbers, be prepared for Google to call.
Sounds easy enough, right? Well, when it’s Google on the other end of the line it’s not exactly that straightforward…

So What’s the Problem?

Well, the issues stem from the fact that the Google representative making the call is based in India. The caller may or may not even mention that he’s connected with Google (from what we’ve heard, he probably won’t) before bombarding you with questions. The unfortunate result is that most business owners receiving these calls assume they’re from telemarketers, and immediately hang up.
Check out this scenario playing out for one Memphis company.
This is unfortunate simply because if you hang up, and Google can’t verify your business’s info on the phone, your listing is in trouble. It will be replaced with the dreaded “We do not support this location” message. And when your Google+ Local listing is down, you are going to miss out on boatloads of customers!
To make sure this doesn’t happen to you, just ask who’s calling before hanging up. The caller should tell you that he or she is calling regarding your Google Maps or Google+ Local listing. He or she should only ask about the info in your listing, such as your business name and location. So if the caller starts asking what you do for online advertising or otherwise questioning you on subjects outside your listing, it’s not Google!

The PG Solution

When you first start a lead generation campaign with Prospect Genius, there is a lot of information to remember, but it doesn’t have to be overwhelming. Our team makes a point to touch on the important information throughout the beginning of your campaign to make sure you’re familiar with your CallTrax™ number, LeadTrax™ URL, and more.
To help with that goal, we’ve recently rolled out a welcome package that gets sent out to each new client. Inside, you’ll find a Prospect Genius Wallet Card that has all of your campaign’s essential information on it. We’re hoping that its convenient size means this card will go straight into your wallet, offering you an easy reference so you can be prepared when Google calls.
Here at PG, our team spends a lot of time working hard to make sure your Google+ Local listing is accurate and ranking its best. By answering Google’s phone call and verifying the correct information, you can be a tremendous help to us in achieving that goal. The end result is a more successful online advertising campaign—and ultimately, a more successful business!

Newsflash: Press Releases Can Help Spread the Word About Your Company

Last Updated: February 15, 2024

From new coupons and promotions to staff expansions to equipment upgrades, the things that happen behind the scenes of your business don’t always feel fresh or exciting. However, did you know that these seemingly small events are actually perfect opportunities to get the word out about your company? Our clients have found tons of success using press releases to make their news known.

So What Exactly Makes for a Newsworthy Item?

Virtually any recent change or announcement pertaining to your company that might be of interest to your community could qualify as “newsworthy.” You might not consider a new discount for veterans or the recent hire of an installation technician to be riveting news, but if it has the potential to impact local consumers, then it’s the perfect subject for a press release.
Here are a few examples:

  • – Hiring employees
  • – Sales promotions or coupons
  • – Completion of training or certification
  • – Moving locations
  • – Opening additional locations
  • – Adding new services or features
  • – And more!

Use Press Releases to Reinforce Your Online Advertising Efforts

Let’s say that you’ve just hired a new sales rep or you’re promoting a service that you only offer seasonally. Aside from announcing that small piece of news, what can a press release really do for your online advertising efforts?
Well, you’d be surprised at the punch that press releases can pack. Adding value to your online advertising campaign in a variety of ways, press releases:

  1. Generate positive brand recognition. The more your company name appears, the stronger your web presence and power will be in terms of brand recognition.
  2. Connect with hard-to-reach audiences. Usually the people who read your company blog or website have found you by searching for a specific service or your company name. However, if you want to reach people who might not otherwise stumble upon your name, then using press releases to announce the latest news is a great solution. You’ll be able to reach out to a different population and get the word about your business out to more folks.
  3. Get the word out about important updates. A press release makes it easy to let potential customers know about immediate news items like expanded service offerings, address changes, and time-sensitive discounts.

And best of all, press releases are affordable, getting you a lot of bang for your marketing buck.
With the immediacy and convenience of online press releases right at your disposal, there’s no excuse for missing out on prospective customers because you neglected to spread the word about your company. The Internet is filled with consumers who need your services, and connecting with them is a vitally important way to capitalize on as many of those potential clients as possible.

Ready to Create a Press Release for Your Company?

Now that you’ve learned what makes an event newsworthy and how an announcement can help your marketing campaign, it’s time to actually go about creating a press release. However, it’s important to understand that an effective press release requires both a professionally crafted message and a proven syndication strategy.
Not confident in your writing abilities? Unfamiliar with the syndication process? Don’t fret: Here at Prospect Genius, we’re able to both generate and promote press releases about your business, so you can worry about brainstorming your next promotion while we trumpet the latest news from your storefront.
Our team of skilled writers can carefully craft an eloquent press release that will announce your news and represent your company professionally. Then, we’ll publish your press release on our meticulously cultivated selection of creditable syndication sites—allowing you to reserve your time and energy for more pressing business matters, while making sure your news is heard all over the web!

