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You are here: Home / Archives for Google

Put Your Trust in Online Reviews

Last Updated: February 15, 2024

They say you can’t believe everything you read on the Internet—but try telling that to online consumers. A recent study shows that nearly 80% of consumers in the U.S. and Canada trust online reviews as much as personal recommendations.
That’s why our blog covers the topic of customer reviews so heavily. With the vast majority of consumers making decisions based on the reviews that they read, it’s clear that reviews are an extremely valuable asset to any business, no matter what industry you’re part of.  

Why Should You Care?

If the above statistic doesn’t impress you, consider this: We’ve seen firsthand what collecting customer reviews has done for our own clients. The below examples illustrate an increase in leads over time as each client’s online advertising campaign continued. These particular clients are prime examples of what can happen when you persist in populating your business listings with customer reviews.
Client A:
performance graph - c+e-appl
This graph shows the slow and steady trajectory of one client’s leads per month. Their leads dipped in March 2014, due to a glitch that caused their listing to all but vanish from Google, but you’ll notice that their number of monthly leads has already climbed back up and exceeded the previous peak. How did they manage that? Simply by cultivating a significant number of reviews on Google+, Bing, Yelp, Facebook, and other platforms.
Client B:
performance graph - conner
This client shows a similar upward trajectory. Again, the success of their campaign is significantly generated by their high volume of customer reviews on various listings.
Take a look at the numbers in both of the above examples. Client A received close to 400 calls in June 2014, while Client B received roughly 280. Wouldn’t you like to see those kinds of results? The best way to do that is to get your customers to leave you reviews online.

How to Get Reviews

The next logical question is, “How do you get customers to leave reviews?” The honest answer is that it’s not easy. It takes a lot of persistence. But if you keep your nose down, work hard, and satisfy your customers, then you’ll get better responses when you do ask them for reviews.
You might think, I’m not getting any reviews because people only write reviews when they have something to complain about. That’s what conventional wisdom tells us, but the facts actually show the opposite: 75% of reviews posted on review sites are positive.
We suggest a tactical approach when soliciting customer reviews so you can be sure that you have reviews on only the most valuable platforms. Get a minimum of 10 reviews on the following platforms, in the following order, for the best results:

  1. Google+ — Obviously, Google+ has the most value in the eyes of Google. Reviews from your company’s Google+ page could appear right on Google’s search results pages, so prospects can see right away what previous customers think.
  2. Yelp — Yelp is a popular tool among local consumers who are actively looking for a specific service. Although it better serves brick-and-mortar businesses, it holds a lot of weight in both Google and Bing’s algorithms. Bing even pulls Yelp pages directly when compiling search results.
  3. Facebook — The vast majority of U.S. adults have a Facebook profile, so it should be the default choice for customers who aren’t as tech savvy as others. And while it doesn’t hold as much SEO value as Google+ or Yelp, it does influence Bing’s search results, and that counts for something.

ASK DIRECTLY
As soon as you complete a job, e-mail that customer and ask for a review. In the e-mail, include a link to your Google+, Yelp, or Facebook page (or all three and let the customer choose) so the process is as convenient as possible for them.
You can even add short URLs or reminders on business cards, invoices, and newsletters—anything that you distribute to your customers. It’s also a good idea to send along instructions so less savvy individuals don’t get lost.
ASK THE SKEPTICS
Steve Young, author of “5 Clever Ways to Get Customer Reviews That Convert,” offers an important tip: “Rather than asking for testimonials from your customers who immediately fall in love with your offering, try to look for those that were first skeptical.” Doing this will address and soothe prospective customers’ concerns and lead to higher conversion rates.
WRITE YOUR OWN
Young also recommends drafting a detailed review (full of specifics about the solutions you provided) on behalf of your customers and sending it to them. If they approve, they can just copy and post it, making their lives a heck of a lot easier. Plus, reviews that contain measurable results pack a lot more punch when prospects read them.
BE STRAIGHTFORWARD
Even casual Internet users these days will recognize that reviewing and sharing experiences is what drives most online activity. And, as we’re all consumers, we know that we like to read reviews and do our research before purchasing a product or committing to a contractor. So just be frank with your customers: You need reviews for your business. They’ll understand.
Nellie Akalp, a contributing writer at Mashable.com, gives the following recommendation:

You can say something as simple as, “Your opinion matters to us and to other customers, so we’d be really appreciative if you take a few moments to review your experience,” or “Do you read online reviews? We do, and so do other customers. That’s why we’d love it if you take a few moments to review your experience.”

