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Top 10 Things That Really Matter for Local SEO (And 3 That Don’t)

Last Updated: July 23, 2025

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If you’re running a business you don’t have time to waste chasing every shiny SEO trick or listening to smooth-talking salespeople promising “AI magic” overnight. The truth is, local SEO boils down to a handful of proven moves that actually bring customers through the door.

This post cuts through the fluff and gets real about what actually matters in 2025, especially with AI and voice search shaking things up. We’ll tell you what to focus on, what you can skip, and how to grab some quick wins even if you’re juggling a dozen jobs and no extra hours in the day.

Top 10 Local SEO Factors Ranked by Impact (with AI Optimization Insights)

1. Google Business Profile (GBP) Optimization (Including Proper Business Categories)
This is your digital storefront. If your GBP isn’t dialed in, you’re basically invisible. Fill it out fully, pick the right business categories, add some photos, and update it now and then. No fancy tricks, just the basics done right. AI assistants love pulling info from here, so if you want your business to pop up when someone says, “Hey Siri, find a plumber nearby,” this is your bread and butter.

A word of caution though: Don’t get aggressive here. Do not stuff keywords where they don’t belong and do not make multiple listings unless you actually have multiple places where customers can walk in to see you. These tactics are terrific ways to get your listing suspended.

Quick win: Spend 20 minutes today to claim or update your profile. It pays off.

No Time? Not to worry, we can help you with this through our GBP Optimization service.

2. Consistent Name, Address, and Phone Number (NAP) Across the Web
If Google finds different addresses or phone numbers all over the place, it gets confused and so do your customers. Make sure your business info matches exactly everywhere. That means your website, Google, Facebook, and all directories need to display the exact same spelling of your name and address and all use the same phone number. Stop messing around with sketchy citation sites and link-farming schemes, they won’t save you.

Quick win: Take 10 minutes to do this advanced search: “YOUR COMPANY NAME -5555 CITY STATE” Of course, swap in your actual company name, city, and state. The “-5555” is the last 4 digits of the one phone number that should be out there for your business. The minus in front of it tells Google to show you only places where your company name appears without your correct phone number. Now you have a list of citations to start fixing.

3. Online Reviews and Reputation Management
Reviews aren’t just for bragging rights, they’re your credibility on the line. Get good reviews, respond to them, and keep customers coming back. It’s not rocket science but it takes hustle. AI-powered assistants also scan reviews before recommending you. It’s very important, especially for AI optimization, that you get keywords into your reviews and review replies. You really want your customers to mention the services performed and the city & state where the work was done. You can also make sure to include these things in your replies.

Quick win: Spend 5 minutes replying to your customer reviews on Google Maps. Make sure you include the service performed, city & state, in each one. Remember to be polite, appreciative, and friendly, even if the review was not 5-stars.

4. Distance From Searcher
Google lists local businesses who are nearest to the searcher first, no surprise here. This one’s mostly out of your hands but knowing it means you can’t just rely on SEO alone. Get out in your community, hand out cards, and build local connections. And heads up, if some smooth talker tries to sell you a “magic bean” that cancels out distance? They’re full of nonsense. Don’t waste your time or money.

Quick win: Start working on adding content to your site that combines your city & state with your services, just like in #6 below. That one task addresses both of these issues. The more you do, the more you extend your reach.

5. Backlinks from Local and Authoritative Sources
A backlink is just a link to your site that lives on someone else’s site. Think of them as online word-of-mouth. Links from trusted local sites or industry groups make Google trust you more. Forget buying cheap links and using paid link-farms, they’ll get you nowhere fast and may end up getting you a penalty.

Quick win: In about 15 minutes, you can first, do a search for your phone number in quotes: “555-555-5555” See what comes up. Then, if you don’t see Yelp, Apple Maps, Bing, etc. then pick one directory and make a new listing. Be sure to include your website so you get that coveted backlink.

No Time? Directory listings are time-consuming, which is why most people outsource them. Our Directory Dominator service is here if you ever need it.

6. Localized Website Content (Including Voice Search Optimization)
Write like you’re talking to your neighbors. Include your city and neighborhood names naturally, and answer the common questions customers ask, especially ones they might speak aloud to their phone. Voice search is booming, so ditch the robot talk. You can also add pages to your site for every combination of service and city. For example, separate pages for “house rewiring in Dallas TX” and “house rewiring in Fort Worth TX” can help you to stretch your reach as far as possible.

Quick win: Spend 10 minutes (preferably each day) writing a super simple blog post. All you need is a “before” picture, an “after” picture, and 2 sentences. Just write what you did and where and post the pictures. This way, you start building a lot of pages with localized content. If you write more, you’ll get more power from your efforts, but just doing something, is helpful.

