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You are here: Home / Archives for Blog

One Bad “AI” Experience Doesn’t Mean It’s All Garbage

Last Updated: July 31, 2025

Let’s be real for a second.
You tried out something with “AI” slapped on the label… maybe it was clunky, confusing, or just plain didn’t work. So now you’ve decided AI is all hype and you’re done with it. Forever. End of story.

But hold on. That logic’s about as solid as saying, “I bought a blue Jeep once and it broke down, so I’ll never drive another blue car ever again.” Doesn’t make a whole lot of sense, right?

AI isn’t one thing. It’s dozens of things. Hundreds, even.
What most folks don’t realize is that “AI” isn’t just one app or one tool. It’s a whole category of technology. There’s machine learning, computer vision, natural language processing, LLMs (like ChatGPT), recommendation engines, and more. They all do different jobs, in different ways, for different industries.

Saying all AI is bad because of one bad experience is like swearing off restaurants forever because you got food poisoning once. Sure, that one place sucked. But you still need to eat.

You’re already using AI, even if you don’t know it.
Think AI is some far-off, futuristic thing? It’s already in your truck, your phone, your bank app, your email spam filter, and your GPS. It decides which posts you see on Facebook, which ads follow you around online, and even which route your map app suggests when traffic piles up.

Whether you love it or hate it, AI is already baked into your day. And we’re just getting started.

Soon, AI will be in every home. Seriously.
This isn’t sci-fi. We’re on the doorstep of having voice-powered AI assistants in every home, scheduling appointments, answering questions, handling chores. It won’t be long before we’re talking to robots like Rosie from The Jetsons, and they’re talking back with real answers.

You can refuse to use AI, but your customers won’t.
Look, nobody’s saying you have to become some tech wizard overnight. But here’s what matters: your customers are using AI. They’re asking their phones who to call when the pipes burst or the AC goes out. They’re talking to Alexa, Google Assistant, and who knows what else.

And if those tools don’t know your business exists, guess what? You’re invisible.

You don’t have to love AI. But you do have to show up.
There’s a difference between using AI to run your business and just making sure AI tools know you’re out there. That means having a strong online presence, accurate business listings, and content that helps search engines (and AI tools) understand what you do and where you do it.

Because if someone asks Siri for an electrician in their area and Siri’s never heard of you, you’re not getting that call. Simple as that.

Adapt or get left behind.
It’s tough. We get it. Change is uncomfortable. But this isn’t some tech fad that’ll blow over. AI is the new electricity… it’s going to be in everything. And businesses that get ahead of it will win. The ones that don’t? Well… they’ll be watching their competitors run away with their customers.

So before you write off AI entirely, ask yourself: am I mad at the technology, or just frustrated that I haven’t seen it work yet? Because the reality is, AI can work for you. And your business? It needs to be found.

From Yellow Pages to Google to AI: This Isn’t About Trusting or Liking, It’s About Survival

Last Updated: July 31, 2025

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If you’re a small business owner saying, “I don’t trust AI stuff, and I’m not using it,” we’re not here to argue with you. You don’t need to like AI. You don’t even need to use it. But you do need to understand something very important: It’s not about whether you use AI. It’s about the fact that your customers already are.

This isn’t the first time we’ve been here.

Remember the Yellow Pages?

Back in the day, if you needed a plumber, an electrician, or a good HVAC guy, you reached for that fat yellow book. Then Google showed up. And at first, plenty of people said, “I don’t need that internet stuff. I’ve got ads in the book, and my phone’s still ringing.”

And for a little while, that was true. But slowly (and then all at once), the phone stopped ringing. Because customers stopped looking in the book. They started searching online. And if your business wasn’t showing up in Google, you simply didn’t exist.

Now we’re at the next leap forward. We’re moving from Google to AI. And this time, it’s not going to take years. It’s going to take months.

The Shift Has Already Started

AI tools like ChatGPT, Google’s SGE (Search Generative Experience), Perplexity, and others are changing how people search. They’re not scrolling through 10 blue links anymore. They’re asking questions, and expecting a clear, confident answer.

