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You are here: Home / Archives for Google Algorithm

Looking Ahead: Our Online Marketing Predictions for 2017

Last Updated: December 8, 2016

At the end of the year, we find it useful to take stock of all the industry developments we’ve observed over the past 12 months and try to predict what trends the new year will bring. Understanding the industry’s online marketing predictions for 2017 is the best way to make sure you start the new year on the right foot.
So let’s get right into it. Here are the most significant online marketing predictions for 2017 you need to know about.

1. Putting a Premium on User Experience

Industry experts widely agree that search engines like Google are putting an increasing premium on user experience. Google is shaping its algorithms to accommodate what search users want and expect from their web browsing experience.
And here’s how Sam Oh of Entrepreneur.com describes the expectations of today’s users:

People are no longer satisfied with good speeds and reasonably navigable sites. They now expect websites with nigh on instantaneous load times and sites that are easier to navigate than the back of your own hand.

Oh adds that Google is showing “clear favoritism” toward websites that fulfill these expectations. Google prefers sites that have a low bounce rate and more time spent on each page, which indicate that a site loads quickly, is optimized for mobile devices, and provides whatever information the user is looking for. We’ll discuss these points in depth in the next two online marketing predictions for 2017.

2. Favoring Mobile Usability Even More

Google has already shown a preference for mobile-optimized sites this year, as the volume of mobile searches overtakes desktop searches. What you’ll need to look out for in 2017 is how the definition of “optimized” has shifted.
“Mobile optimized” used to mean your webpages were formatted to shrink and fit a mobile device screen with relatively easy navigation and readability. Now, it means your mobile pages must load super fast and bear very little resemblance to your desktop pages. They must be streamlined with menus and buttons that can be easily found and tapped on a small touch screen. Frankly, design elements left over from a desktop page have no place on a mobile page. Desktop elements will only encumber the usability and speed of a mobile page, thus lowering its SEO value.
These new, ultra-fast mobile pages are referred to as “accelerated mobile pages,” or AMPs for short. And they’re all the rage.
Writing for Forbes.com, R.L. Adams says that, as a result, you’ll want to start designing webpages in 2017 with a “mobile-first” approach, rather than adapting a desktop site for mobile after the fact:

By building a mobile-first design, you’re looking into the future and ensuring that you’re conforming to Google’s wishes. Those wishes are steeped in reality because mobile devices have become so important in our lives, that you simply can’t overlook mobile usability when thinking about SEO, especially when talking about SEO for the future.

Therefore, giving users a faster, more satisfying mobile search experience is at the top of Google’s priorities. Make sure you factor this into your online marketing in 2017.

3. Relying on Natural Language in Searches

Furthering its drive to deliver a better user experience, Google introduced an algorithm (called Hummingbird) that uses natural-language processing to match the meanings of similar words and phrases in search queries. Known as Latent Semantic Indexing (LSI), this system places more value on content and natural language over exact keyword matches.
Why are keywords taking a backseat to natural language? Because more people now use their smartphone’s voice commands to search rather than manually type searches into their browser. People tend to ask complete questions instead of speaking in disjointed keywords.
For example, a couple of years ago, if someone was looking for a local restaurant, they would manually type their search term into the browser using keywords. It would look like this: “restaurants Albany NY.” But now, people are more likely to vocally ask Siri or their Android devices to do their searching for them. The same search for a restaurant now sounds like this: “What are the best restaurants in Albany, NY?” This is what we mean by “natural language.”
What impact will this have on your website? Essentially, your content must be detailed, dense, informative, and generally well written. This has always been the case to some extent, but it’s truer than ever now. In order to be favored on search results pages, your site needs more than a bunch of matching keywords. It needs lots of relevant and valuable content so it can be picked up by Google’s natural language processor.
While Google was already moving toward natural language this past year, you can expect an increasing emphasis on it in 2017.

Give Users What They Want

Again, our online marketing predictions for 2017 boil down to one thing: user experience. To enjoy online marketing success in the coming year, you’ll have to help search engines like Google improve user experience. Accelerated mobile pages and natural language processing are two very significant ways Google seeks to do this. Adapt your online marketing to fit these trends.
Good luck!

