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You are here: Home / Archives for Blog

ScamWatch: Paying For Leads That Should Be Free

Last Updated: December 30, 2024

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This edition of ScamWatch deals with something we’re seeing at an increasing rate. It’s very possible that some of these cases are not so much a scam as they are just opportunistic greed, but either way, it’s something you should be on the lookout for. We’re seeing links to profile pages from pay-per-lead providers like Thumbtack, HomeAdvisor, Angi, or Housecall Pro end up in the “Website” or “Booking” fields of Google Business Profiles (GBPs) and other online directories. This causes visitors to be sent to platforms where every call, click, or email becomes a billable event, instead of free, organic leads.

Let’s break it down and talk about how to protect your hard-earned traffic.

Why It’s Happening

Sometimes, these links appear in your GBP or directories without your knowledge. It could happen for a variety of reasons:

  • Automated Systems: It’s possible that an automated integration between your accounts and the lead provider is populating this information.
  • Lead Providers Themselves: We’ve seen instances where providers may insert their links without explicit permission.

The result? Customers you’ve worked hard to attract are directed to a lead provider’s page. Instead of contacting you directly, they’re routed through a paid platform that charges you for traffic that YOU generated.

Why It’s a Problem

  • You’re Paying Twice for Leads: Imagine spending money on ads or SEO to bring people to your business, only to send them to a paid lead provider. It’s like paying to build a bridge and then getting charged a toll to cross it.
  • No Added Value: These links don’t provide any extra functionality you couldn’t offer yourself. Adding a booking form to your own website is simple, effective, and most importantly, FREE.
  • Lost Trust: Customers may think the pay-per-lead page is your actual business website, which can be confusing and may reduce credibility.

What to Watch For

Specifically, we’ve recently seen cases where Thumbtack links appear in the “Booking Link” section of GBPs. Our clients have told us they didn’t add these links themselves, nor did they approve them being added on their behalf. This sneaky placement can go unnoticed for months, costing businesses hundreds or even thousands of dollars.

How to Fix It

  1. Audit Your Online Profiles Regularly: Check your Google Business Profile, Yelp, and other directories to ensure your website and booking links point to your own site.
  2. Replace Paid Links: If you see a link to a pay-per-lead provider, replace it with a link to your own website or a booking form.
  3. Add Booking Features to Your Website: Integrate a simple booking form on your site. Many platforms, like WordPress or Squarespace, make this easy with plugins or built-in tools.
  4. Check for Automated Systems: Investigate whether integrations or APIs from lead providers are automatically updating your profile fields. Disable or adjust these settings as needed.
  5. Stay Vigilant: Monitor for any unauthorized changes and act quickly to correct them.

Take Back Control of Your Leads

Lead providers have their place, but you definitely shouldn’t pay them for traffic you’re already generating. Plus, by driving traffic that you generated to these paid services, you’re artificially inflating their numbers and making the service look more effective than it actually is. By keeping a close eye on your profiles and ensuring all links point to your own assets, you can save yourself money and ensure your marketing efforts truly pay off.

Don’t let sneaky links drive up your costs—stay in control and keep those leads flowing directly to your business!

GBP Suspensions Due To “Google Account Restricted”

Last Updated: December 19, 2024

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If you’ve ever dealt with a Google Business Profile (GBP) suspension, you know it’s frustrating, confusing, and disruptive to your business. One sneaky root cause we’re seeing more often is tied to a “Google account restricted” email. Let’s break it down.

What Does “Google Account Restricted” Mean?

This issue pops up when an email tied to your GBP (whether it’s the owner’s or one of the managers’) gets flagged by Google for bad behavior. When that happens, Google will suspend any profile tied to that email address. Ouch.

It will look like this:
Google account restricted - sample message illustrating how it will appear to the user

The tricky part? Many GBPs have more than one email associated with them, so figuring out which email is restricted can feel like solving a mystery. For a marketing company like Prospect Genius, we can tell if it’s our email causing the problem by looking to all the other GBPs tied to that account. But most business owners have just a single GBP so it’s much harder to rule out any of the emails that way.

Why This Happens

Since some marketing companies don’t follow Google’s rules, we’re starting to see a rise in the number of “restricted account” issues tied to emails owned by these firms. Unfortunately, if they get flagged for bad behavior on a different GBP, yours will get taken down too, just because it’s tied to that “restricted” account. This makes it critical to choose your partners wisely.