Why Recent Google Updates Should Matter to You

Last Updated: February 15, 2024

Did you know that Google is rolling out new updates every month or so? Did you know that just ignoring these changes can negatively impact your online advertising efforts? Here at PG, we talk to local business owners each and every day, and most folks we come across have a “who cares” attitude when it comes to Google’s updates. Since these updates can have a major impact on your local business, we thought it wise to explain why all this does matter!

The Venice Update

Back at the beginning of the year (February to be precise), Google launched the Venice update (details). According to their official statements on the changes, Google claims this update “improves the triggering of Local Universal results” and that the newly revised system is able to “find results from a user’s city more reliably.”
While these statements are certainly true, it’s important to realize, just like every other business, Google spins the information it provides to the public for self-serving reasons. So, read between the lines to understand what’s really going on, and how it affects you.

Why YOU Should Care

The importance of the Venice update for you, and your local business’s online advertising efforts, is that Venice essentially burned the rule book regarding map listings and organic results. Before the update changed the system, it used to be that your website could rank well without your map listing, and vice versa. But those days are long gone. The new reality is that if you fail to fully optimize both, you can say goodbye to your rankings.
As Google says, they are now “relying more on the ranking of our main search results as a signal” in local searches. This tells you point-blank that your website’s ranking factors now help dictate your map listing’s ranking.

The Penguin Update

Google’s most recent update, the Penguin Update (also known as the Webspam Algorithm Update), is their latest effort to provide higher quality content. In short, these changes will decrease rankings for sites believed to be in violation of Google’s quality guidelines.
Just what qualifies as webspam to Google? Here are a few of the concerns Google targets, taken directly from their own quality guidelines:

  • Keyword Stuffing
  • Excessive Linking & Linking to Webspammers
  • Cloaking & Doorway Pages
  • Duplicate Content
  • Little or No Original Content

Why YOU Should Care

In working with local business owners every day, PG hears from hundreds of folks who tell us they’ve found a way to “beat” Google. Their tricks range from creating fake map listings to stuffing keywords into a webpage to using any number of other antiquated, underhanded techniques. And, quite frankly, they don’t work, not in the long term. While these ploys might work right now, you can’t dodge Google forever, and they will stop working one day—often, with disastrous consequences. Using black-hat techniques is Russian roulette because once the iron fist of Google’s spam team comes down on your business, it can disappear from the Internet!
It’s never too soon to clean up your act. So be honest with yourself, and if you’re engaged in “tricks” or behaviors that violate Google’s quality guidelines, stop and clean them up. Get in line with Google’s guidelines before your business sees the business end of Google’s gun.

So What Should You Do?

There are a couple of things you can do, now that you’re aware of how the Venice and Penguin updates can affect your advertising campaigns online:

  1. Accept that your website and map listing aren’t separate anymore, at least in the eyes of the search engines.
  2. Optimize your map listing and then monitor it every single day to make sure no changes are made that could affect its performance.
  3. Own up to any behaviors that Google may consider underhanded and undo them before they undo your business.
  4. Don’t forget that SEO and online advertising are about serving TWO masters at once: one is Google (the machine), but the other (equally important) master is the site visitor (the human). Not considering both when it comes to just about every decision regarding web advertising tends to lead to failure.

Need a Hand?

For business owners who want to make sure Google’s updates aren’t bringing their rankings down, there is a lot to do. But it’s crucial to the success of your advertising efforts on the Internet, so it’s worth it in the end. And, you don’t have to go it alone. Prospect Genius can help!
Monitoring your map listing EVERY day is truly important. You might wonder why it matters: You put the correct info up there when you optimized the listing, so why does it need to be checked? Well, there are a couple of reasons. One is that it’s easy for inaccurate information like old addresses and phone numbers to get switched out for the right contact info; another, is that, unfortunately, some of your competitors might not play by the rules—and could actually report your business as closed! Checking your listing offers protection against these risks. Here at PG, we have a program called MapTrax that can actually monitor your listing for you, helping both ensure your map listing stays correct and freeing up your time to do other important tasks.
We also provide Google Places listing optimization. We include this service for free for clients who sign up for our lead generation program, but we also offer it as a stand-alone service for other folks.
Keeping track of your website’s ranking can be pretty much impossible without some type of analytics tool in place. Just googling yourself doesn’t actually work: If you search for yourself every day, you end up skewing the results. That’s because every time you repeat the same search, over and over, you’re telling Google that the results they’re showing aren’t what you want to see… But here at PG, we have a proprietary program called AdTrax that can accurately track whether your website’s rankings are trending up, slipping down, or holding steady. This is included in all clients’ LeadTrax sites, but we also provide it to clients as a stand-alone service to monitor their own websites or even the success of other marketing campaigns online. This data is critical for your decisions regarding web advertising, so make sure you’re using something to track it!

