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You are here: Home / Archives for Blog

Important Update: Google’s New Appeals Process for Business Profiles Now in the U.S.

Last Updated: February 8, 2024

As the digital landscape continually evolves, so do the processes and policies governing our online business tools. A significant development has emerged regarding Google Business Profiles, a cornerstone for online business presence. Recently, Google has rolled out a new, stricter appeals process for suspended Google Business Profiles in the United States, a change that demands immediate attention and understanding from American business owners.

In our previous blog post, we discussed the introduction of this appeals process in the EU. Its implementation showcased a shift towards more stringent regulations and a narrower path to reinstatement. Now, this process is at the doorstep of American businesses, carrying implications that are both crucial and challenging.

Group of three overlooking laptop

The New U.S. Appeals Process: Key Changes

Previously, appealing a Google Business Profile suspension involved a simple form, where you’d confirm basic business details and justify the reinstatement. The feedback from Google on denied appeals was often vague, but you always had the option to re-appeal.

The new system, however, emphasizes clarity but allows less room for error. It informs businesses precisely which Google policy was violated. The catch? There’s only one chance to appeal, with a strict 60-minute deadline for submitting relevant business documents.

The Revised Appeals Process: Step-by-Step

  1. Email Notification: You’ll receive an email detailing the suspension reason and a link to Google’s quality guidelines. Be sure to review these quality guidelines in depth, and then edit your business profile to fix any violations.
  2. Evidence Gathering: Prepare documentation pertinent to your business. Most often, Google will request that you provide a copy of any business registration documents you may have, or any relevant licenses. If you do not have or cannot find your business registration, you may be able to substitute a utility bill, so long as this bill contains your business’s name and address. It is important that whatever documents you submit clearly showcase your business’s name and address, as Google needs these documents to verify that your business actually exists.
  3. Google Account Access: Log in to the account associated with the suspended Google Business Profile, and access the profile.
  4. 60-Minute Appeal Window: Once you’ve began filing your appeal, you will only have 60 minutes to complete it. This strict time limit means you cannot afford to be unprepared. If your appeal gets denied for lack of evidence, you will not have the opportunity to try again— so be sure to do it right the first time!
  5. Await Google’s Decision: After submission, a Google employee reviews your case, and you’ll be notified of the outcome via email.

Google search open on desktop computer

Key Points to Remember:

  • One Shot at Appeal: It is important that the content of your appeal is accurate, and that you fill the form out completely, as you only get one chance.
  • No Visible Timer: Google does not make their 60-minute timer visible on-screen, so please be sure to keep an eye on the clock as you file your appeal.
  • Multiple Documents: If you have multiple documents to submit to Google, that’s great! You will need to use a zip file. Make sure the documents within this folder are clearly labelled.

Why Professional Assistance is Essential

Understanding the intricacies of Google’s policies and articulating a compelling appeal requires expertise. The reduced opportunities for appeal mean that any mistake or oversight could lead to permanent suspension. It’s no longer just about submitting an appeal; it’s about submitting the right appeal. Professional assistance becomes not just beneficial but potentially business-saving.

Acting Wisely in the Face of Suspension

For business owners, learning of a suspension can be distressing. However, it’s crucial to respond thoughtfully. Rash decisions or hurried appeals can lead to irreversible consequences. Taking the time to review your situation, understand the specific reasons for suspension, and preparing a thorough, well-structured appeal is essential. This is where professional guidance can make a decisive difference— so, if your Google Business Profile gets suspended, please do not hesitate to give us a call. At Prospect Genius, we have a proven track record, reinstating suspended Google Business Profiles with a 95% success rate. We are eager to help you get your Google Business Profile back online.

Hands pointing to screen on laptop

Conclusion

The introduction of Google’s new appeals process in the United States marks a significant shift in how businesses must handle their online presence. With stakes higher than ever, the margin for error has dramatically narrowed. As experts in managing Google Business Profiles, Prospect Genius is here to help navigate these complex waters. By partnering with us, you can ensure that your small business’s Google Business Profile is being handled correctly and effectively, safeguarding your business’s online presence and future.

