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You are here: Home / Blog

Thank You For Reading!

Last Updated: April 1, 2011

Dear Readers,
I want to take a moment to sincerely thank you for following the Prospect Genius blog.  I hope that you have been able to find useful information here that has impacted your business in a positive way. Our goal is to use this medium to address the many concerns and questions we hear every day from other business owners like you.
As a small business owner myself, I can appreciate the difficulties that many of you have in juggling the never-ending list of to-do items involved in keeping up on industry trends and staying ahead of the competition. Hopefully, the content you find on our blog makes your task list just a bit shorter and frees up just a little time for your family, or even helps you put an extra buck in your pocket.
If there are topics you’d like us to cover on the PG blog, please feel free to contact us to let us know. With your input, I’m sure we can continue to improve our blog posts to provide local companies like yours with relevant information. Thank you again for clearing out a little time for us, and I look forward to providing this service for you into the future.
Sincerely,
Alex Pelli
President
Prospect Genius

SEO, Google, and Your Business

Last Updated: February 15, 2024

Changes at Google

As you’ve probably heard, Google made some algorithm changes at the end of February. Called the “Farmer” update in the media, these changes are designed to help Google produce higher quality results for their customers.
In short, the Farmer update targeted “content farms” to make it harder for these sites to rank highly in search results. Content farms typically feature low-quality content, so having these sites highly ranked can degrade the overall quality of the search results returned by Google. For example, a directory site that’s looking to increase online traction might solicit, or “farm,” content from external sources that, ultimately, may not have much value to a human audience. This creates the potential for businesses’ old contact information and locations to remain in circulation, decreasing the content quality on the Internet. Logically, this is an issue that Google is inclined to work against.
In implementing the Farmer update, Google’s goal is to improve the results quality to increase searcher satisfaction and decrease frustration. Before the update, consumers were frustrated by the poor information they were receiving while business owners were also frustrated by their inability to eliminate that old address or phone number, no matter how much new information they tried to circulate.

Why This Matters for Business Owners

Perhaps you’re wondering why the Google algorithm change matters for your business. Well, just consider: if your company was gaining good traction from websites like MerchantCircle.com, HubPages.com, or Business.com—it won’t be anymore. These sites are all reported to have been hit hard by the Farmer update, so your business can no longer count on them to provide the same results as in the past!
This algorithm change highlights more than ever why every business, large or small, needs to stay on top of Google changes. As the major search engines tweak how they rank results, it can dramatically affect where your company shows up on search engine results pages (SERPs) and directly affect how much online business you can generate.
If you were using sites affected by the Farmer update, now’s the time to seek out new ways and new directories to capitalize on to maintain your company’s online presence. Not sure if sites you relied on have been hit? Check out this site for an analysis of which directories and sites were affected most. Or, if algorithm changes and the changing world of web marketing are too daunting, let our SEO professionals help. Feel free to call Prospect Genius with any questions you have about the Farmer update and what we can do to maintain your web presence and popularity.

Not Even the Big Guys Are Immune

When it comes to Google and effective online marketing, there’s more to be aware of than just the latest algorithm changes. You’ll want to remember that all businesses are required to follow Google’s guidelines—or else!
The Google team is getting better and better at cracking down on “black-hat” SEO: what it considers underhanded tactics or bad behavior. And when they find a company that’s breaking their rules, no one is immune. From multimillion dollar companies (who spend substantial sums on pay-per-click advertising with Google) to small mom-and-pop operations, Google punishes black-hat violators just the same.
The New York Times recently reported that JCPenney got caught red-handed using black-hat tactics. Google discovered JCPenney trying to trick them by adding links on various sites across the web. These links pointed back to JCPenney’s website, and while some of the pages they linked off of nominally related to Penney’s products, most had no correlation whatsoever. For example, “black dresses” and a link to JCPenney were tacked onto the bottom of a site called nuclear.engineeringaddict.com. Other links included “evening dresses” on a site called www.casino-focus.com , “cocktail dresses” on www.bulgariapropertyportal.com, and ”casual dresses” on www.elistofbanks.com.
This may have seemed smart, at least at first, since JCPenney outranked Samsonite’s site itself for searches like “Samsonite carry-on luggage.” But the black-hat strategies ultimately backfired, as they virtually always do. When Google uncovered the violation of their guidelines, JCPenney lost any traction they had gained and more. Matt Cutts, the head of the Google spam department, commented that “strong corrective action” was being taken against the retail giant.
This type of corrective action ranges from a -10 penalty (causing a webpage to move back 10 spots in search engine results rankings) to a -40, -70, or -100 penalty. Penalties can even include being blacklisted from Google completely. Google draws a very clear line between black- and white-hat tactics, and outlines them in detail for everyone to see here. Whether or not the JCPenney hierarchy intentionally used black hat SEO, or they were led astray by unscrupulous web marketers, this latest move was deliberate on someone’s part, and it was a pretty bad move overall.