What You Can Do to Protect Your GBP

Here are our best tips for staying ahead of this headache:

  1. Monitor Your GBP Regularly
    Keep an eye on your profile’s status. Suspensions can happen without warning, so it’s better to catch them early.
  2. Vet Your Marketing Providers
    Do your homework on any marketing company you work with. Are they following Google’s guidelines? A rule-breaking company could bring your GBP down with them.
  3. Track Who’s Connected
    Know exactly which emails are listed as owners or managers of your GBP. The more people connected, the more potential for issues. If you have a “restricted” account, you’ll need to identify and remove it ASAP.

Don’t Risk DIY Debugging

Remember: Google only gives you two chances to reinstate a suspended listing. Use them wisely. If you’re unsure what caused the suspension, call in a pro early in the process. Waiting until after your two tries are up severely limits your options.

The Bottom Line

While “deceptive content” remains the most common reason for GBP suspensions, these “Google account restricted” cases are increasing. Stay proactive by monitoring your account, choosing trusted marketing partners, and seeking help when you need it.

Keeping your GBP in good standing is critical to staying visible online. With the right precautions, you can avoid being caught in someone else’s mistakes.

Fake Reviews, Perilous or Genius?

Last Updated: December 11, 2024

You already know how important reviews are. But sometimes, the temptation to “game the system” with fake reviews can feel irresistible. Whether it’s writing reviews yourself, enlisting friends and family, or outright buying them, it might seem like a clever shortcut. Spoiler alert: it’s not.

Here’s our take, based on years of dealing with Google Business Profiles (GBPs), reinstating suspended profiles, recovering lost reviews, and navigating Google’s systems in general.

Fake Reviews Are Shockingly Easy to Detect

Sure, creating a 2 or 3 fake reviews will likely fly under the radar. However, 2 or 3 reviews are neither worth policing, nor likely to do much of anything to help your rating. They will, however, contribute to getting you flagged and your listing suspended if/when you manage to get noticed by the Google police.

Here’s some examples of how simple it is to detect review fraud:

Rate of Acquisition

With millions of GBPs to analyze, Google knows exactly how many reviews businesses like yours typically receive over time. If a roofing company suddenly accumulates reviews at a rate 20 times faster than average, it’s a glaring red flag. No roofing crew is doing 15 jobs a day and getting all those clients to leave glowing reviews.

If you buy fake reviews, you’ll end up with a very unnatural surge of review activity. Since computer systems are very good at monitoring simple data flows like the raw volume of reviews and the rate of change in review acquisition, this type of fraud is incredibly easy to detect.

IP and GPS Data

Google can track where reviews are coming from. If your Florida-based business gets reviews from accounts in California or another country, it’s highly suspicious. If multiple reviews are coming from the same IP address, it’s an outright statistical impossibility—and your GBP could be suspended almost immediately.

Reviewer Account History

Google analyzes reviewer accounts to detect patterns. Accounts created recently with no activity other than leaving one glowing review for your business are major red flags. Similarly, accounts with no real connection to your service area scream fraud.

Text Analysis

Fake reviews often lack authenticity. They’re usually vague, overly promotional, and filled with keywords rather than genuine observations. Real reviews tend to mention specific employees, services, or unique experiences. Google’s AI can identify these patterns, flagging fake reviews with remarkable accuracy.

What Happens When You Get Caught?

The penalties for fake reviews are no joke. At best, Google might delete the fraudulent reviews, wiping out all your efforts. More likely, you’ll manage to both waste your time and/or money AND get your GBP suspended. Depending on how severe the infraction, you might never be able to get your GBP back.

The consequences of fake reviews can be severe. At best, Google may just delete the fraudulent reviews, nullifying all your effort (and possibly expense.) More likely, your GBP will be suspended. Depending on how severely you violated the rules, you might never be able to get your GBP back. We help people recover their profiles every single day as part of our GBP Rescue service, but there are some cases where it’s just impossible. After all, if you offend the company providing you with a free service, you should expect them not to be interested in helping you fix your mess.