Don't Worry: Your PG Site Is Already Optimized for Mobile

Last Updated: April 23, 2015

We’ve recently heard from a substantial number of clients who were concerned about whether their LeadTrax™ sites were optimized for mobile. Before we delve into an explanation, let us just say this: Yes, your site is optimized for mobile devices. You have nothing to worry about.
Google logo
All of this concern came from the announcement of Google’s latest update, which took place earlier this week. The update is intended to favor mobile-optimized webpages in mobile search results. It only applies to searches conducted on mobile devices. For the record, saying that a site is “optimized for mobile” is just a fancier way of saying that a site is mobile friendly. In other words, the site works seamlessly when viewed on a mobile device without having any issues with formatting, readability, or media display.
When they heard the news, lots of business owners panicked because they didn’t know if their websites were actually optimized for mobile according to Google’s qualifications. This wasn’t helped by the group of shady advertisers who were calling businesses, pretending to be Google, and telling them their sites weren’t mobile friendly. (Remember: Google would never call you to tell you this.)
Thankfully, Prospect Genius has been creating mobile-friendly versions of our LeadTrax sites since 2009. In fact, we were one of the first online advertising companies to make the move to mobile—most of our competitors were at least a year behind. We knew that mobile search, especially in the local sphere, would start to take over sooner or later, so we prepared ourselves and our clients for the inevitable. Six years later, our preparation is paying off big time.
So, again, if you have a LeadTrax site from Prospect Genius, this Google update should be no cause for concern. In fact, there’s a chance it may even help your site rank above local competitors!
You can read more about the update on Google’s Webmaster Central Blog.
As always, don’t hesitate to call or e-mail us if you have any questions.

"Local Search Puzzle" Pieced Together in One Simple Image

Last Updated: January 7, 2015

Having trouble understanding exactly what goes into your site’s local search rankings, no matter how many times your account manager attempts to demystify it? This should help.

Local Search Puzzle

Linda Buquet, a local search specialist and community leader of Local Search Forum, recently posted this illustration that simplifies the “puzzle” of local search. As the image shows, the four main components of local search are:

  • Google (reviews and Google+)
  • On-page SEO
  • Citations
  • Backlinks and social signals

Let’s break those down.

1. Google

This first component is fairly self-explanatory. The state of your business’s Google+ Local page, as well as your number of customer reviews, will contribute to your ranking. The more optimized your listing is, and the more (positive) customer reviews you have, the better your ranking will be.
Prospect Genius optimizes your listings for you, but only you have control over how many reviews you get.

2. On-Page SEO

Your website’s pages must all be optimized to appeal to Google’s search algorithms. The content must be deemed “valuable,” i.e. targeted at specific search terms, fully relevant to those search terms, and generally informative.
All of Prospect Genius’s LeadTrax™ sites are designed to fulfill this component.

3. Citations

“Citation” may not be a word you’re familiar with in the context of local SEO. It refers to all of the instances in which your business name appears alongside your contact information (e.g. address and phone number). Accuracy and consistency are crucial. Citations most often come from online directories and Internet yellow pages, but they may also occur in newspapers, magazines, local blogs, and social media posts.
Several of Prospect Genius’s packages, including Directory Dominator, Core, and Premium, will add your business info to numerous directories, thus ensuring accuracy across the board and driving up your citation score.

4. Backlinks and Social Signals

Backlinks are also commonly called “inbound links.” They refer to links that exist on one website and link to your own website. A high number of backlinks will drive up your local search ranking.
The same goes for social signals, which are data points that tell Google how appealing your website is on a human level. If lots of people are sharing links to your website on social media and your company’s social media account has lots of “Likes” or followers, then those valuable social signals will boost your local search ranking.
A handful of our packages, including Core, SocialStart, and SocialStream, will set you up with Facebook and Twitter accounts, thus setting you on the right course to gain more social signals.
Need further clarification? Don’t hesitate to give us a call or send us an e-mail!

