In our weekly “Genius Success Stories” series, we showcase clients that have used our program to positively impact their small businesses. Check back each week to see a new success story! Thanks for tuning in! Our story this week is about how one small business took a massive hit due to the COVID-19 shutdown and found a way to climb back. We think you'll connect with it. Tyson Whiteside Audio Video, LLC, is a Portland-based AV specialist who, like many of us, hit a rough patch this … [Read more...] about Genius Success Story: Recovering From a COVID Hit Thanks to Customer Reviews
Search Results for: customer reviews
How to Handle Customer Reviews: The Only Guide You'll Ever Need
You don't need to be a marketing whiz to understand that customer reviews are vital to your business's growth. Ask any local business owner who has spent time improving their web presence, and they'll tell you: Customer reviews can make or break your business. For instance, most people are aware that: The majority of U.S. consumers trust online reviews as much as they trust recommendations from friends. Reviews prove your authenticity to search engines like Google. Therefore, your local … [Read more...] about How to Handle Customer Reviews: The Only Guide You'll Ever Need
[EBook] Customer Reviews: How They Can Make or Break Your Business
Downloadable E-Book Customer Reviews: How They Can Make or Break Your Business Check out our exclusive, FREE e-book! Learn everything you need to know about leveraging reviews to boost your company’s success. Get Your Free E-Book Call us today (800) 689-1273! Why Reviews Matter Did you know that most prospective customers trust reviews as much as a friend’s referral? Find out how social proof can boost your business. How to Get Reviews Make it easy for customers to leave reviews on … [Read more...] about [EBook] Customer Reviews: How They Can Make or Break Your Business
How to Get More Customer Reviews Just by Asking for Them
Your business can't have an effective online presence if it doesn't have any customer reviews. Why? Because when people are hiring a new business, they want to be sure they're making the right choice. Reading about other people's experiences helps them decide which business will best align with their needs. They'll be able to see which companies are pleasant to work with, which ones are punctual, which ones deliver good results, and so on. In fact, a 2016 Local Consumer Review Survey by … [Read more...] about How to Get More Customer Reviews Just by Asking for Them
How Having a Large Number of Customer Reviews Can Save Your Business
At Prospect Genius, we're pushing to improve our own web presence through increased customer reviews and social media activity. As we embark on this long-term project, we thought it would be helpful to illustrate why it's so important for your company to have a large pool of customer reviews online. In fact, customer reviews might be what save your business one day. Here's how. A Lot of Good Outweighs the Bad Negative reviews are like vinegar. If a salad dressing or cleaning solution had too … [Read more...] about How Having a Large Number of Customer Reviews Can Save Your Business
Make Your Presence Known: Get More Customer Reviews Online
Day in and day out, you're churning out terrific work for seemingly appreciative customers. You have no shortage of confidence in the quality of your services. So how come your online presence doesn't reflect that? Why aren't your company's customer reviews pages brimming with five-star ratings? Unfortunately, it's not enough to perform dependable dryer repairs or to install central air systems flawlessly. You also have to get the word out about your satisfying work. That's why getting online … [Read more...] about Make Your Presence Known: Get More Customer Reviews Online
Customer Reviews and You
Got Reviews? It used to be that just having a website was enough to set you apart from your competitors. But now, everyone has a webpage, and you have to set your site apart somehow… For many, the solution they choose is to make their website flashy and unique. That’s good and fine, but when people are searching for a plumber, electrician, or other pro online, they’re not necessarily looking for the fanciest website or the one with the most bells and whistles. What they’re actually looking for … [Read more...] about Customer Reviews and You
One Negative Customer Review Is Better Than No Reviews at All
You know the old saying, "If you don't have anything nice to say, don't say anything at all"? Sometimes you want to shout that at your computer screen when you read a negative customer review about your local business. But guess what? Customers who complain are actually doing you a favor. Now, hear us out. Obviously, customers who write you glowing reviews are doing you the real favor. However, as it turns out, negative customer reviews can still be mildly beneficial to your overall web … [Read more...] about One Negative Customer Review Is Better Than No Reviews at All
Scoring Reviews: Make It Easier for Customers to Review Your Business
I’ve mentioned in the past just how important it is to have customer reviews on your Google Places listing, but it’s vital enough that I can’t say it too often! Reviews are a great way for prospective customers to evaluate your business by seeing what past clients are reporting about their experience. But that’s not it. Reviews also contribute to higher rankings overall. To put it bluntly, if you don’t have reviews on your Google Places listing, you’re not giving your business a fair shot at … [Read more...] about Scoring Reviews: Make It Easier for Customers to Review Your Business
Genius Success Story: Customer Trust Nurtures a COVID Comeback
In our weekly “Genius Success Stories” series, we showcase clients that have used our program to positively impact their small businesses. Check back each week to see a new success story! We're here with another COVID survival story for you this week. Centered Stillness Acupuncture and Massage Therapy, a massage therapist in Albany, NY, was hit hard by the pandemic back in the spring. Social-distancing mandates, combined with the general public's reluctance to be in close personal … [Read more...] about Genius Success Story: Customer Trust Nurtures a COVID Comeback