The Right Way to Boost Your Reviews

Building a strong online reputation takes a little time and effort, but it’s far safer and more sustainable. We recently dove into some simple ways to build out your reviews and future-proof your reputation in this post. Ultimately, you want to achieve a steady stream of inbound reviews, even if that stream is just a trickle. That’s still massively better than getting a flood of reviews out of nowhere. It reflects a more natural review profile and is almost always the result of having implemented smart business practices that will sustain your growth into the future.

The Bottom Line

Google wants reviews to represent real customer experiences, not clever manipulation. While it might be frustrating to watch others cheat the system, remember that Google’s algorithms are always evolving. Fake reviews may offer short-term gains, but they carry significant long-term risks.

So skip the shortcuts and focus on what really matters—providing excellent service that earns real, glowing reviews. Google will notice, and so will your future customers.

Reviews: Why you MUST get them and tips for getting more of them

Last Updated: December 3, 2024

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Let’s cut to the chase: reviews aren’t just nice to have anymore. They’re a massive piece of the Google rankings game, and potential customers expect to see reviews before committing to a purchase. Getting those reviews can be challenging, but don’t worry—we’ve got some tips to help.

Why Reviews Are Critical for Online Success

Google’s ranking algorithm is heavily influenced by reviews. High ratings combined with a solid number of reviews tell Google—and potential customers—that your business is legitimate, reliable, and relevant. So, what’s the “right” number of reviews? The answer is simple: “at least one more than your next-highest competitor.” Of course, this assumes a similar star rating. And as we all know, “simple” doesn’t always mean “easy.”

Whatever you do, don’t fake it. Buying reviews or posting fake ones might seem like a quick fix, but Google can spot this behavior from a mile away. The result? Your listing gets suspended. It’s just not worth the risk.

Why Reviews Matter to Your Customers

It’s not just about algorithms. Reviews are crucial for earning the trust of potential customers. Think about your own habits—when was the last time you booked a service or bought a product without checking the reviews first? In today’s world, where we trust strangers on the internet to guide us in choosing products and services, reviews are a lifeline.

Reviews provide customers with proof of your expertise, reliability, and customer service. They’re a critical part of the decision-making process. While no one is likely to read every single review, they will skim a few—and they’ll definitely consider your star rating. After all, would you eat at a restaurant with a 1-star rating? Would you hire someone to work on your home if they had a 2.3-star rating, and 6 out of their 10 most recent reviews were detailed, angry rants? Probably not.

The Biggest Mistake Business Owners Make

Too often, business owners only start focusing on reviews after receiving a 1-star review. This usually leads to a frantic scramble to gather a few good reviews to “fix” the problem. This reactive approach can tempt you to cut corners—like buying reviews—which, as mentioned, is a terrible idea.

Instead, make reviews part of your everyday process. By consistently gathering positive reviews, you’ll build a cushion of trust. This way, when you inevitably encounter a completely unreasonable customer trying to tank your star rating, it won’t have nearly as much impact.

How to Get Those Sweet, Sweet Reviews

Here are some proven ways to consistently collect reviews:

1. Ask Every Customer, Every Time

After finishing a job, casually ask the customer for a review. Something as simple as, “If you were happy with our work today, we’d really appreciate a quick review!” can work wonders.

Want to sweeten the deal? Offer a small discount if they leave a review on the spot. Customers are far more likely to leave a review while their experience is fresh than if you follow up days later.

2. Make It Easy with a Short Link

Follow up after every job with a direct link to your Google Business Profile review page. Simplify things even further by using a shortened link from a service like bitly.com or tiny.cc. When leaving a review is easy, people are more likely to follow through.

3. Automate with Tools

Services like ReviewStream make the process effortless. Simply upload your customer list, and the tool sends friendly, automated reminders to leave a review. Pro tip: If you sign up for ReviewStream in December 2024, you’ll save 50%! (Yes, that’s a shameless plug, but who doesn’t love a good deal?) Whether you use our service or a similar one, the key is automation—it works for you every day without any extra effort.

4. Don’t Forget Vendors

You don’t have to rely solely on customers for reviews. Vendors and partners you work with can also leave reviews. They may not have purchased your product or service, but they’ve interacted with your business and can validly share their experience. Since they also understand the importance of reviews, they’re often happy to return the favor.

Final Thoughts

Reviews are the backbone of your online reputation. They’re not just about pleasing Google—they’re about building trust with potential customers. By making review collection part of your daily operations, you’ll set your business up for long-term success.

