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You are here: Home / Blog

Prospect Genius Hires New Account Manager, Maintains "Integrity Pledge"

Last Updated: July 11, 2012

Small business owners nationwide searching for an SEO company that’s dedicated to customer service now have an answer. Prospect Genius, an online advertising agency based out of Troy, NY, is proudly announcing the addition of a brand-new account manager; with this addition, the Prospect Genius team will continue its efforts to uphold the company’s proclaimed dedication to professional integrity.
In May 2012, Noelle Lak became Prospect Genius’s newest account manager. A recent graduate from The College of Saint Rose in Albany, NY, Lak brings experience from her previous positions as sales associate, brand ambassador, and sales coordinator to Prospect Genius’s growing sales team.
However, according to President Alex Pelli, Lak was hired because, in addition to exhibiting practical sales experience, she embodies the set of business ethics consistently promulgated by the company. Pelli says that it takes more than demonstrable sales experience to become a member of the Prospect Genius team: “Although we’re in a perpetual hiring mode for sales, we’re being very picky because only sales reps that espouse our ethical code will be hired.” He adds, “That slows down the process, but it produces a better team as well as a better customer experience.”
The “ethical code” that Pelli refers to is contained in the Prospect Genius Integrity Pledge. The pledge, which each Prospect Genius team member is required to sign upon employment, functions as a guideline for employee behavior in the context of client interaction and overall service to the company. Emphasizing customer satisfaction, one of the tenets of the pledge reads, “[I hereby pledge to always] value the interests of the client over my own.” Another one focuses on the importance of honesty: “[I hereby pledge to always] be truthful in all my business dealings both internal and external.” A full copy of the pledge can be found on the Prospect Genius website (http://www.prospectgenius.com/integrity-pledge).
Prospect Genius is an online advertising company specializing in affordable search engine optimization (SEO) and lead generation services. Established in 2007, it provides local service providers across the country with an increased web presence and greater accessibility to prospective clients in the vicinity.

Goodbye, Google Places

Last Updated: February 15, 2024

Last Wednesday, Google rolled out some major changes: They did away entirely with Google Places, replacing it with the new Google+ Local. If you follow us on Twitter, you’ve already heard, but we thought it would be helpful to go into a little more detail to help folks understand just what this change means for their businesses.
(If you want to check out our tweet, you can find it here. It also includes a link to a CNN article covering these changes.)
Within two hours of this Google update rolling out, the PG team was hard at work to assess the damage. The next two days were filled with our entire team combing the Internet for information, brainstorming theories, and testing out these hypotheses. Now that we are confident in our understanding of the new Google+ Local, we feel it’s the right time to let you know what’s going on.

What Does All This Mean?

The short and sweet answer is that Google Places and Google+ Business Pages are being merged into a single entity. With last Wednesday’s rollout, they’ve just finished up step one of this process—essentially only visual changes. At this point, only how your information is being displaying to users has changed. No data has been modified, and only minimal functionality enhancements have been rolled out.
A number of our clients have called in wondering if they need to create a Google+ Business Page as a result of this update. We’ll tell you what we’ve been telling all of them: “Nope.” If you do already have a Google+ Business Page, Google will automatically be merging it with your Google Places listing. If not, that’s just fine. You can also sit back and relax. Your Google Places listing will automatically be converted to Google+ Local as well.
In the future, once the complete update has been implemented, your new Google+ Local listing will contain many of the features currently available on the Google+ Business Page, as well as contact info, maps, and reviews like on your old Google Places page. The new features will mainly impact the consumer experience by allowing users to more easily discover, share, and review businesses.

Confused Yet?

With all these names—Google Places, Google+ Business Page, Google+ Local—it’s easy to get confused and not a little bit overwhelmed. Don’t worry, though. You can rest assured that the entire Prospect Genius team is working hard to stay on top of these changes. Even as more updates roll out, we’re here to keep you informed of important news.
Google tends to roll out updates prior to fully testing them, so we expect that there will be bugs and glitches with this process. That’s just how Google operates. If you see your listing vanish or vary in rankings, don’t panic. These next few weeks are certain to be full of temporary challenges as the full update is put into action. However, Prospect Genius’s automated tools are still working to check your information every day, so if a problem occurs, we’ll be addressing it right away.