6 Ways to Geo-Target Your Website: Optimizing for Location-Specific Success

Last Updated: January 17, 2024

Geo-targeting is a vital strategy for small business owners looking to attract customers from specific geographic locations. It’s about enhancing your existing website to resonate with different areas, rather than creating multiple websites. Here’s how you can effectively implement geo-targeting on your site.

Optimize Your Existing Website

The first step in geo-targeting is utilizing your existing website. Tailor your site’s content to appeal to audiences in various locations, ensuring a cohesive brand identity.

Implement Changes in Phases

Approach geo-targeting methodically by implementing changes in phases. This allows you to analyze the results of each step and adjust your strategy accordingly.

Careful Keyword Selection

Selecting the right keywords is crucial. Focus on terms that are both commercially relevant and geographically specific to your target audience.

Avoid Over-Optimization

Be mindful of over-optimization. A natural and balanced approach to SEO is essential to avoid penalties from search engines.

Keep Your Expectations Realistic

When engaging in geo-targeting, it’s important to set realistic goals. Achieving a spot in the map pack for locations outside your business’s immediate city is nearly impossible. Your primary objective should be to attain the most-prominent rankings possible in the organic search results section for those areas. This approach is more feasible and can still drive significant traffic and business.

Implementing Geo-Targeting: The 6 Key Strategies

1. Service + Location Targeted Pages

Create pages that focus on a specific service in combination with a target location. This helps in appearing in relevant local searches.

2. Strategic Backlinking

Develop backlinks through directory listings with valid addresses in your target locations and local directories. This enhances local SEO.

3. Utilizing Google Ads

Deploy Google Ads targeting specific geographic regions to complement organic search efforts and increase visibility.

4. Localized Facebook Ads

Implement Facebook ads tailored to specific locations to increase local brand awareness and drive targeted traffic.

5. Advanced Internal Linking

Use an internal linking strategy to strengthen the SEO of your geo-targeted pages, enhancing their visibility in search results.

6. Establishing a Physical Presence

If feasible, establish a physical address in your target location to boost local SEO and add credibility.

Conclusion: Smart, Effective Geo-Targeting

Geo-targeting, when done smartly, can significantly boost your presence in specific geographic markets. By focusing on these six strategies and maintaining realistic expectations, your business can achieve enhanced visibility and growth in targeted areas.

Geo-Targeted Websites: An Outdated Tactic That Violates Google’s Guidelines

Last Updated: February 8, 2024

Understanding Google’s NAP Guidelines: One Business, One Website

As a small business owner, navigating the complex world of SEO and digital marketing can be challenging. A key element in this journey is understanding the importance of adhering to Google’s guidelines, particularly when it comes to your business’s Name, Address, and Phone number (NAP) consistency. Google emphasizes the importance of having one website, one name, one address, and one phone number for your business. This principle isn’t just a recommendation; it’s a cornerstone of how Google assesses and ranks local businesses in search results.

The Misguided Approach of Multiple Geo-Targeted Websites

Recently, some marketing services, like the one offered by Staylisted, have been promoting the idea of creating separate, geo-targeted websites for businesses aiming to focus on specific cities or regions. While this approach may seem like a savvy marketing strategy, it directly contradicts Google’s guidelines. The concept of having multiple websites for the same business can lead to several issues:

  • Perceived as Spam by Google: When a business has more than one website, it risks being flagged as spam by Google’s algorithms. This can harm your overall online presence and search engine rankings.
  • Diluted Efforts: Managing multiple websites divides your attention and resources. Instead of strengthening a single online presence, you’re spreading your efforts thin, which often leads to neither website performing optimally.
  • Confusion for Customers: Multiple websites can confuse your potential customers, leading to a lack of trust and difficulty in finding accurate information about your business.