7. Website Performance (Mobile-Friendliness and Page Load Speed)
If your site loads like molasses on a cold day, people bounce and Google notices. Most searches happen on phones, so make sure your site looks good and works fast on mobile. Just keep in mind that this is basically a bar you have to get over, but there’s no bonus points for how far you surpass it. You just need to make sure your load times are good enough to pass muster. There’s no bonus prize for the fastest-loading site.

Quick win: Find the largest images on your site (by file size, not by resolution.) Use an online converter tool to convert that image into Google’s preferred .webp format. Bonus points if you can manage to get the file size under 100 KB without making it look low-res/grainy.

8. Behavioral Signals (User Engagement)
Google and AI keep track of how people interact with your listing, clicks, calls, time on site. The more positive action, the better your chances. Make sure your menus are clearly displayed and sensibly laid out. Don’t make users go 4 layers into an expanding menu to find what they need, and don’t make them hunt for your contact information.

Quick win: Spend 5 minutes looking at your site’s navigation. If you have items that are buried more than one layer deep, it’s too much. Try to flatten it. You don’t want users to have to expand out multiple items to find what they need. Your best and most-competitive services should be very easy to find. Same goes for your contact information…do not bury it because people will give up and move on to your competitor.

9. Social Media Engagement
This isn’t a direct ranking factor but it’s a good way to build brand awareness and reach younger customers. Don’t get distracted by complicated platforms, pick one or two and keep it simple. Better to be good at one or two than bad at 5.

Quick win: Remember those blog posts you started doing in #6 above? Use those to create posts on social media. It’ll cost you another 2-3 minutes, but now you get fresh content going out to your favorite social media channel which can be very helpful.

10. Structured Data Markup (Schema.org)
If you’ve got the time (or someone to help,) adding structured data helps search engines understand your business better and show richer info in results. It’s technical but useful. At least get proper markup on your address and phone number. These are critical data points so you want to be sure that search engines and AI’s can find and understand these bits of info.

Quick win: Here’s a template for some JSON markup you can put on your site. Just put this into the header section and swap out the values to match your business data. This should be a very, very basic task for a “web guy” or your tech-savvy teenager. Here’s the template.

Honorable Mentions

  • Age of Domain
    Older domains sometimes carry more trust but have minimal direct impact compared to other factors. If you’ve got a domain you’ve been using for a long time, make sure you keep control of it. If you have to start over with a new domain, it’s going to be painful. If you don’t have the user name and password for the site where the domain was registered, you need to figure out who does and what sort of safeguards you have (or can put) in place.

  • Citation Quantity
    Fewer, consistent, and accurate citations in reputable directories matter more than lots of inconsistent listings. Putting a link in a plumbing directory to your car detailing business is not going to help much. In fact, it might hurt you. Focus your limited time on the big, important directories first.

  • Geo-Targeted Advertising
    Paid local ads can boost visibility but don’t affect organic rankings directly. This can be a place you can get quick wins, but it’s not directly related to your local SEO and AI optimization efforts.

3 Things People Think Matter, But Don’t (Or Don’t Anymore)

  1. Keyword Stuffing in Your Business Name
    Adding keywords like “Best Plumber” to your business name might seem like a shortcut but Google sees this as spammy and can penalize you. Stick with your real business name to stay natural and trustworthy.

  2. Quantity Over Quality in Citations
    Citations are just mentions of your business information on other people’s websites. Having dozens of business listings isn’t useful if the info isn’t consistent or if the sites aren’t reputable. Focus on a smaller number of accurate, high-quality citations.

  3. Exact Match Domain Names (EMDs)
    Having a website address that exactly matches a keyword used to help rankings a lot. Now Google cares more about useful content and a good user experience than about your domain name so focus on strengthening your brand, rather than keyword stuffing your domain.

Real Talk: The Other Stuff Nobody Tells You

Running a local business is tough. Slow-paying clients, flaky vendors, and tight cash flow can mess with your marketing plans. If you can’t pay for fancy tools or agencies right now, don’t sweat it. Nail the basics first, the ones above. They don’t require a big budget, just some grit and consistency.

Also, watch out for silver-tongued sales reps promising quick “AI optimization” or “voice search hacks.” There’s no magic button. Local search and AI are BOTH all about the fundamentals done right.

Final Thoughts

Local SEO doesn’t have to be rocket science or a full-time job. Focus on these proven steps, keep it real, and don’t get distracted by the noise. Whether you’re juggling 12-hour days or flying solo, small efforts in the right places bring big results over time. Ready to get your local SEO working for you? Start with your Google Business Profile today and take it from there.

 

Local SEO FAQs


Google Business Profile (GBP) optimization involves fully completing your business profile, selecting appropriate business categories, adding photos, and keeping the information updated. This enhances visibility in local search results and voice search queries.