How Having a Large Number of Customer Reviews Can Save Your Business

Last Updated: February 15, 2024

At Prospect Genius, we’re pushing to improve our own web presence through increased customer reviews and social media activity. As we embark on this long-term project, we thought it would be helpful to illustrate why it’s so important for your company to have a large pool of customer reviews online.
In fact, customer reviews might be what save your business one day. Here’s how.

A Lot of Good Outweighs the Bad

Negative reviews are like vinegar. If a salad dressing or cleaning solution had too much vinegar, what would you do? You would dilute it. Diluting the solution doesn’t change the amount of vinegar, but it does change the solution’s overall composition so that the bite isn’t as strong. The same logic applies to your company’s reviews: While you can’t extract a negative review from your listing, you can flood your listing with so many other customer reviews that a negative one has very little effect.
If you can acquire a large volume of customer reviews before a negative one hits, that’s even better.
Take Conner & Sons Repair, one of our esteemed clients, for example. Serving the Detroit area, Conner & Sons has an impressive Google+ Local listing with a rating of 4.8/5.0 stars from 29 reviews. Given that the overwhelming majority of its reviews are 5 stars, one or two negative reviews read like the flukes that they are. Without 27 or 28 other positive reviews surrounding them, those negative reviews would carry more weight in the eyes of prospective customers.
Note: The owner of Conner & Sons Repair actually responds to one of the negative reviews directly, which highlights the company’s attentiveness and commitment to customer service. Responding to negative reviews is actually a very smart strategy. Read more about it in our previous post, “Keep Calm and Carry On: How to Respond to a Negative Review.”

Boost Search Engine Rankings

Reviews are important as more than just a reputation defense strategy, however. They also pack a super SEO punch.
According to Jayson DeMers, a contributing writer at Forbes, “Regular reviews are important both in terms of your organic search rankings and new customer acquisition. Businesses who have frequent reviews are seen positively by Google and by potential customers. Thus, a herd of raving customers is good for both sales and SEO.”
In the same article, “Your Guide To Customer Reviews For Organic Search Rankings In 2014,” DeMers also adds that Google’s algorithms weigh recent reviews more heavily than older ones. He even suggests that the nature of customer reviews may soon matter, as well: “Google can measure whether a review is positive or negative. While they’re not currently penalizing businesses for poor reviews, they may in future algorithm changes.”
In fact, Matt Cutts, the head of Google’s web spam team, recently hinted at a future algorithm update that might reward merchants with positive reviews and penalize those with negative ones. In Danny Sullivan’s coverage of Cutts’s SXSW conference panel, Sullivan quotes Cutts: “We have a potential launch later this year, maybe a little bit sooner, looking at the quality of merchants and whether we can do a better job on that, because we don’t want low quality experience merchants to be ranking in the search results.”

Increase Your Reviews

We’ve written extensively on this topic before, but here are the basic ideas you’ll want to keep in mind:

  • Make it as easy as possible for customers to leave reviews.
  • Ask for reviews directly (particularly from loyal, repeat customers).
  • Act quickly, preferably as soon as your service is completed.

For more in-depth instructions, read our full post, “Make Your Presence Known: Get More Customer Reviews Online.”

The Takeaway

Having a solid reputation with your customers is great, but it isn’t going to help bring in new business unless prospects can also find you online. Collecting more customer reviews will make your listings more visible to those who are searching for your services. And for your future prosperity, you’ll want to make sure those reviews are as positive as possible. With an update to Google’s algorithms looming in the near future, you’ll want to take action sooner than later.

Why Recent Google Updates Should Matter to You

Last Updated: February 15, 2024

Did you know that Google is rolling out new updates every month or so? Did you know that just ignoring these changes can negatively impact your online advertising efforts? Here at PG, we talk to local business owners each and every day, and most folks we come across have a “who cares” attitude when it comes to Google’s updates. Since these updates can have a major impact on your local business, we thought it wise to explain why all this does matter!

The Venice Update

Back at the beginning of the year (February to be precise), Google launched the Venice update (details). According to their official statements on the changes, Google claims this update “improves the triggering of Local Universal results” and that the newly revised system is able to “find results from a user’s city more reliably.”
While these statements are certainly true, it’s important to realize, just like every other business, Google spins the information it provides to the public for self-serving reasons. So, read between the lines to understand what’s really going on, and how it affects you.