Celebrate with Savings

Last Updated: February 15, 2024

Here at Prospect Genius, we’ve decided to celebrate the Fourth of July by offering you great savings!
We believe that what makes America great is YOU. As a small business owner, you embody the strong work ethic and independent spirit that have run through the fiber of our country from the very beginning. That’s why we’re honoring your dedication to our nation’s continuing greatness by offering a great discount for new clients this Independence Day.
In fact, we’re extending the celebration for 44 days. Sign up for our lead generation program during the 44 days between June 1 and July 15, and you’ll save $44 per month for your first four months!
Like you, we’re committed to providing our customers with high-quality services and uncompromising professional integrity. We also believe that America’s strength comes from employing American workers and buying American-made products, so our team is 100% domestic and always will be.
At Prospect Genius, we’re here to help continue our country’s enterprising spirit by supporting respectable business owners like yourself with cutting-edge online advertising. As part of our dedication to your overall success, our team is offering you this great discount as a reward for all of your hard work. It’s the least we can do.
Call or e-mail PG to get started with our lead generation program—and our Fourth of July savings—today!

Why Recent Google Updates Should Matter to You

Last Updated: February 15, 2024

Did you know that Google is rolling out new updates every month or so? Did you know that just ignoring these changes can negatively impact your online advertising efforts? Here at PG, we talk to local business owners each and every day, and most folks we come across have a “who cares” attitude when it comes to Google’s updates. Since these updates can have a major impact on your local business, we thought it wise to explain why all this does matter!

The Venice Update

Back at the beginning of the year (February to be precise), Google launched the Venice update (details). According to their official statements on the changes, Google claims this update “improves the triggering of Local Universal results” and that the newly revised system is able to “find results from a user’s city more reliably.”
While these statements are certainly true, it’s important to realize, just like every other business, Google spins the information it provides to the public for self-serving reasons. So, read between the lines to understand what’s really going on, and how it affects you.

Why YOU Should Care

The importance of the Venice update for you, and your local business’s online advertising efforts, is that Venice essentially burned the rule book regarding map listings and organic results. Before the update changed the system, it used to be that your website could rank well without your map listing, and vice versa. But those days are long gone. The new reality is that if you fail to fully optimize both, you can say goodbye to your rankings.
As Google says, they are now “relying more on the ranking of our main search results as a signal” in local searches. This tells you point-blank that your website’s ranking factors now help dictate your map listing’s ranking.

The Penguin Update

Google’s most recent update, the Penguin Update (also known as the Webspam Algorithm Update), is their latest effort to provide higher quality content. In short, these changes will decrease rankings for sites believed to be in violation of Google’s quality guidelines.
Just what qualifies as webspam to Google? Here are a few of the concerns Google targets, taken directly from their own quality guidelines:

  • Keyword Stuffing
  • Excessive Linking & Linking to Webspammers
  • Cloaking & Doorway Pages
  • Duplicate Content
  • Little or No Original Content

Why YOU Should Care

In working with local business owners every day, PG hears from hundreds of folks who tell us they’ve found a way to “beat” Google. Their tricks range from creating fake map listings to stuffing keywords into a webpage to using any number of other antiquated, underhanded techniques. And, quite frankly, they don’t work, not in the long term. While these ploys might work right now, you can’t dodge Google forever, and they will stop working one day—often, with disastrous consequences. Using black-hat techniques is Russian roulette because once the iron fist of Google’s spam team comes down on your business, it can disappear from the Internet!
It’s never too soon to clean up your act. So be honest with yourself, and if you’re engaged in “tricks” or behaviors that violate Google’s quality guidelines, stop and clean them up. Get in line with Google’s guidelines before your business sees the business end of Google’s gun.

So What Should You Do?

There are a couple of things you can do, now that you’re aware of how the Venice and Penguin updates can affect your advertising campaigns online:

  1. Accept that your website and map listing aren’t separate anymore, at least in the eyes of the search engines.
  2. Optimize your map listing and then monitor it every single day to make sure no changes are made that could affect its performance.
  3. Own up to any behaviors that Google may consider underhanded and undo them before they undo your business.
  4. Don’t forget that SEO and online advertising are about serving TWO masters at once: one is Google (the machine), but the other (equally important) master is the site visitor (the human). Not considering both when it comes to just about every decision regarding web advertising tends to lead to failure.