Consistent NAP information across all online platforms ensures that search engines can accurately associate your business with its location, improving local search rankings and user trust.


Online reviews serve as social proof and influence both user decisions and search engine rankings. Encouraging customers to leave reviews and responding to them appropriately can enhance your business’s credibility and visibility.


Proximity to the searcher is a significant factor in local search rankings. Businesses closer to the searcher’s location are more likely to appear in local search results.


A mobile-friendly website ensures a positive user experience on smartphones and tablets, which is essential as mobile searches for local businesses continue to rise.


Avoid practices such as keyword stuffing, purchasing backlinks, and using fake addresses or multiple listings for the same business, as these can lead to penalties and reduced visibility.

Google Review Rescue

Last Updated: December 18, 2025


Lost Your Google Reviews?

We’re really good at getting them back!

Rescue My Reviews!

Missing Google reviews?

You’ve just checked your Google Business Profile (GBP) and noticed something alarming: your hard-earned customer reviews have vanished. Don’t panic! Our Google Review Rescue service is here to help you. In nearly every case, we’re able to get those hard-earned reviews back for you. 

A woman staring at her laptop, confused

Most importantly, do not delete your Google Business Profile. If you do, your reviews are gone forever. So, resist the urge to click that delete button and call us instead.

Even if you’ve already used up your two attempts to recover your reviews, we can often still get them back. We’ve been navigating Google’s system for over a decade and have proven strategies to maximize your chances of success.

Rescue My Reviews!

What We Do to Recover Your Reviews

We’ve spent nearly 20 years mastering Google’s review policies and reinstatement processes. Our Google Review Rescue service is a targeted solution to get your lost reviews back online. Here’s how we do it:
  • Diagnose the Issue: We dig into your GBP to identify why your reviews were removed: system bug, a policy violation, or a misclassification.
  • Strategic Appeals: We craft precise, policy-compliant appeals to Google using all the required ID numbers and techno-babble to argue for review reinstatement.
  • Expert Navigation: We know the right forms and channels to use at each stage. This includes knowing how to access a rare third appeal if your first two attempts fail.
  • Protect Your Profile: We ensure your GBP complies with Google’s guidelines to prevent future review losses.
Most of the time we’re able to get the reviews back. Typically it’s fairly quick and painless, but occasionally we have to work the case for months. The key is that we never give up, which is a big part of why we nearly always end up successful in the end.

Rescue My Reviews!

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Why Choose Prospect Genius for Review Recovery?

Google’s review reinstatement process is a labyrinth, and going it alone risks permanent loss of your reviews. Here’s why our Google Review Rescue service stands out:
  • Proven Expertise: With nearly 20 years of experience, we’ve successfully recovered countless reviews for small businesses.
  • Maximize Your Chances: We optimize your appeals to make the most of Google’s limited reinstatement opportunities.
  • Save Your Reputation: In most cases, we restore your reviews, preserving the trust you’ve built with customers.
  • Hands-On Support: Our team guides you through every step, from gathering documentation to ensuring your profile stays compliant.
Don’t risk losing your reviews forever. Contact us today to start the recovery process and get your Google Business Profile back to its full glory!

Rescue My Reviews!

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Don’t Wait. Rescue Your Reviews Now!

Every moment without your reviews is a missed opportunity to attract customers. Our Google Review Rescue service is your best shot at getting those reviews back before it’s too late. Sign up online or call us to get started. 

Let’s restore your business’s reputation together!

Rescue My Reviews!

Google Review Rescue FAQs

The Google Review Rescue service by Prospect Genius helps business owners recover lost or missing reviews on their Google Business Profile. With nearly 20 years of experience, they specialize in diagnosing the cause of review loss and navigating Google’s reinstatement processes.
Google reviews may disappear for several reasons, including system bugs, policy violations, or misclassifications. Prospect Genius investigates the specific reason so they can use an effective and appropriate appeal strategy.
If Google denied your review reinstatement request, you still have options. Prospect Genius specializes in recovering lost Google reviews—even in cases where official appeals have already been rejected. With nearly 20 years of experience and a proven track record, our team knows how to navigate the nuanced, often frustrating Google support system. We’ll identify the cause of the issue, craft the right appeal, and work through the correct channels to give your reviews the best chance of being restored.
They diagnose the issue (e.g. bug, policy violation, misclassification), craft policy‑compliant appeals using the right channels, use proper documentation, and ensure your Google Business Profile is compliant with Google’s guidelines going forward to reduce risk of future losses.
The time required varies: many review recoveries happen relatively quickly, but more complicated cases can take months. Prospect Genius commits to working diligently until the issue is resolved.
In most cases, yes — as many reviews as possible are restored when reviews are successfully recovered. However, some reviews may be permanently lost depending on the cause (for example, if the profile was deleted or if Google’s policies disallow reinstatement in certain circumstances).