Why YOU Should Care

The importance of the Venice update for you, and your local business’s online advertising efforts, is that Venice essentially burned the rule book regarding map listings and organic results. Before the update changed the system, it used to be that your website could rank well without your map listing, and vice versa. But those days are long gone. The new reality is that if you fail to fully optimize both, you can say goodbye to your rankings.
As Google says, they are now “relying more on the ranking of our main search results as a signal” in local searches. This tells you point-blank that your website’s ranking factors now help dictate your map listing’s ranking.

The Penguin Update

Google’s most recent update, the Penguin Update (also known as the Webspam Algorithm Update), is their latest effort to provide higher quality content. In short, these changes will decrease rankings for sites believed to be in violation of Google’s quality guidelines.
Just what qualifies as webspam to Google? Here are a few of the concerns Google targets, taken directly from their own quality guidelines:

  • Keyword Stuffing
  • Excessive Linking & Linking to Webspammers
  • Cloaking & Doorway Pages
  • Duplicate Content
  • Little or No Original Content

Why YOU Should Care

In working with local business owners every day, PG hears from hundreds of folks who tell us they’ve found a way to “beat” Google. Their tricks range from creating fake map listings to stuffing keywords into a webpage to using any number of other antiquated, underhanded techniques. And, quite frankly, they don’t work, not in the long term. While these ploys might work right now, you can’t dodge Google forever, and they will stop working one day—often, with disastrous consequences. Using black-hat techniques is Russian roulette because once the iron fist of Google’s spam team comes down on your business, it can disappear from the Internet!
It’s never too soon to clean up your act. So be honest with yourself, and if you’re engaged in “tricks” or behaviors that violate Google’s quality guidelines, stop and clean them up. Get in line with Google’s guidelines before your business sees the business end of Google’s gun.

So What Should You Do?

There are a couple of things you can do, now that you’re aware of how the Venice and Penguin updates can affect your advertising campaigns online:

  1. Accept that your website and map listing aren’t separate anymore, at least in the eyes of the search engines.
  2. Optimize your map listing and then monitor it every single day to make sure no changes are made that could affect its performance.
  3. Own up to any behaviors that Google may consider underhanded and undo them before they undo your business.
  4. Don’t forget that SEO and online advertising are about serving TWO masters at once: one is Google (the machine), but the other (equally important) master is the site visitor (the human). Not considering both when it comes to just about every decision regarding web advertising tends to lead to failure.

Need a Hand?

For business owners who want to make sure Google’s updates aren’t bringing their rankings down, there is a lot to do. But it’s crucial to the success of your advertising efforts on the Internet, so it’s worth it in the end. And, you don’t have to go it alone. Prospect Genius can help!
Monitoring your map listing EVERY day is truly important. You might wonder why it matters: You put the correct info up there when you optimized the listing, so why does it need to be checked? Well, there are a couple of reasons. One is that it’s easy for inaccurate information like old addresses and phone numbers to get switched out for the right contact info; another, is that, unfortunately, some of your competitors might not play by the rules—and could actually report your business as closed! Checking your listing offers protection against these risks. Here at PG, we have a program called MapTrax that can actually monitor your listing for you, helping both ensure your map listing stays correct and freeing up your time to do other important tasks.
We also provide Google Places listing optimization. We include this service for free for clients who sign up for our lead generation program, but we also offer it as a stand-alone service for other folks.
Keeping track of your website’s ranking can be pretty much impossible without some type of analytics tool in place. Just googling yourself doesn’t actually work: If you search for yourself every day, you end up skewing the results. That’s because every time you repeat the same search, over and over, you’re telling Google that the results they’re showing aren’t what you want to see… But here at PG, we have a proprietary program called AdTrax that can accurately track whether your website’s rankings are trending up, slipping down, or holding steady. This is included in all clients’ LeadTrax sites, but we also provide it to clients as a stand-alone service to monitor their own websites or even the success of other marketing campaigns online. This data is critical for your decisions regarding web advertising, so make sure you’re using something to track it!

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