And when that one-star review eventually shows up, you’ll be ready. A strong base of positive reviews will ensure that one unhappy customer doesn’t define your reputation. Keep building those reviews, and watch your business thrive!

Google Partner Badges: Why They Don’t Mean What You Think

Last Updated: November 25, 2024

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If you’ve been burned by marketing companies before, you’re not alone. Small business owners—especially in industries like plumbing, HVAC, landscaping, and others—have long been targeted by slick-talking marketers making big promises. One of the shiniest carrots these companies dangle? The “Google Partner” badge.

It sounds impressive, right? A stamp of approval from the world’s biggest tech company. But here’s the truth: that badge is way easier to get than you think.

Let’s break it down.

What Is a Google Partner Badge, Really?

The Google Partner program is supposed to identify agencies with advanced skills in running Google Ads campaigns. To earn the badge, an agency has to meet three basic requirements:

  1. Spend at least $10,000 on Google Ads over 90 days.
  2. Maintain a 70% optimization score in their ad accounts.
  3. Have 50% of their team certified in Google Ads.

At first glance, this might seem like a rigorous process. But when you look closer, the cracks start to show.

How Easy Is It to Get?

Let’s put it this way: as long as you spend enough money, the rest is child’s play. Here’s why:

1. The Ad Spend ($10,000 over 90 days)

This is the only challenging part. If an agency handles high-budget clients, they can hit this mark with no problem—regardless of whether they’re running campaigns effectively. Google doesn’t care if the money is being wasted on poorly targeted ads. They just care that it’s being spent.

2. The Optimization Score (70%)

This score is shockingly easy to achieve. Google itself tells agencies what to do to improve their score—things like:

  • Running more campaigns (whether they’re strategic or not).
  • Adding broad match keywords (which often lead to wasted clicks).
  • Turning on Google’s automated bidding (which prioritizes spending your money faster).

Following Google’s suggestions will almost always boost your score, but you can just DISMISS them and your score will go up too! Essentially, as long as you RESPOND, positively or negatively, to the suggestion, they give you the optimization points. An optimization score of 70% is effectively nothing more than a participation trophy.

3. The Certifications

Agencies only need 50% of their team certified, and getting certified isn’t as hard as you’d think:

  • The certification exams are free.
  • You can take them as many times as you want.
  • You can find the answers online in about two seconds.

In other words, the person running your campaign might not even be certified, and if they are, there’s no guarantee they know what they’re doing. The test doesn’t measure creativity, strategy, or problem-solving—just how well someone memorized Google’s rulebook.

Why Google Wants It This Way

Let’s not forget who benefits most from the Google Partner program: Google. Their goal isn’t to ensure your campaigns succeed; it’s to get more people to spend more money on ads. As long as agencies:

  • Spend tens of thousands of dollars every quarter, and
  • Don’t let campaigns fall embarrassingly low on performance metrics…

Google wins. The badge exists to give agencies a tool to sell you on their services while giving you the illusion of guaranteed credibility.

What This Means for You

If you’re hiring someone to run your Google Ads campaigns, don’t be dazzled by the badge. It’s no guarantee of expertise, and it certainly doesn’t mean they’ll get you results. Here’s what you should focus on instead:

  • Find out how the billing works. Ideally, there should be two fees. One for managing the campaign, and one for the ad spend. Otherwise, there’s a built-in incentive for the portion the marketing company keeps to grow until $1 before you complain. So you really want to have a clear understanding of how much is spent on each thing. Prospect Genius, for example, charges the management fee directly, and then Google bills directly for the traffic. That way, there’s no possible way to cheat.
  • Ask for case studies. What results have they delivered for businesses like yours?
  • Get transparency. Will they show you the actual performance metrics for your campaigns?
  • Demand a tailored strategy. Cookie-cutter campaigns waste money and fail to deliver meaningful results.

The Bottom Line

The Google Partner badge is little more than a marketing gimmick. It’s not proof of skill, strategy, or even basic competence. It’s a participation badge that rewards spending YOUR money with Google.

If an agency leads with their Google Partner status, ask yourself: What else do they have to offer? Because if they’re relying on that badge to win your trust, they probably don’t have much else to show for themselves.

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