Google’s AI Overviews Nuking Your Traffic? Here’s What You Need To Do In 2026.

Last Updated: January 5, 2026

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If you’ve been noticing fewer website visits lately, it’s not just you. Last year Google continued to expand its roll-out of AI Overviews (AIOs), and it has been impacting search traffic in a big way. These AI-generated summaries that appear at the top of more and more searches are certainly convenient for users, but it’s starving websites of the clicks they depend on.

This patterns might sound a bit familiar, because it’s just like the Local Service Ads (aka Google Guaranteed) that they rolled 10 years ago. We watched in horror as many of our clients saw 50% of their organic traffic vanish thanks to that pay-to-play program. They pushed organic results further down the page, and businesses had to pivot fast. AIOs are doing something similar, but this time it’s likely going to be more severe.

But here’s the thing: big shifts like this are both a threat and an opportunity. If you’re smart about it, your business can actually benefit from AIOs by becoming the go-to source these summaries pull from. It’s all about getting cited, showing authority, and being clear, helpful, and trustworthy online.

The Reality Check: AIOs Are Taking Over, and Taking Clicks with Them

Here’s what the data says as of early 2026:

  • 58.5% of U.S. Google searches now end without a click (according to SparkToro), and AI Overviews will likely push that even higher this year.
  • Organic click-through rates have dropped 60% (according to Seer) since mid-2024 on AIO-heavy searches.
  • But there’s a silver lining: According to Seer, being cited in the AIO is correlated with a 35-91% higher click-thru rates. When users do engage, those clicks tend to be higher quality.

So yes, you may be losing some top-of-funnel traffic, like people searching “how to patch drywall.” But if your business gets cited as the expert source, users who do click are more likely to trust you and take action. That’s a big double win. You’re likely losing out on the lower-value time-wasters, but gaining the high-value contacts that drive sales.

E-E-A-T: Your Secret Weapon as a Local Expert

If you’ve read our past articles, you know how important EEAT is: Experience, Expertise, Authoritativeness, and Trustworthiness. EEAT is to AI Optimization what keywords were to SEO.

Here’s how to show Google (and customers) you’ve got it:

  • Experience: Share real stories. “As a plumber in Tampa for 18 years, I’ve seen every kind of pipe burst imaginable.”
  • Expertise: Add bios to your site with certifications, licenses, awards, and specialties.
  • Authoritativeness: Get featured on other local sites, earn positive reviews, and publish content people actually find helpful.
  • Trustworthiness: Use clear contact info, show before/after photos from real jobs, and include testimonials.

Pro tip: A photo of a job site is worth a thousand stock photos.

Write for Questions and Answer Them Right Away

AIOs love content that directly answers user questions. That means your blog shouldn’t just be a wall of text, it should be a helpful resource structured around real questions.

Try this format:

  1. Start with a direct 1-2 sentence answer.
  2. Then go deeper with more detail.
  3. Use clear headings, bullets, and visuals.

Example topics that work great:

  • “How Much Does a Bathroom Remodel Cost in Charlotte in 2026?”
  • “Is It Better to Repair or Replace an Old Furnace?”
  • “What’s the Best Type of Roof for Rainy Climates?”

Free tools like AnswerThePublic or Google’s “People Also Ask” can help you find these kinds of questions fast.

Of course, we can also help you with this task. Our AI Quickstart includes an FAQ page that comes with all the proper structure and markup.

Use Structured Data (Don’t Worry, It’s Easier Than It Sounds)

Before you let your eyes glaze over, just know that this portion is very easily outsourced to a digital marketer. In fact, we help people with this all the time. Many people slap together the basic info they want and then turn it over to us to just clean it up and add the techy, back-end stuff. For those of us who speak geek, it’s quick and painless. That translates into inexpensive to outsource for you.

If that describes your perspective on this topic, head over to our AI Quickstart page and start there.

But if you’re feeling brave, here’s the gist:

Structured data (also called schema markup) helps AI understand your content. And more importantly, it can increase your chances of being the cited source in the AI Overview.

Just head over to Schema.org and learn about how to do these types of markup:

  • FAQ schema on pages that answer common questions.
  • HowTo schema for walkthroughs (like “how to unclog a sink”).
  • LocalBusiness schema for your business data.

Bottom line: Schema makes your content AI-readable, and that means more chances of getting cited.

Double Down on Your Google Business Profile (GBP)

Don’t overlook your Google Business Profile. AIOs are increasingly pulling from local data, and your GBP is a key signal.

Make sure you:

  • Add your services, pricing, Q&A, and photos.
  • Keep your Name, Address, and Phone (NAP) consistent everywhere (exact, to the letter.)
  • Encourage customers to leave reviews, especially detailed ones.