  • “Who’s the best local roofer?”
  • “Is there a plumber near me that answers the phone on Sundays?”
  • “Find an HVAC company with great reviews that services older homes.”

These questions are being asked right now and AIs are answering them with recommendations. If your business isn’t part of that data? You don’t get mentioned. Period.

This Time, You Won’t Get the Luxury of Delay

Back in the Yellow Pages days, if you were slow to adapt to Google, you had time. Revenue might dip, and you could course correct. Things moved slowly enough that you could recover. But AI adoption is happening fast. And what’s worse, AI tools aren’t updating your info in real-time. They’re retrained every few months at most. If you miss the next training cycle, you could be shut out until the one after that. That means you could be waiting 6-12 months with:

  • No visibility
  • No recommendations
  • No chance to compete

So whether or not you trust AI, you still have to get your business in front of it because your customers both trust and use it.

Here’s How to Stay in the Game

If you’ve invested in solid website architecture and good SEO, you’re in great shape to take advantage of this shift. If not, the time to act is right now. As we talked about in a previous article about how we’re no longer playing the “Top 10 Game,” you’ve got to start aiming to be the top 1 (or 3 if you’re lucky).

1. Double Down on SEO

The same SEO practices that helped with Google? They matter even more for AI. Think of it as SEO on steroids. With fewer spots available, you’ve got to be on your game.

2. Watch Out for Technical Debt

If you’ve been kicking the can down the road (cheap platforms, sloppy hosting, cut-rate domains), it’s about to catch up with you. Start fixing these problems immediately. WordPress users can add new AI-friendly features like an llms.txt file in minutes. If you’re stuck in a closed system like Wix or Squarespace, you may not be able to add it at all. You saved a few bucks, but now you may need a full rebuild just to stay competitive. That’s technical debt in action. Start clearing these things out before it’s too late.

3. Add a Strong FAQ Strategy

AI loves websites that answer questions clearly and directly. Build a global FAQ page, and sprinkle smart, natural-language questions across all your service and location pages. Make sure you’re using proper markup though or you might end up wasting your efforts.

4. Create AI-Friendly GEO Pages

Make location pages that speak clearly to AI tools. Keep them simple, specific, and packed with the info bots look for, not just humans. It’s important to remember that the AI bots read and infer things differently than humans. You need to speak to them with authority, confidence, and boldly. Prove your worth to them with awards and recognitions received and boast about your track record, time in business, etc. If you don’t tell the AI explicitly, it thinks you don’t do it.

Bottom Line: You’re Not Competing Against AI. You’re Competing for Its Attention

This isn’t a choice between “using AI” and “not using AI.” This is about showing up where your customers are looking. And right now, they’re asking AI for help.

So the question isn’t “Do I trust AI?” The question is: “Will I let AI ignore my business while it recommends my competitors?”

You’ve seen this kind of transition before. The ones who move early win. The ones who wait get left behind. Let’s make sure you’re in the first group.

 

 

AI‑Driven Search Survival FAQs


The shift is critical because consumers now ask AI tools like ChatGPT or Google’s SGE questions like “Who’s the best local roofer?”, and if your business isn’t part of the AI data set, it won’t be recommended. This transition is happening over months, not years, so businesses must adapt quickly to remain visible and competitive.


No. Unlike the gradual transition from Yellow Pages to Google, AI adoption is happening fast. If your business misses the next training cycle, which may only happen every few months, you risk losing visibility for 6–12 months.


SEO becomes even more important in an AI context—what the blog calls “SEO on steroids.” You need top technical SEO, strong content architecture, and structured Q&A content to be visible to AI-driven assistants.


Technical debt refers to outdated platforms, cheap hosting, or closed systems like Wix/Squarespace that limit your ability to add AI‑friendly features like llms.txt. Without fixing these, you may need a full site rebuild to stay competitive.


Create global FAQ pages with smart, natural‑language questions and mark them up with proper schema. Also add AI‑friendly GEO pages—location‑specific pages that speak directly to AI bots using awards, service data, and credibility markers.


No—you don’t need to like or personally trust AI tools. But your customers are already using them. If AI doesn’t recognize your business, you effectively don’t exist to potential customers. It’s about survival, not preference.

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