Need a Hand?

For business owners who want to make sure Google’s updates aren’t bringing their rankings down, there is a lot to do. But it’s crucial to the success of your advertising efforts on the Internet, so it’s worth it in the end. And, you don’t have to go it alone. Prospect Genius can help!
Monitoring your map listing EVERY day is truly important. You might wonder why it matters: You put the correct info up there when you optimized the listing, so why does it need to be checked? Well, there are a couple of reasons. One is that it’s easy for inaccurate information like old addresses and phone numbers to get switched out for the right contact info; another, is that, unfortunately, some of your competitors might not play by the rules—and could actually report your business as closed! Checking your listing offers protection against these risks. Here at PG, we have a program called MapTrax that can actually monitor your listing for you, helping both ensure your map listing stays correct and freeing up your time to do other important tasks.
We also provide Google Places listing optimization. We include this service for free for clients who sign up for our lead generation program, but we also offer it as a stand-alone service for other folks.
Keeping track of your website’s ranking can be pretty much impossible without some type of analytics tool in place. Just googling yourself doesn’t actually work: If you search for yourself every day, you end up skewing the results. That’s because every time you repeat the same search, over and over, you’re telling Google that the results they’re showing aren’t what you want to see… But here at PG, we have a proprietary program called AdTrax that can accurately track whether your website’s rankings are trending up, slipping down, or holding steady. This is included in all clients’ LeadTrax sites, but we also provide it to clients as a stand-alone service to monitor their own websites or even the success of other marketing campaigns online. This data is critical for your decisions regarding web advertising, so make sure you’re using something to track it!

Quality Photos = More Phone Calls!

Last Updated: February 15, 2024

We’ve talked about this once or twice before, but having photos on your website is so important, I’ve decided to revisit the topic again. Here’s why:
Studies have repeatedly illustrated that when a website features good photos, it performs better than those without. But, beyond the realm of research, here at PG, we see that rule of thumb play out among our clients every day. Customers who send in photos for their websites really do get more leads and overall better performance for their sites!
If you still don’t have images on your site, or you only have low-quality, stock photos, it’s never too late to make changes. You only need a handful of great pictures to make a difference for your webpage, and the old adage, “Better late than never,” certainly applies.
So what kinds of photos work best? I’m glad you asked, because great photos ensure you reap the maximum benefits.
Staff photos: Group shots of you and your team are a great way to literally put a face on your company. Take the photo standing in front of your shop, or get your technicians company shirts for an extra-professional touch. Staff photos can help make prospective customers more comfortable with your company, making them more likely to hire you, especially if you’ll be coming to their home for a job.
Kids and pets: Everyone loves a cute kid or two. If you run a family-owned business, a family photo is a great option for your website. Just be sure to work in some sort of company branding or tie-in. That can be as simple as miniature company shirts for the kiddos, but other options include adding your business’s logo to the image or taking the picture at your workplace.
Action shots: Pictures of you and your staff at work can show prospective clients exactly what it is you do, helping secure that ever-important peace of mind. Before and after photos can also make a powerful statement about the quality work and outstanding results you provide.
Community involvement: If you support local charity events, sports teams, or other community programs, take advantage of that involvement and put pictures up on your site. Your prospective clients are also members of the community, and most would rather support a business like yours that volunteers to help out neighbors and charitable organizations than one that doesn’t.
Logos: These aren’t photos, per se, but a simple logo can add that final touch of polish to your site as well as make your company’s name memorable.
Remember, not all photos are created equal. While all of the above ideas for images on your webpage can help your site—and your company—succeed, stock photos don’t do much to help you get ahead. The fact of the matter is, most people can pick out a stock photo a mile away. Since images are supposed to add a personal touch to your site, display your work, and make prospective clients more comfortable with YOU, stock photos pretty much fail to accomplish a single one of these goals!
Want ideas for good pictures for your site? Check out these examples:

  • Ace Appliance Repair, Inc.
  • A+ Insulation
  • Advanced Tax Solutions, LLC
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Prospect Genius
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Rensselaer, NY 12144

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What Drives Us?

Our passion is helping small businesses thrive. It’s why we get out of bed every day. Too many business owners are cheated and lied to every day so we see it as our duty to be a beacon of truth, a safe harbor, in an often unscrupulous industry.

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