Think of your GBP as your digital storefront. If it’s complete and active, you’re sending the right signals to both people and AI.

This is another place where you can very easily and inexpensively outsource to a pro. Our GBP Optimization service exists for exactly this reason.

Use Original Visuals and Unique Local Insights

AIOs favor content that looks and feels real. That means:

  • Job site photos
  • Before/after shots
  • Local data or stats (“We’ve installed 500 water heaters in Austin since 2015”)
  • Visual breakdowns using Canva or similar tools

These are the kind of things that make your site stand out from generic competitors, and give AIOs something solid to cite.

Rethink What Success Looks Like in 2026

Yes, traditional traffic may dip. But that doesn’t mean you’re not winning.

New things to track:

  • Are you seeing more branded searches? (People Googling your name?)
  • Is your direct traffic going up?
  • Are more people calling from your GBP?
  • Are you getting cited in AIOs?

The goal isn’t just clicks. It’s trust, visibility, and leads, and AIOs can still drive all three when you play it right.

Final Thoughts: Adapt or Be Invisible

Like every big Google update, this one is a shake-up. But it’s not the end… it’s a turning point.

Yes, you may need to lean a little more into paid ads. Yes, you’ll need to tighten up your content and stay sharp about your local authority. But those who rise to the top will stay at the top.

This is your moment to stand out as the go-to expert in your area. Not just for people, but for the AI that’s now shaping what people see first.

Ready to get cited?

Let’s make 2026 the year your business doesn’t just survive, it leads.

Need some assistance, or just prefer to outsource this stuff? We’ve been working with contractors and service pros for years, and we’re already optimizing content for AI Overviews. Reach out anytime.

 

 

AI Overviews & Website Traffic FAQs for 2026


Your website traffic may have dropped because Google’s AI Overviews now answer more user queries directly on the search results page, which increases no‑click searches and reduces organic click‑through rates, especially for informational searches.


By becoming a cited source in Google’s AI Overviews, a business can see higher quality clicks because users trust and engage more with expert sources featured in the AI summaries.


EEAT (Experience, Expertise, Authoritativeness, Trustworthiness) signals to Google that your content is authoritative and trustworthy, which improves the chances your content gets cited in AI Overviews.


Content that answers real questions with short direct answers followed by detailed explanations, organized with headings, bullets, and visuals, helps Google’s AI parse and cite your content.


Structured data such as FAQ schema, HowTo schema, and LocalBusiness schema helps AI better understand your content signals and increases the likelihood your content is used in Google’s AI Overviews.


Complete and optimize your Google Business Profile with services, pricing, photos, reviews, and consistent business info, and use original local visuals to strengthen local authority for AI Overviews.

ScamWatch: Review Extortion Scams Are On the Rise

Last Updated: December 19, 2025

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There’s a troubling new scam making the rounds, and it’s picking up steam fast. Fake 1-star Google reviews are being posted on small business listings, followed by extortion-style emails demanding payment to take them down. Unfortunately, two of our clients (BNP consulting & Lock Works) have already been hit by it.

For small and local businesses that depend on online reviews to build trust and bring in new customers, this kind of scam is more than just annoying, it’s a real threat to your reputation and your bottom line.

So let’s talk about what this scam looks like, how to tell if you’re being targeted, what to do if it happens to you, and how to tell the difference between real help and bad actors just looking to make a quick buck.

What Is a Review Extortion Scam?

Here’s how it usually works:

Someone leaves a 1-star Google review on your business profile. You can’t find any record of this person being a real customer. Then, you get an email or message saying something like:

“If you pay us $500, we’ll take down the 25 one-star reviews we just posted on your GBP.”

It’s straight-up blackmail. And unfortunately, it’s effective, especially when a small business is desperate to protect their hard-earned reputation.

How to Spot a Fake or Scam Review

Some of these review scams are more obvious than others, but here are a few key things to watch for when you’re trying to figure out whether a review is legitimate:

  • Phone numbers in the review: If the review text or profile image includes a phone number, that’s a major red flag. Never call the number, this is just another way to lure you into direct contact.
  • Check the reviewer’s history: If the profile has no other reviews or only one or two, that’s a sign it may be fake. Real reviewers usually have a history of rating other businesses.
  • Look at the name and photo: Does the name sound made up? Is the profile image missing or clearly fake? Generic usernames like “John Doe” are often used by scammers.
  • Cross-check your own records: Look in your CRM, booking system, or customer database. If the reviewer never showed up in your workflow, they probably never interacted with your business.
  • Trust your instincts: If something feels off, it probably is. Scam reviews often use vague or generic language and may follow a similar structure or tone across multiple reviews.

Why Are Small and Local Businesses Being Targeted?