A Once Effective Strategy, Now Obsolete

It’s crucial to acknowledge that the strategy of creating multiple websites for different geographical targets was once effective, about 15 years ago. However, as search engine algorithms have evolved, this practice has become outdated and counterproductive.

Embracing Ethical and Effective SEO Practices

As a digital marketing expert, it’s disheartening to see companies like Staylisted promoting outdated and potentially harmful strategies to small businesses. It’s essential for you, as a business owner, to stay informed and cautious about the marketing practices you adopt.

Moving Forward: Best Practices for Local SEO

Instead of splitting your digital presence, focus on these key strategies:

  • Optimize Your Single Website: Make your one website robust, user-friendly, and optimized for local SEO. Include local keywords, create location-specific content, and ensure your NAP details are consistent across all online platforms.
    • Relevant services: CoreSite, Content Writing, CleanSlate, Directory Dominator
  • Google Business Profile: Utilize your Google Business Profile to its fullest potential. This free tool allows you to manage your online presence across Google, including Search and Maps.
    • Relevant services: Google Business Profile Optimization
  • Quality Content and User Experience: Invest in creating high-quality content and a seamless user experience. This approach not only adheres to Google’s guidelines but also genuinely serves your potential customers.
    • Relevant services: CoreSite, Content Writing

Conclusion: Protect Your Business’s Online Integrity

While the temptation to follow every new marketing trend is understandable, it’s crucial to weigh these decisions against Google’s guidelines and the potential impact on your business. Blatantly violating Google’s guidelines, the way Staylisted is encouraging, seldom leads to positive outcomes and carries with it significant risk of substantial and long-lasting harm. Stick to playing within Google’s rules and your business will thrive in the long term.

Understanding the Impact of Frequent Searches on Your Business’s Google Rankings

Last Updated: February 8, 2024

Hello to all our valued clients at Prospect Genius! Today, we’re diving into an important aspect of digital marketing that is often overlooked: the impact of frequently Googling your own business. Whether you’re running an appliance repair service, a plumbing business, or a landscaping company, understanding this can be crucial for your online presence.

Over-the-shoulder shot of a man using Google on his laptop

The Intricacies of Google’s Search Algorithm: How Repetitive Searches Can Mislead

Google’s search algorithm is a complex beast, continually evolving to deliver the most relevant search results to its users. One key aspect of this algorithm is personalization. When you regularly search for your business, Google tailors these results based on your search history and location, presenting a skewed view of where your business actually ranks for others.

If you’re constantly searching for your business, you’re not getting an accurate picture of your actual search engine ranking. This is primarily because Google personalizes search results based on past search behavior, location, and other personal data. When you frequently search for your own business, Google’s algorithm interprets this as a strong interest in that particular query and adjusts the results accordingly. This means that your business might appear higher in the search results for you, but not for a potential customer or client searching under different conditions.

This skewed perspective can lead to misguided SEO strategies. For instance, you might become complacent, thinking your SEO efforts are more effective than they truly are, or you might overestimate the visibility of your competitors. Additionally, this self-searching can also influence Google’s understanding of your location relative to your business, potentially affecting local SEO dynamics. Essentially, frequent searches create a feedback loop that distorts the reality of your online presence, making it challenging to accurately assess and strategize for your actual search engine ranking.

Rather than obsessing over your Google rank through repetitive searches, your energy is better spent on enhancing the user experience of your website. A well-designed, user-friendly website is more likely to convert visitors into paying customers. Ensure your site is easy to navigate, loads quickly, and provides all the necessary information about your services. Remember, a positive user experience is a key factor in Google’s ranking algorithm.

Invest time in creating content that speaks to your audience. A blog that answers common questions, showcases your expertise, or shares customer success stories can be incredibly powerful. Not only does this add value for your visitors, but it also signals to Google that your site is a relevant, authoritative source in your industry.