Quality Photos = More Phone Calls!

Last Updated: February 15, 2024

We’ve talked about this once or twice before, but having photos on your website is so important, I’ve decided to revisit the topic again. Here’s why:
Studies have repeatedly illustrated that when a website features good photos, it performs better than those without. But, beyond the realm of research, here at PG, we see that rule of thumb play out among our clients every day. Customers who send in photos for their websites really do get more leads and overall better performance for their sites!
If you still don’t have images on your site, or you only have low-quality, stock photos, it’s never too late to make changes. You only need a handful of great pictures to make a difference for your webpage, and the old adage, “Better late than never,” certainly applies.
So what kinds of photos work best? I’m glad you asked, because great photos ensure you reap the maximum benefits.
Staff photos: Group shots of you and your team are a great way to literally put a face on your company. Take the photo standing in front of your shop, or get your technicians company shirts for an extra-professional touch. Staff photos can help make prospective customers more comfortable with your company, making them more likely to hire you, especially if you’ll be coming to their home for a job.
Kids and pets: Everyone loves a cute kid or two. If you run a family-owned business, a family photo is a great option for your website. Just be sure to work in some sort of company branding or tie-in. That can be as simple as miniature company shirts for the kiddos, but other options include adding your business’s logo to the image or taking the picture at your workplace.
Action shots: Pictures of you and your staff at work can show prospective clients exactly what it is you do, helping secure that ever-important peace of mind. Before and after photos can also make a powerful statement about the quality work and outstanding results you provide.
Community involvement: If you support local charity events, sports teams, or other community programs, take advantage of that involvement and put pictures up on your site. Your prospective clients are also members of the community, and most would rather support a business like yours that volunteers to help out neighbors and charitable organizations than one that doesn’t.
Logos: These aren’t photos, per se, but a simple logo can add that final touch of polish to your site as well as make your company’s name memorable.
Remember, not all photos are created equal. While all of the above ideas for images on your webpage can help your site—and your company—succeed, stock photos don’t do much to help you get ahead. The fact of the matter is, most people can pick out a stock photo a mile away. Since images are supposed to add a personal touch to your site, display your work, and make prospective clients more comfortable with YOU, stock photos pretty much fail to accomplish a single one of these goals!
Want ideas for good pictures for your site? Check out these examples:

  • Ace Appliance Repair, Inc.
  • A+ Insulation
  • Advanced Tax Solutions, LLC

Social Media and Your Business

Last Updated: February 15, 2024

You’ve probably heard that social media is the newest, best way to market your business. Social media like Google+, Twitter, and Facebook can all be powerful tools for promoting your company, but the simple truth is that most businesses are going about it all wrong!
Many small business owners forget about the “social” part in social media. It’s important to look at FB and Twitter as a way to interact with your customers, current and prospective, not a way to drown them in offers and sales pitches. Communication is a two-way street, and social media is just another form of communication. So don’t only talk to your customers: ask them for opinions, respond to questions, and provide them with information they are interested in.
To put it simply, social media is just the tech age’s solution for going back to the way things used to be done. Back in the day, if you were looking for an electrician, you just went and asked the neighbors for a recommendation. Social media is changing the way this type of interaction happens, but the content is staying essentially the same. The only thing that’s changing is that instead of asking that neighbor face-to-face, now folks go online and ask a group of “neighbors” on the web instead of in their backyard. So, you see, it’s not as different as it may seem.