Play by Google’s Rules

The simple truth is that following the rules pays off when it comes to trying to promote your website—and your business—on the web. It can feel overwhelming to stay on top of the rules when algorithm updates and changes like the “Farmer” update roll out, but it’s critical to ensure your online advertising and promotional campaigns abide by Google’s requirements or you may find yourself facing nasty penalties just like JCPenney.
However, you don’t have to go it alone. White-hat SEO pros like Prospect Genius scrupulously follow Google’s guidelines, and you can count on our professionals to never cross the line into black-hat tricks. Our expert Internet marketers work to leverage your site to get you the maximum online exposure without violating any of Google’s rules. That’s the clear-cut answer for long-term success online.
For more information on how our SEO program works within Google’s guidelines or to sign up for our lead generation campaign, feel free to give us a call at 1-800-689-1273 or visit our website.

Prospect Genius Uses Google Algorithm Update as Opportunity to Improve Writing Content

Last Updated: March 18, 2011

Prospect Genius, a leader in the field of local, online advertising, is using Google’s latest major algorithm update as an opportunity to expand their already cutting-edge writing. While many Internet advertising companies use stock text or low-quality wording generated by non-English speakers, Prospect Genius has always utilized original copy written by native-speaking writing professionals. However, with the implementation of Google’s February Panda update (also known as the Farmer update in mass media), Prospect Genius is now enhancing their writing quality even further.
As reported by Wired.com and other media resources, the Panda update targeted low-quality content produced by what are known as “content farms” (thus the alternate moniker of Farmer update). Google implemented an algorithm change designed to circumvent these low-quality sites in favor of higher-quality results.
As Alex Pelli, president of Prospect Genius, states, “Obviously, our sites were not affected by the Panda update, but some of the resources we use to publish off-site content were impacted.”
Prospect Genius uses online articles and press releases as a tool for publicizing client websites on the Internet. Many of these article sites were affected by Google’s Panda update, and, as a result, they have been undergoing major overhauls in their submission requirements and editorial standards. As they revise their guidelines, so, too, must Prospect Genius develop improved content models.
Pelli says, “We’re already the best in the business when it comes to quality and originality of writing content, but we’re excited to be using the restrictions of the Panda update to refresh and enhance our copy quality.”
Prospect Genius is a web marketing company specializing in local, online advertising for small businesses.

Facebook and Success for Local Businesses

Last Updated: February 15, 2024

Facebook and Bing Team Up

As you may have heard, Facebook and Bing (Microsoft’s search engine) announced a new partnership last fall.
This new collaboration may change the face of search results by connecting Bing search results and info from Facebook. Now, in addition to displaying the most popular local results when you search for an item or service on Bing, you will also see any relevant information posted by your Facebook friends. Here’s an example: if you search for “local plumber” in Bing, the results will display the most popular webpages, but they will also show particular plumbers that your Facebook friends “Like” and any reviews they may have written about local plumbers.

As you might guess, this new partnership makes customer service even more important! Just imagine: a new store opens up in your town, but their service is so poor that customers are not showing support on Facebook. From simply not liking the store’s page to posting negative reviews, these dissatisfied customers’ actions on Facebook will affect how the store performs in Bing searches. As a result of this new feature, the new store won’t be able to gain traction in the Bing search results pages.

Improve Your Facebook Page

However, this feature isn’t all bad! The good news is that Prospect Genius creates a Facebook page for each one of its customers—this puts you one step ahead of any business without a Facebook presence.
Now, to capitalize on the new Bing search feature, all you need to do is get out there and have folks “Like” your page. Check out Aztec Solar Power’s Facebook page as a good example of this.
If you’re a Prospect Genius customer, you already have a Facebook page for your business. You can contact PG for the link to your Facebook profile and start sharing it with local friends and happy customers—and they can start “liking” your business. Customers past and present can even use your Facebook page as a convenient place to write glowing reviews about your company and services! And to get the most value out of those reviews, the PG team can even repost them to various other locations across the web.

Get Your Customers Involved

Getting your customers involved can be the key to getting those coveted reviews and “Likes.” For a great example of how to get your customers involved on your Facebook page, visit Kenny’s Homework on Facebook.
As you can see, one of Kenny’s customers wrote a rave review on his Facebook Wall. You can also encourage satisfied customers to write reviews in the “Reviews” section that you see on the right-hand side of the page.
But what if you’re having trouble getting people to write reviews or “Like” your Facebook page? You’re not alone! Many local businesses struggle with this issue, but you don’t just have to let your business suffer because customers are reluctant to write reviews, etc. Instead, why not take a cue from Ace Appliance Service. This appliance repair company provides customers with a $10 Subway gift card if they post a review on the Ace Appliance Service Google Places page.
Incentives like this can help your company in two ways:

  • First, it illustrates that you have great customer service.
  • Second, it can help your Google Places page gain extra traction in the search engines.