Scammers go after small businesses because they know your reputation matters, and they know you already have more on your plate than hours in the day.

Local businesses often rely heavily on Google reviews to attract new customers. Whether you run a restaurant, a local shop, or offer professional services, those gold stars are often the first thing people see when they search for what you offer.

Just one 1-star review can hurt your ranking or cause customers to look elsewhere. Scammers are counting on that fear and hoping you’ll pay just to make the problem go away.

Google’s Official Guidance: What You Should Do

Because this has become such a common problem, Google now has an official support article that outlines what to do in the case of review extortion: How to report and remove review extortion scams.

Here’s a summary of the steps:

  1. Don’t engage with the scammer
    Never respond directly. It only encourages them.
  2. Flag the review as inappropriate
    In your Google Business Profile, report the review by selecting “Off-topic” or “Spam.”
  3. Use the Business Profile Help
    Head to your Google Business dashboard and get in touch with their support team. You can request a callback or chat with a representative to escalate the issue.
  4. Keep a record
    Take screenshots of the review, any messages you’ve received, and note the dates. This can be helpful if the issue escalates or if additional reviews appear.
  5. Encourage real reviews
    One of the best ways to fight back is to flood your profile with authentic 5-star reviews from real customers.

Constantly working to get those 5-star reviews is your best defensive strategy. It helps you in tons of other ways by driving better rankings and conversions, but it also makes you a harder target. Overcoming 200 5-stars is much harder than burying someone who has only 20.

But What If You Need Help Navigating It?

Yes, you can tackle this mess yourself. Google has a process, and if you’ve got the time and patience to follow it step by step, you can get through it.

Most of the time, our clients see this as high-stakes and time-consuming enough to hand off to a pro. Every day your listing is down or your rating is trashed can cost you real money so this isn’t something most people are willing to play with.

Put it this way: If you had a compound fracture (bone sticking out, blood everywhere) you wouldn’t try to fix it yourself. You’d head straight to the hospital. Same goes here. When your business’s reputation is bleeding out, you want someone who knows how to stop the damage fast and get things back to normal.

Unlike the scammers, we’re not the arsonist pretending to be the firefighter. We’re just here to help clean up the mess. Our Star Saver service was built for situations like this, and it’s been a quick solution to a sticky problem for a lot of clients.

Final Thoughts

Review extortion scams are an unfortunate reality of doing business online today. But you’re not powerless.

With Google now officially acknowledging the problem, it’s more important than ever to stay informed and act quickly when suspicious activity shows up on your listing. Whether you handle it yourself or work with a trusted partner, the most important thing is to protect your reputation without giving in to threats.

Need a hand? We’re here for you, because you shouldn’t have to fight scammers, or Google’s policies, alone.

 

 

 

Review Extortion Scam FAQs


A review extortion scam happens when fake 1‑star reviews are posted on your Google Business Profile and you receive a demand to pay money to have those reviews removed, which is essentially blackmail targeting your reputation.


To spot a fake or scam review, look for phone numbers in the review text, a lack of reviewer history, generic or fake profile images, and check your own customer records. Scam reviews usually have vague or similar wording across multiple accounts.


Scammers target small and local businesses because their online reputation heavily influences customer decisions and search rankings, making these businesses more likely to fear negative reviews and consider paying to remove them.


Do not engage with the scammer. Instead, flag the review as inappropriate on your Google Business Profile, contact Google Business support for help, and save screenshots and details of all correspondence.


Encouraging authentic 5‑star reviews from genuine customers strengthens your overall rating, making your business a harder target for scammers using fake negative reviews.


Yes, you can work with reputation management professionals who specialize in navigating review removal and Google Business Profile issues to quickly stop damage and restore your ratings.

2025 Changed the Game. If You’re Feeling A Little Behind, This Checklist Will Get You Caught Up Fast

Last Updated: December 8, 2025

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2025 was one for the books. Especially for small business owners, things shifted fast and it caught a lot of folks off guard. AI got smarter, customers got pickier, and the way people find (and choose) you changed practically overnight.

Before you shut the shop for the holidays, here’s the no-BS checklist of what actually mattered in 2025… and what you need to fix right now if you want 2026 to be your best year yet.

AI Chatbots Are Stealing Searches, and You’re Probably Not in Them Yet

People aren’t just Googling “plumber near me” anymore. They’re opening ChatGPT, Grok, or Perplexity and asking:

“Who’s a reliable, fairly priced plumber in Tulsa that shows up on time?”

Why? Because when you ask Google, you get a list. Then you have to click around, read reviews, and figure out who’s both affordable and will do the job right.

When you ask ChatGPT the same question, it reads the reviews for you, compares the info, and gives you a direct answer, in seconds. It saves time and skips the guesswork. That’s why so many people are skipping Google and heading straight to AI tools.