Don’t Get Discouraged

Most importantly, don’t get discouraged if customers don’t immediately flood your pages with reviews. It takes time to get an impressive number, but you’ll be all the better for it when they finally do come in. We at Prospect Genius, in our own efforts to collect customer reviews, have to regularly remind ourselves that a page full of reviews doesn’t happen overnight. Rome wasn’t built in a day.
Be patient, be persistent, and keep going the extra mile for your customers. Eventually, your business will have the reviews it deserves.

How to Make Google+ Work for You

Last Updated: February 15, 2024

As a business owner in the year 2014, you most likely have a Google+ page. If you’re enrolled in the Prospect Genius Starter or Core program, then you definitely do. But the simple act of having a listing isn’t enough if you want to truly optimize your lead generation.
To get the most out of your Google+ page, you’ll have to become an active participant. In this blog post, we’ll cover two of the easiest ways you can optimize your listing: adding photos and getting reviews.

Add Personality With Photos

Adding photos to your listing will have a number of immediate benefits for your business.
First, any prospective customers who see your listing will instinctively view your business as more legitimate if the page is populated with lots of unique, professional photos. After all, it’s no secret that people respond to images and visual aids more strongly than they do to plain text.
Second, Google values diverse, interactive content over one-dimensional content. If your listing is populated with photos, videos, and links, then your rankings will improve.
Finally, the act of adding photos isn’t something that has to remain exclusive to your Google+ page. You should absolutely add these photos to all of your social media accounts, including Facebook and Twitter. Unique photos will bring more personality to your company’s listings, which would otherwise be virtually indistinguishable from similar companies’ listings.
Whether they feature your team of technicians, your company truck, or your own family, photos add a face to your business’s name.

Get Rewarded for Your Reviews

We’ve written extensively about the benefits of customer reviews from a marketing standpoint. (We have several blog posts about the topic, which you can view here.) The value boils down to how important it is to showcase your previously satisfied customers as a way of convincing prospects that you’re worth their investment.
But did you know that there’s also a technical advantage to having more customer reviews on your listing? Google’s search algorithms highly value Google+ pages that have lots of customer reviews. Therefore, if your page has lots of legitimate, relevant reviews, it will be ranked higher on search results pages.
Keep in mind, Google+ isn’t the only important online platform for customer reviews. Yelp is equally important for Bing users, as Bing pulls up Yelp reviews in its search results for businesses. That’s why smart business owners will try to spread their reviews around to a handful of different outlets instead of putting them all in one place.
Prospect Genius recommends collecting five to ten reviews on Google+, then another five to ten on Yelp, before moving on to other platforms like Facebook and Citysearch.

Add Our Free Review Feature to Your Site

If it sounds like a difficult task to cultivate reviews and spread them to specific websites, don’t worry: Prospect Genius has a solution. We have a free review feature that you can add right to your LeadTrax™ site. We don’t have an algorithm that arbitrarily blocks or filters out reviews, which means all of the reviews that you want to appear on your site will appear (and the ones you don’t want to appear won’t).
How does it work? Customers click on the “Leave Us a Review!” button displayed on your LeadTrax site. If a customer leaves a positive review (a rating of 4 or 5), they will be prompted to spread that review around on social media outlets like Google+, Facebook, and Yelp. If someone gives you a rating of 3 or below, they will be thanked for their review and won’t be prompted to take any further action. That means you get to put your best foot forward on your own website in addition to spreading your positive reviews across various online platforms. Two birds with one stone!

No More Excuses!

You have a camera or smartphone for taking pictures. Now you have a review feature on your LeadTrax site for cultivating and sharing reviews. You officially have no more excuses for keeping a lackluster Google+ page! Get started today.