Why not try offering customers a $2 Dunkin Donuts gift card for writing a Facebook review or a Google Places review, and maybe a $5 card if they post reviews at both locations? Sometimes all it takes is a little encouragement to get your customers to write online reviews, and by helping your company get a little extra traction in the search engines, it can really pay off.

What Google’s Been Up To…

Because it was reported widely in mainstream media, you may have heard about Google’s recent update. Google has reconfigured their algorithm to change the way in which they rank websites—and subsequently what you may see displayed on a search results page. Dubbed the “Farmer Update,” these changes are designed to eliminate low-quality webpages from Google search results.
As soon as the Farmer Update rolled out, Prospect Genius started working on assessing the implications of the change and how it will impact you, our loyal customers. If you’ve recently noticed that your microsite is ranking higher, lower, or swinging back and forth, it’s likely a result of the tweaks we’re making because of the changes in Google’s algorithm. We’re working to compensate for the Farmer Update, and we’ll keep you posted as we gather more information. But don’t worry, we’re professionals: search engines update their algorithms all the time—it’s our job to work with the updated system to make sure your microsite is ranking the best it can!
If you’re curious about more details of the Farmer Update, check out this article.

Don’t Forget Our Referral Program

Remember, Prospect Genius offers a discount for every additional client you send our way. You’ll get $10 per month (paid quarterly) off your bill for every referral that signs up with PG.
Send your friends to 1-800-689-1273, and make sure they mention you!

He Said, She Said: Reputation Management and Your Business

Last Updated: February 15, 2024

The simple truth is that businesses live and die by their reputations. In years past, word of mouth was the primary vehicle for circulating a company’s reputation, good or bad. But with technology today, you have practically a zillion more ways to get the word out about your business. While the Internet makes it easier for you to spread the word about your business, it also has a downside: unhappy customers can put negative information about your company all over the web. As you can imagine, this can have a severe impact on your reputation. That’s why it’s so important to manage what info about your business shows up in the search engines!

Fight Back Against Reputation Killers Online

To find out what’s out there about your business, you’ve got to think like a consumer: Start by searching for your company name in search engines like Google, Yahoo!, or Bing and see what comes up. If you see hits from RipOffReport.com or customer complaint forums, your reputation may already be in some hot water!
However, it’s not the end of the world. A reactive campaign can help you recover your good reputation online. The first step is to correct any inaccurate information about your company that might be floating around online. Reports on Google Reviews or RipOffReport might be inaccurate or incomplete, and these outlets enable you to address those issues. The second step is to promote positive information about your company online. By launching new and positive info in media like articles, press releases, and more, you can share what your company is really about with the online community. And by putting all that new, positive information out there, you can push the negative media farther down in the search results. The ultimate result will be no more nasty comments from unhappy customers showing up on page one of the Google results.

Be Proactive

Even if nothing bad about your business comes up when you search, you may want to start a proactive reputation management campaign. Focusing on getting the word out about the positive aspects of your company, a proactive campaign can promote your business in a positive way—before any negative stuff gets a chance to circulate. When people search for your company online, all they’ll see is fabulous reviews, stellar articles, etc.

Reputation Management Services

If your company finds itself in need of either a reactive or proactive campaign, Prospect Genius is available to help. We offer both services for our customers as well as an ongoing monitoring option that keeps tabs on your online reputation and lets you know if any negativity about your company does crop up.

The Inside Scoop

Keeping track of what’s going on inside your business is just as important as monitoring your online information when it comes to managing your reputation. Whether you’d like to monitor who is authorizing coupons or ensure that the office staff is answering the phone in the prescribed way, call recording can help monitor your staff’s interactions with customers. By recording and listening to all the calls that come into your office, you can make certain your clients are getting only the best possible customer service. Even easier, why not get those call recordings transferred into a text version for fast, simple review.
Prospect Genius has partnered up with the telecommunications company Bluestone for various projects in the past, and their newest product offering will be to convert audio recordings into text.  Initially developed for car dealerships to monitor their sales representatives, Bluestone’s product enables you to record phone conversations and then convert the recordings into text for your convenience. This innovative product will even highlight the keywords business owners are looking for, which can enable you to easily track the types of deals your sales reps are closing and the various promises that are made.
This call recording-to-text feature will be available from Bluestone in the second quarter of 2011. A valuable option for your business if you have staff that answers the phone and communicates with customers, this is a simple, straightforward way to control how your customers are treated. For additional information, contact Bluestone at 518-690-0391 or by e-mail at jeffrobinson@bluestonetel.com. There’s also more information available on their website, http://bluestonetel.com.

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