Easy Rules for Successful Social Media Campaigns

Participate! Social media isn’t about just creating a Twitter account or Facebook page and then being done. Keep in mind that your customers are constantly asking, “What’s in it for me?” So if you aren’t interacting with them or giving them helpful info, they’re not going to keep on following your brand/company. Remember, if the goal of social media is to be an online “backyard” for chatting with “neighbors,” you need to be out there “talking” through posts! Over time, this enables you to develop a reputation as a knowledgeable and reputable person.
Put Your Expertise to Work. Share what you know about your industry. You are an expert! So if you work as a plumber, share tips on unclogging a toilet or saving on water bills; if you’re an appliance repairman, offer hints on basic maintenance; etc. Drawing on your knowledge to provide info is a great way to build loyalty and brand trust.
Stop Selling and Start Sharing! SELL SELL SELL is not a good approach for your social media sites. Think about it this way: If you had a friend who was always trying to sell you this or that, how long would you stay friends? If you’re always promoting one offer/product or another on your social media sites, you’re just going to come across as a pushy salesman. Instead, consider your social media sites as a place to create brand loyalty and educate your customers. If you do want to put out the news about a sale or product, just make sure that’s not the only content you’re pushing on your social media sites. And remember, social marketing is a long-term strategy, not a magic wand, so don’t get discouraged if you don’t see results after just a few months.
Respond to Unhappy Customers. Make sure you’re responding to negative feedback both promptly and positively. The unhappy customer will appreciate that their complaint has been recognized, but more importantly, you’ll be showing other people that their concerns won’t be ignored. And, even though it may be hard, make sure that you’re responding in a way that shows you understand where the customer is coming from.
Don’t give in to wanting to argue each point with the person who submitted the complaint. Instead, respond positively: When you’re dealing with customer satisfaction issues, about 75% of the point is to show OTHER people who may read your response that you truly care and will strive to resolve the client’s concern (and make sure the situation is not repeated). Handling customer complaints online is NOT about being right: It’s about stopping the complaint from costing you future business prospects!
Patience Is a Virtue. Developing a successful social media campaign is never going to happen overnight. It takes time and dedication. Make sure you’re logging in every day to respond to customers in a prompt manner. When you’re in the process of building your following, try putting up a post a couple of times a week. Once your fan base has grown and you have a feel for what content they appreciate most, feel free to start posting more frequently.
Promote It! Your Facebook/Twitter/Google+ page isn’t going to promote itself. If you’re not giving it a hand, it’s not going to be found. Put a link on your business card or website, add a sign in your store, etc.

How to Get Started

Here at PG, we actually create and optimize FB, Google+, and Twitter pages for all of our clients. But that’s just the start! Our goal is to get you found on those platforms, but to really maximize these resources, YOU need to take the reins. Outsourcing can backfire majorly, so invest a little time in your social media marketing and reap the rewards!

  • « Go to Previous Page
  • Page 1
  • Interim pages omitted …
  • Page 28
  • Page 29
  • Page 30
  • Page 31
  • Page 32
  • Interim pages omitted …
  • Page 34
  • Go to Next Page »

Recent Posts

History Is Repeating: We’re Reliving The Yellow Pages Collapse

ScamWatch: “Broken Links” and Bogus Pages – Don’t Fall for This Website Audit Trick

Are You Chasing ‘Fresh Content’ for Nothing? What Local Service Websites Really Need

AI Optimization: Hype, Hope, or Head Start?

Has A.I. Killed the SEO Star? SEO, GEO, and AEO for Modern Digital Marketing

Categories

  • AI News
  • Blog
  • Client Success Stories
  • español
  • Google Business Profile News
  • Laughs
  • Marketing Strategy
  • Press Releases
  • ReviewSlider
  • ScamWatch
  • SEO Industry News
  • SEO Myth-Busting
  • Testimonials
  • The Google Guru
  • Tips and Tricks
  • Uncategorized

Archives

Tags

appliance repair article digest best practices car audio customer calls customer reviews espanol Facebook foundation repair furnace repair GBP Google Google AdWords Google Algorithm Google listing google maps google my business Google Places Google updates handyman services lead generation LeadTrax LeadTrax features local online advertising local search local SEO mobile electronics newsletter online advertising online advertising campaign paid advertising pain point ppc Prospect Genius remodeling contractors resource scams search engine optimization seo small businesses social media social media marketing window shades window shades and blinds Yelp
Prospect Genius logo

Contact Us

Prospect Genius
279 Troy Rd
Ste 9 #102
Rensselaer, NY 12144

Business Hours

Mon – Fri: 9am – 6pm ET

 (800) 689-1273
 hello@prospectgenius.com

Let’s Connect!

Facebook Twitter Youtube Linkedin

What Drives Us?

Our passion is helping small businesses thrive. It’s why we get out of bed every day. Too many business owners are cheated and lied to every day so we see it as our duty to be a beacon of truth, a safe harbor, in an often unscrupulous industry.

Client Portal App


Helpful Links

  • Case Studies
    • Negative Review Attack
    • Resiliency of SEO Strategies
    • Facebook Ads for Growth
    • Google PPC Ads Double Calls
    • Facebook Ads vs Google Ads
    • SEO Brings Online Success
    • GBP Optimization
    • Prospect Genius > Home Advisor
    • CleanSlate Creates NAP Win
  • Professional Answering Services
  • Integrity Pledge
  • Porting a CallTrax Phone Number
  • Frequently Asked Questions
  • About
  • FAQ
  • Contact
  • Privacy Policy

Sign up for our newsletter!

Join our mailing list and receive regular updates on how to effectively market your small business, along with exclusive service promotions.
Please enable JavaScript in your browser to complete this form.
Suspended Map Listing?

Just 2 failed attempts at reinstatement and your listing is gone forever! Luckily, we have a nearly 100% success rate!!

Google Business Profile Rescue

Don't Waste Your PPC Budget

PPC ads will quickly drain your budget if you don’t optimize them well.

Learn About Our PPC Services