Group of four high-fiving over table

Introducing AdTrax by Prospect Genius: Your Partner in Digital Success

To accurately monitor your website’s performance without the pitfalls of personal bias, you might consider using a third party tool that can track how your website tends to rank for specific search queries. Prospect Genius is proud to offer AdTrax, a tool that offers unbiased, automated monitoring of your website’s rankings. AdTrax gives you a clear, accurate picture of your online presence, helping you make informed decisions about your SEO and marketing strategies. We understand the challenges small businesses face in navigating the digital world, and we strive to create products that support your business’s growth and success.

Frequent searches of your own business can distort your view of your website’s actual performance on Google. Focus on providing a great user experience and consider using tools like AdTrax to get accurate insights. If you have any questions or need assistance, don’t hesitate to reach out to us at Prospect Genius. We’re here to help you make the most of your online presence!

Embracing AI for Your Small Business: A Practical Guide

Last Updated: February 8, 2024

In today’s fast-paced business world, staying ahead often means embracing the latest technologies. One such innovation transforming the landscape is the use of AI assistants, particularly Large Language Models (LLMs). Some popular tools you may have heard of that use LLM technology include ChatGPT and Google Bard. For small business owners, AI tools can be a game-changer, offering efficient ways to handle various tasks. Let’s dive into how AI can streamline your operations, even if you’re new to the world of artificial intelligence.

A man at a desk dictating instructions to an assistant. In the background, there is a large illustration of a browser window displaying an AI ChatBot

    1. Drafting and Editing Emails: An AI assistant can significantly speed up your email correspondence. Whether it’s drafting initial emails or editing responses, AI can help compose clear, concise, and professional messages. This tool can save you precious time, especially when dealing with high volumes of daily emails.
    2. Social Media Management: Creating engaging content for social media can be time-consuming. An AI tool can assist in drafting posts, from promotional messages to general updates, ensuring your social media presence is consistent and engaging. Additionally, AI can help craft thoughtful responses to comments or reviews, maintaining your brand’s voice and customer service standards.
    3. Product Descriptions for Ecommerce: For ecommerce businesses, compelling product descriptions are crucial. AI can help generate unique, detailed descriptions for your products, tailored to highlight key features and appeal to your target audience. This not only saves time but can also enhance the quality of your online listings.
    4. Organizing Data: Small business owners often deal with vast amounts of data, from customer details to sales figures. AI tools are adept at organizing and making sense of this data, providing insights that can help in decision-making and strategy development.
    5. Summarizing Long Texts: Need to understand a lengthy report or document quickly? AI assistants can summarize long texts, distilling key points and conclusions. This feature is particularly useful for staying on top of industry reports, research, or lengthy email threads.
    6. Powering AI Chatbots for Customer Service: AI chatbots can revolutionize how you handle customer service. These chatbots are available 24/7, providing instant responses to customer inquiries, which can significantly enhance customer experience. At Prospect Genius, we offer customized AI chatbot solutions tailored to small businesses, ensuring your customers always have access to timely and helpful support. If you’re interesting in adding one of these bots to your small business’s website, give us a call!

A Word of Caution: While AI assistants like ChatGPT are powerful tools, it’s essential to use them wisely. Always remember that the information provided by AI is not infallible and should not be taken as objective fact. Additionally, never share sensitive personal information with AI tools to ensure your data’s security and privacy.

Illustration of people holding up an ascending line graph

Final Thoughts: Balancing AI and Human Insight in Business

AI assistants can be incredibly beneficial for small business owners, offering time-saving solutions across various aspects of business operations. Whether it’s handling emails, managing social media, or enhancing customer service through AI chatbots, the potential of AI to boost efficiency is immense. As you explore these AI-driven opportunities, remember to use them as a complement to your business acumen, always keeping a critical eye on the information they provide. Remember, in the world of AI, the possibilities are vast, but a human touch remains irreplaceable.

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