Avoid These Online Advertising Pitfalls

Last Updated: February 15, 2024

While the world of online advertising is rapidly advancing, most experts still look at it as the Wild West. There aren’t too many standardized methods set in stone, and there sure are a lot of entrepreneurs trying to carve out a niche for themselves. In the spirit of independence and getting rich quick inherent to the American frontier, some dubious online advertisers have developed and perpetuated ways to cut corners in hopes of seeing faster results. Spoiler alert: They usually don’t work.
The problem is, most of these are pitfalls that well-intentioned business owners fall into when handling their own marketing campaigns. That’s why we’re focusing this post on some of the major traps that all business owners like you should avoid when traversing the unfamiliar territory of online advertising.

Don’t fall for the temptation to falsify addresses or reviews.

It may seem like an easy way to get ahead on Google+ and Google+ Local, but that’s a lot of risk for no reward. Google will always uncover the truth. For instance, if you try to place your company in a better location by using a fake address, Google’s street-view images will immediately tell them whether or not your business is actually located there (they have an image for virtually every address in the U.S.). Additionally, Google will mail a postcard to that physical address as a means of verifying that you actually work or reside there.
Similarly, business owners often fabricate customer reviews on their Google+ Local listings to pad their reputations, but Google can easily detect when multiple reviews are being posted from the same IP address, or if reviews are posted from IP addresses outside the expected geographical area.
When—not if—Google catches you perpetuating inaccurate information, they’ll likely suspend your listing and penalize your rankings. They have a zero-tolerance policy for black-hat tactics like this. Simply put, getting a quick boost for your company’s website is not worth the highly probability that you’ll get caught and cripple your campaign for months.

Don’t fall for assurances that two SEO companies can work together.

If you’re already working with one SEO company, you might still find yourself in a position where other SEO companies are trying to get your business. In their attempts, they might assure you that you can work with them and your current SEO company at the same time. They might even tell you it will double your success. None of that is true.
We wrote extensively about this in a previous post, so here’s the gist: Two companies will inevitably sabotage each other. It won’t be intentional, but it will be inevitable. Why? Because an SEO company must have exclusive access to all directory listings, social media accounts, and other listings in order to make updates whenever necessary. If two companies have this level of access to all the same accounts, they’re going to put out conflicting messaging, redundant information, and even duplicate content. Plus, Google will certainly notice if regular changes are coming from multiple IP addresses and will flag your listing for suspension.
Working with more than one SEO company at a time will unavoidably result in a suspended listing or plummeting rankings.

Don’t fall for free trials from SEO companies.

SEO must be customized in order to be effective, and the amount of work required upfront cannot be provided for free.
SEO is not conducive to free trials because it requires several weeks’ worth of detailed, back-end production that cannot be reused, resold, or repurposed for another company. SEO’s custom nature means it’s tailored for you and you alone, but it also means that the company providing the SEO work would be left holding the bill for all of the time and resources consumed if they were to offer a free trial.
For that reason, free trial offers are almost exclusively for directory-style services that only require listing your basic company information. There’s nothing inherently wrong with using directories, but it’s simply not the same as SEO. Directories list you and your direct competitors on the same page, and there’s almost no way to help you stand out from the crowd. Instead, every listing gets the same exact treatment.
Think of directory services as a hotel and an SEO company as a custom home builder. If you wanted a free trial for a hotel room, it would cost the hotel very little, as the system is built on high turnover and uniform services anyway. If you wanted a free trial for a house, however, the home builder would lose a staggering sum of money if you didn’t pay them. They would have constructed a house from scratch that they can’t resell because it was based on your specific design preferences.
The bottom line? There’s nothing in this world that is both custom and free. 

Don’t fall for the hype surrounding Google Partners and AdWords certification.