But, it’s not all sunshine and rainbows. Since the bot gives so few names, space is ultra-limited. No ten blue links. No map pack. Just an answer. That leaves just one, or maybe a few spots for you to show up… so the competition is now fierce, and the losers are all but invisible.

By late 2025, AI chatbot usage grew 84% year-over-year. While these tools still handle under 5% of all local discovery, that number is rising very, very fast. Importantly, the quality of those leads is super high so these are the leads that you’re most likely to book. Since they pull from your reviews, listings, and website content to decide who gets recommended, all your SEO efforts are now even more important.

Checklist:

  • Pull up ChatGPT, Grok, and Perplexity and ask them who they recommend in your city. Today.
  • If you’re not showing up, your AI optimization (the new SEO) needs work.

If you’re ready to solve this problem, you don’t have to figure it out on your own… we’re here to help. We have multiple options and we’re happy to discuss them all.

AI Search Exploded: Google Overviews, Bing Copilot, and More

Google’s AI Overviews showed up in around 45% of U.S. search results by mid-2025. Microsoft’s Copilot gave Bing its first real momentum in years. These AI layers now decide which businesses show up, based on structured data, quality content, and strong reviews.

Checklist:

  • Have you claimed and optimized your Google Business Profile with services and photos?
  • Are you using schema markup so AI tools understand your business at a glance?
    • If that sounds like Greek, we can handle this for you. Just give us a call or shoot over an email.

Voice Search Is Here, And It Loves Long-Tail Questions

An estimated 52% of all local searches in 2025 were voice-driven. That’s someone talking to Siri, Alexa, ChatGPT, Grok, etc. like they’re talking to a buddy:

“Who fixes water heaters in Broken Arrow on weekends?”
“Find me an emergency electrician open right now.”

These are long, conversational questions (long-tail), and AI tools favor websites that answer them clearly.

Checklist:

  • Are you publishing at least one blog post or new service page per month that answers a real customer question?
    • We get that this is a pain, but we can help you. Many, many businesses like yours outsource this to us with our Social Stream service.
  • Do your pages use spoken-language headings and FAQs like “How much does it cost to replace an HVAC system in 2025?”

Blogging is no longer fluff. It’s how you get found in voice and AI search.

Local Reviews Are the #1 Trust Signal for Humans AND Machines

AI tools pull recent, detailed, high-star reviews to choose who they recommend. Even a small bump in 5-star reviews can move you from invisible to top result in a local AI response.

Checklist:

  • Are you asking every happy customer for a review using a simple text template or QR code?
  • Are your reviews spread across Google, Yelp, Facebook, Angi, and Nextdoor?
  • Are you encouraging customers to mention the service and town in their review?
  • Are you replying to reviews with a thank-you that includes the service and location?

Citations & Listings Are Still the Foundation

AI tools and search engines rely on your Name, Address, and Phone (NAP) data to validate your business. Inconsistent info across 50+ directories leads to lost visibility, or worse, confused AI bots skipping your business entirely.

Checklist:

  • Manually check your top citations (or use a tool) but remember that most “free audit” tools will exaggerate the problem to sell you something. Free = sales pitch.
  • Get listed on niche directories like Angi, HomeAdvisor, Houzz, and Thumbtack.
  • Use a turn-key service like our Directory Dominator to get tons of high-quality listings, and to protect those listings from getting hijacked or changed without your consent.

Using AI on the Job Isn’t Fancy, It’s Just Smart

You don’t need to be a tech wizard to use AI. Some of the busiest, most profitable contractors we work with are using AI tools every day to save time, book more jobs, and stop working late nights just to catch up on paperwork.

Here’s how real home service pros used AI in 2025:

  • Typing a quick customer message into an AI tool and getting a polished, professional reply back in seconds
  • Snapping a photo of a broken unit and using AI to help write the estimate
  • Getting help writing a solid quote or service description, even if spelling and grammar aren’t your thing
  • Auto-generating Facebook or Google post ideas so your page doesn’t look dead
  • Organizing your week with AI-generated checklists, reminders, and follow-up messages
  • Creating a dispassionate, savvy reply to a negative review

Checklist:

  • Have you tested an AI tool to help with quotes, emails, or social media posts?
  • Have you started using any AI-powered tools to cut down your admin time by 5-10 hours a week?

You’re not replacing yourself. You’re just getting a digital helper that doesn’t need lunch breaks or overtime.

Ads Got More Expensive – But Smarter Targeting Saved the Day

In 2025, Google Ads CPCs rose by about 13% for home services, and Facebook lead costs increased 20-25% in many markets. But some owners got even better results by narrowing targeting and letting AI handle creative testing.

