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Even though this is an old topic, it’s still wildly misunderstood and often neglected. When clients land at our doorstep, their poor NAP matching is the number one reason why their marketing efforts have failed in the past. This is why we always recommend starting with our CleanSlate service so we can clean up the mess that’s holding you back before we try to push forward with new efforts.

What Is NAP Matching?

NAP stands for Name, Address, and Phone Number, and NAP matching refers to making sure this information is identical everywhere it appears online. At Prospect Genius, we expand that to NAPU because the URL (website) really should be treated similarly.

Google (and other search engines) want to see a consistent story across all directories, websites, and citations. Why? Because consistency builds credibility.

The Courtroom Analogy: Why Inconsistency Hurts

Imagine you’re in court, facing a ridiculous accusation: kicking puppies at Peter’s Pet Palace. Following the rule of “if one is good, two is better,” you hire three lawyers to defend you. Each one tells the best defense he can come up with:

• Lawyer 1: “Your honor, my client wasn’t even at the pet store!”
• Lawyer 2: “Your honor, my client is deathly allergic to puppies, so he only visited the kittens!”
• Lawyer 3: “Your honor, my client LOVES puppies! He’s already rescued 12 dogs!”

What’s the result? Jail. Jail is the result. The judge doesn’t trust you because your defense is inconsistent. You’re going to “jail”—or in SEO terms, your rankings tank.

This is how Google treats businesses with inconsistent NAP information. If your business name, address, and phone number appear differently across directories, Google sees conflicting stories and doesn’t trust you—which means you don’t rank well.

Don’t Fall for the Lies. You DO Need to Fix Your NAP

Here’s the ugly truth: many marketing companies will tell you NAP mismatches don’t matter. Why? Because fixing them is a tedious, time-consuming process, and they’d rather just take your money and move on.

But as you’ve likely seen from past marketing failures, that lie has consequences.

If your old, incorrect business information is still floating around on the internet, Google will find it, and it will hurt your rankings. The truth isn’t sexy, but it’s real: there are no magic beans. No shortcuts. No way around the work.

You have two choices:

1. Keep kicking the can down the road, wasting money on campaigns that never reach their full potential.
2. Do the annoying (but necessary) work to clean up your NAP and finally see real results.

How to Ensure a Perfect NAP Match

To build trust with search engines, your NAP must be identical everywhere:

• Exact Business Name – Don’t switch between “Smith Plumbing LLC”, “Smith Plumbing” and “Smith Plumbing Services.” Stick to one version.
• Same Phone Number – Don’t use your office number in some places and your cell phone in others.
• One Website – Don’t use multiple websites thinking that it’ll cast a wider net. It will only serve to split your efforts and degrade your credibility.
• Identical Address Format – If your official address includes “Suite 201,” make sure every listing includes it the same way (not “Ste. 201” in some and missing in others).

A messy NAP confuses search engines and weakens your local rankings.

Fixing Your NAP (Without the Headache)

Manually correcting your listings on every directory is time-consuming and tedious. That’s why we offer Directory Dominator—a service that ensures your NAP is accurate across hundreds of directories, all managed from one central source. It can save you a huge number of hours and produce better results in the end.

Already have a messy NAP match out there thanks to the trail of debris left by your past campaigns? This is where our CleanSlate service shines! It can wipe the slate clean and give your business a fresh start—so your future SEO efforts aren’t doomed by past mistakes. Rather than continuing to fail because you neglected to clean up the mess, let us help you get set up for success.

Final Thoughts

Your NAP might seem like a small detail, but it’s one of the most critical factors in local SEO. If you’re serious about ranking higher and getting more leads, make sure your business tells a consistent story everywhere online. And if you need help, we’ve got your back!

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Google Business Profiles (GBPs) might look simple on the surface, but behind the scenes, they’re like a giant game of Jenga. One seemingly harmless change can cause unexpected ripple effects like disabling key features, hiding your business from search results, or, in some cases, getting your profile suspended altogether.

Want an example? Imagine adding an “online appointment” option to your profile. Sounds pretty benign, right? Well… That change will actually disable showing local justifications in the search results. Didn’t see that coming, did you?

And that’s just one of the many hidden quirks in Google’s system. If you’ve ever wondered why your GBP doesn’t seem to be performing as well as it could—or worse, why it’s been suspended—you’re not alone. Let’s break down how the wrong configuration choices can lead to unintended consequences, and why navigating Google Business Profiles is a lot trickier than it seems.

When Turning One Thing On Turns Another Thing Off

Google’s GBP system has a lot of interdependencies, meaning that turning one feature on can inadvertently turn something else off—or even cause bigger problems down the line. Let’s dive into a couple of examples to show how this works.

1. Online Appointment Blocks Local Justifications
   As we mentioned earlier, enabling the “online appointment” or “online services” attribute might seem like a smart move, especially for service-based businesses. However, this choice will block your profile from showing local justifications. What’s a “local justification” you ask? We covered a lot of that in a previous post, but it’s those helpful little snippets that highlight things like recent reviews, services, or promotions in search results. Local justifications can be a powerful trust signal for potential customers. Losing them could mean fewer clicks and less business. While this setting might be appropriate for some businesses, it’s not ideal for most home service pros. The good news? If you’ve made this mistake, removing the attribute usually reactivates justifications within 48 hours.
2. Service Area Business? Say Goodbye to the Map Pin
   If your business operates as a service area business (SAB) (anyone who goes to the customer rather than the customer coming to your location) your physical address will be hidden on Google Maps. Instead, you set a service area, which is perfect for mobile businesses that don’t have a brick-and-mortar address for customers to visit. But here’s the trade-off: When you designate your company as an SAB, you’ll lose your map pin on Google Maps. While this is fine for businesses that truly operate without a physical location, it could confuse customers who are searching for someone nearby. On the flip side, if you try to game the system by showing a physical address even though you don’t actually have one, you’ll likely face Google’s wrath in the form of a profile suspension. Google doesn’t mess around when it comes to enforcing its rules, and recovering from a suspension can be a lengthy and frustrating process.

Google Business Profiles Are Full of Landmines

These examples highlight a broader truth about GBPs: They’re deceptively tricky to manage. From the outside, it looks like a simple tool to help your business show up in local search. But dig deeper, and you’ll find all kinds of quirks, hidden rules, and potential pitfalls that can hurt your visibility.

The reality is, Google’s system isn’t just about adding your business name and calling it a day. It’s about knowing how different features interact, understanding the trade-offs of each choice, and navigating the ever-changing guidelines to avoid missteps.

For example:

• Enabling the wrong setting might cause important features to disappear.
• Trying to “cheat” the system (e.g., adding a fake address) can get your profile suspended.
• Missing key updates or making the wrong changes can hurt your local search rankings.

It’s like walking through a minefield. If you know where the traps are, you can avoid them and get to the other side safely. But if you’re unsure (or unaware of the dangers) it’s easy to make a mistake that could cost you valuable visibility.

Why You Need an Expert

This is why working with a professional is so important when it comes to managing your Google Business Profile. At Prospect Genius, we specialize in optimizing GBPs for small businesses. We’ve seen firsthand how small missteps can lead to big problems, and we know how to avoid them. Whether you need to set up a new GBP, or to recover a suspended Google Business Profile, we’re here to help. And yes, you can even sign up for these services online.

Don’t let Google’s hidden quirks hold your business back. Let Prospect Genius guide you through the minefield so you can focus on what you do best: running your business and serving your customers.