Many upstanding, reputable companies may be certified affiliates, but this title does little to distinguish between effective and ineffective companies.
To receive AdWords certification, an individual must join Google Partners and pass at least two separate AdWords exams. AdWords certification is a stepping stone toward becoming a Google Partner, a title that’s offered to companies with at least one certified individual on staff and a few other qualifications—namely, a demonstration of best practices, a fulfilled AdWords spending minimum, and a complete company profile.
These are objective rubrics that most companies with sufficient resources can achieve. That means there can be vast differences in effectiveness between companies that are AdWords certified and/or Google Partners. Furthermore, a company only needs to be loosely affiliated with a certified individual in order to be considered a Google Partner, so prospective customers need to ask whether the certified individual is going to be the actual person working on their account.
In other words, a Google partnership or certification offers no way for a prospective customer to know if the company they’re dealing with is actually going to get them the results they need. Rather, these titles only serve to create the appearance that Company A is somehow affiliated with Google or has influence on things like rankings and algorithms.
In reality, a Google partnership or certification only proves that Company A is real, knows the basics of AdWords, and pays Google a substantial amount of money for AdWords.

Don’t fall prey to deceptive advertising schemes. If you have questions about a certain practice or company that seems suspicious, don’t hesitate to direct those questions to Prospect Genius. Our campaign coordinators and account managers are always eager to answer your questions and provide expert guidance whenever possible.

For SEO Companies, Two’s a Crowd

Last Updated: February 15, 2024

At Prospect Genius, we’ve seen countless businesses destroy their Internet presence by working with more than one SEO company at the same time. To hardworking small business owners, doubling their efforts just makes sense, especially with the logical assumption that extra manpower and resources will generate even better results. Unfortunately, online advertising is unlike most other business ventures. With more than one SEO company on the job, you could actually be harming your prospects, not helping. Here’s why.

Two Heads Aren’t Better Than One

Think about it this way: You wouldn’t hire two real estate agents to sell your house. You wouldn’t hire two appliance repairmen to fix your broken refrigerator. You wouldn’t hire two moving companies to move boxes and furniture out of your house. The real estate agents would have different marketing strategies in mind, the repairmen would have two different techniques for performing the same job, and the moving companies would literally get in each other’s way. Plus, in each of these scenarios, you would be paying twice as much for a job that could easily be done by just one company.
The same logic applies to hiring two separate SEO companies to advertise your business.
When you have more than one SEO company working on your online advertising campaign, conflicts are inevitable. Why? Because every company has a unique approach to SEO and a rigidly structured process that must be followed in order to support that approach as effectively as possible. An SEO specialist must have unrestricted access to all of your business listings in local directories, social media sites, and local search engines. Having more than one company editing your accounts could lead to inaccurate information, conflicting messaging, and even duplicate content. This is true even if one company does SEO and the other handles social media because, with Google’s latest algorithms, social content is now merging into SEO territory.

A Lot of Risk for No Reward

Conflicting activity is particularly detrimental for listings on Google+ and Google+ Local. As it attempts to prevent spam, fraud, and other black-hat tactics, Google is very watchful of its users’ activity. If your business listing is being edited from multiple IP addresses and is revised too frequently, it will be flagged or, worse, suspended. A penalized or suspended listing is extremely difficult to recover from, and the recovery process usually takes about six to nine months. During that time, your web presence will be virtually nonexistent, and these days, you simply can’t afford for that to happen.
So don’t take your chances—simply stick with one SEO company at a time.

You Have to Commit

Perhaps the biggest obstacle to settling on just one SEO team is the fact that online advertising is not yet a matured market. There’s no standardized SEO method, which means you can’t be certain that you’re going to get an effective Internet marketing campaign. Compare this to a matured market, like appliances. When you go to the store to buy a vacuum cleaner, for example, you can be reasonably confident that the item you end up purchasing will work on a very basic level. But because the online advertising market is still in its infancy, you can’t assume that you’re going to receive quality SEO services from any given company. Instead, you have to hire a company and wait and see if you eventually get your desired results.
This leads many small business owners to experiment with multiple SEO companies. If the first campaign isn’t working, why not add a second one? The “all hands on deck” approach is certainly understandable for business owners and service providers who are accustomed to completing large-scale jobs on a tight deadline—but in the world of Internet marketing, the fewer hands, the better. You have to decide which marketer will provide you with the best results and stay exclusively with them. However, since it’s not a matured market, you can’t just go with the lowest price and expect sufficient results. You actually have to do your research by talking to multiple companies about their services and seeing which one fits your marketing goals best. Honesty and a proven track record should be at the top of your list of traits to look for.