Checklist:

  • When’s the last time you audited your campaigns or tested something new?
  • Are you using Google’s “Performance Max” or Meta’s “Advantage+” campaigns yet?
  • Are your ads written in a way that feels human, local, and real?

Mobile-First Is Non-Negotiable

Roughly 78% of local mobile searches result in a purchase within 24 hours. If your site takes more than 3 seconds to load, or the “Call Now” button is too small, you’re losing leads daily.

Checklist:

  • Test your site using Google’s Mobile-Friendly Test and PageSpeed Insights.
  • Make sure your call and text buttons work on every page with one tap.

Build a Brand, Not Just a Business

In a world full of white vans and generic websites, brand personality wins. Customers remember friendly faces, great logos, and helpful social content.

Checklist:

  • Does your brand look consistent across your website, trucks, shirts, and social pages?
  • Are you posting before/afters, team spotlights, and customer thank-yous at least weekly?

The Bottom Line: AI Isn’t Replacing You – It’s Just Choosing Who Gets the Call

If you swing a hammer, fix busted HVAC units, rewire panels, or crawl under sinks, your job is safe. Your ability to get inbound leads, however, is not. That’s because AI is already deciding which business shows up when a customer says, “Hey ChatGPT, who should I call?”

If you’re not showing up in those answers, you’re not even in the running. That’s the shift. Not robots taking your tools, just smart tech changing how customers pick who gets the job.

You’re not behind… yet. But you’ve got to move. So save this checklist. Knock it out during the slower days/weeks, or hand it off to someone who knows how to do it right.

And if you want help getting it done faster? That’s where we come in. Our AI Quickstart Package gets your business ready for Google, voice search, AI chatbots, and all the changes that 2026 is about to bring. No fluff, no hype, just more jobs, better leads, and less guessing.

Let’s make 2026 your busiest, most profitable year yet.

Now go tighten up what 2025 just exposed.

 

 

 

2026-Ready FAQs


AI optimization refers to structuring your online presence — your website content, business listings, reviews, and metadata — so that AI tools (like ChatGPT, Bing Copilot, or AI‑powered voice assistants) can easily understand and surface your business when someone asks for a service. In 2025, AI chatbots and voice search became major ways people find local businesses. For home service providers (plumbers, electricians, HVAC, etc.), AI optimization is now critical to stay competitive and visible in these emerging discovery channels.


First, claim and fully optimize your business listing (e.g. your Google Business Profile) with accurate services, photos, and complete Name/Address/Phone (NAP) info. Use structured data (schema markup) on your website so AI tools know exactly what services you offer. Publish regular content or service pages (ideally monthly) using conversational, long‑tail phrases (e.g. “Who fixes water heaters on weekends in [Your City]?”). Also, test by asking tools like ChatGPT, Grok, or Perplexity for a provider in your city — if your business doesn’t show up, it means AI optimization needs work.


Online reviews are now the #1 trust signal for both humans and AI tools. AI chatbots pull recent, detailed, high‑star reviews to decide which businesses to recommend. Even a modest increase in 5‑star reviews — across platforms like Google, Yelp, Facebook, Angi, or Nextdoor — can move a business from invisible to top result. Encouraging customers to mention the service type and town in their review, and responding with a thank-you that includes those details, helps AI understand your relevance and trustworthiness.


Citations — consistent Name, Address, and Phone (NAP) listings across many directories — remain foundational. AI tools and search engines rely on that data to validate a business’s legitimacy and location. If your NAP is inconsistent across 50+ directories, AI bots may skip your business entirely. That’s why listing on niche and industry‑specific directories (e.g. Angi, HomeAdvisor, Houzz, Thumbtack) is still important. Regular audits and maintenance of these listings help protect visibility and prevent listing hijacks or outdated info.


In 2025, roughly 78% of local mobile searches resulted in a purchase within 24 hours. If your website is slow (takes more than 3 seconds to load) or if call/text buttons are hard to tap, you’re likely losing leads daily. Many potential customers find you on their phone and call immediately — so your site must be mobile‑optimized, load quickly, and make it effortless to contact you. Using tools like Google’s Mobile-Friendly Test and PageSpeed Insights helps ensure your site meets modern user expectations.


In 2025, cost-per-clicks (CPCs) on platforms like Google Ads increased by about 13% for home services, and lead costs on platforms such as Facebook rose by roughly 20–25% in many markets. However, advertisers who narrowed their targeting and leveraged AI-powered tools for creative testing managed to get better results. Adopting smarter targeting, using platforms’ new AI-driven campaign types (e.g. Performance Max on Google, or Advantage+ on Meta), and writing ads that feel human, local, and real — rather than generic or overly salesy — are effective ways to control costs and attract quality leads.

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2025 Changed the Game. If You’re Feeling A Little Behind, This Checklist Will Get You Caught Up Fast

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