Honesty Is the Best Policy

While adding a second SEO company is a bad idea, it’s not the worst thing you could do. The worst thing you could do is to add a second company to your campaign without disclosing it to either party. We’ve seen this happen numerous times, and it always ends poorly for everyone involved, particularly the business owner. When SEO companies aren’t aware that another team is on the job, they’ll spend extra time and effort combating each other’s work without even knowing it. As we previously explained, each Internet marketer has their own unique plan, and they won’t be able to execute it if another marketer’s plan is inadvertently sabotaging it. That means your waiting period for leads and rankings will last even longer. Plus, if you hide one company from the other company, then they’ll both make mistakes with Google that could have otherwise been avoided. These missteps on Google’s territory will inevitably lead to serious depreciation of your web presence, which will take the better part of a year for you to restore.
Ultimately, with two SEO companies on your payroll, you’re spending twice as much for a greater headache.
So, if you’ve been working with a different Internet marketer for a while and you’re satisfied with their results, then please—please—don’t hire us, too. At the very least, don’t lie to us. On this point, we speak for all honest SEO teams.

6 Common SEO Practices That Will Get You in Trouble

Last Updated: February 15, 2024

Day in and day out, we encounter small business owners who are completely misinformed about Google’s policies. In particular, there seems to be a lot of false information about the legitimacy (or lack thereof) of certain online advertising practices. We hate to see trusting business owners get in trouble with Google by making honest, albeit misinformed, mistakes. That’s we’re dedicating this post to highlighting popular online advertising behaviors that are sure to provoke Google’s retribution. Below, we’ve compiled a list of the most illegitimate SEO practices that are somehow still being used.

1. Using a fake address.

Google has street-view images of virtually every U.S. address in existence, so they’ll know immediately whether it’s really your business’s location. Moreover, you must be able to receive mail at the address you give, as Google will send you a postcard to verify your location. If there’s any question about your address, Google might even have someone drive by to check it out in person!

2. Creating multiple listings for the same company. 

Some business owners try to market their company in every surrounding city to optimize their search traffic. Don’t ever do this. More than likely, Google will quickly recognize what you’re doing as spam, and your listings will be suspended. You may even be slapped with a longer-lasting penalty that will haunt you into the future.

3. Using shady back-links. 

Sure, links from elsewhere to your own website are highly valuable as far as search engine optimization goes. But if those links aren’t authentic, or from relevant sites, then they won’t do anything to increase your website’s value. Plus, if Google catches you (which they likely will), your site will be suspended from search results. (J.C. Penney was caught with thousands of shady back-links in 2011. Click here to read the New York Times article with the full scoop.)

4. “Keyword stuffing.” 

Have you ever seen a website jam-packed with what seems like every relevant keyword and nearby location imaginable? This is what’s known as keyword stuffing, and Google views it as spam. It’s obvious and easy for Google to spot, so don’t do it.

5. Using the same address for multiple, related companies. 

Trying to double your traffic by creating two different company listings, both at the same address, will backfire. If you’re the owner of Bob’s Appliance at 123 Main Street, then you can’t also create a listing for Tom’s Appliance at 123 Main Street. This is grounds for suspension of both listings.

6. Publishing deceptive customer reviews. 

That means you should never write reviews of your own company, nor should you pay others to write them. Google tracks the IP addresses of all incoming posts, and they’ll notice if there’s anything unnatural about the “who,” “where,” and “when” of customer reviews. If your reviews are questionable, your listing will probably be suspended.

You Can’t Outsmart Google

Unfortunately, many business owners hear rumors that they can find ways around Google’s guidelines, but the fact remains that Google will always be at least one step ahead. They have superior technology and an incredible amount of manpower, so it’s simply impossible to pull the wool over their eyes—at least, not for long. Your best bet is to study the rules and do your best SEO work without breaking them.
If you need clarification about any of the above points, don’t hesitate to contact a Prospect Genius representative today! We’re here to help.

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