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You are here: Home / Archives for scams

Watch Out for This New Email Scam!

Last Updated: February 15, 2024

When you receive an email from an unknown sender, what’s the first thing you look at? Hopefully, it’s the email address itself. After all, why bother reading the contents of the email if you don’t even know who it’s from to begin with? The sender’s email address alone will tell you a lot about the email’s credibility and authenticity before you even read a word.
We wanted to bring this up because there’s a new batch of scam emails going around, and we want you to be aware of them. Keep reading for more details!

What the Scam Looks Like

As you know, email scams aren’t anything new. However, this time, they’re trying to target you with phony “SEO” tactics. In these emails, alleged “SEO” practitioners tell you that your website is “not in compliance with Google’s policies” (or language similar to this effect). Then, the sender asks you to click on a tool that will “scan” your website (but, wait a second–didn’t they already scan your site to determine you weren’t in line with Google’s policies in the first place…?)
After you click on this “scanning tool,” you’ll receive “results” saying your website requires specific improvements. This whole runaround functions as a way to get you in the door and scare you into purchasing shady “SEO” services that you truly don’t need.

How We Know It’s a Scam

Here’s a recent example of this type of scam. We had a client call us up, all concerned about an email they received from “harrySEO1@outlook.com.” This email followed the same exact path outlined above: It alerted our client that their website—which was built by Prospect Genius—wasn’t “in line with Google’s policies.” Then, when the client ran the scan, it told them they needed super-basic things like title tags and H1 headers.
These “results” immediately proved to be fake: As a matter of standard operating procedure, we *always* optimize a website with essential SEO elements like title tags, H1 headings, alt attributes, etc. So, for a “scan” to say those elements were missing is a complete lie.
Beyond that, we’re also constantly staying up to date with Google’s policy and algorithm updates so we can stay ahead of any major changes to SEO best practices. In other words, we are always in full compliance with Google’s latest guidelines.
The long and short of it: These emails are bunk because we can disprove them in a matter of seconds.

Be More Skeptical of Emails

But do you want to know what the real kicker is? Our client could have avoided all this trouble if they had simply paid attention to the sender’s email address in the first place. HarrySEO1@outlook.com? Really? It’s not even from a real business domain! It’s clearly just from someone’s personal email account. This should have been a red flag right from the jump.
Of course, it’s never your fault if you get deceived like this client did. Many scammers make a living by tricking unsuspecting individuals into buying things they don’t need. At the end of the day, most people are trusting and take others at their word. There’s nothing wrong with that. In fact, it’s admirable!
However, with the internet being what it is, you do need to look at everything and everyone online with a little more scrutiny. The internet makes it all too easy for anyone to pretend to be someone they’re not. Protect yourself first and foremost.

We Can Help You Verify These Emails

If you do receive an email that seems like it’s from a legitimate source (i.e. it’s from a real business domain and is well written) and you’re interested in looking into it further, we won’t stop you. In fact, feel free to click the “scan” tool, run the test, and ring us up with the results! Then, we can go over the results with you, item by item, and show you whether they’re accurate or not.
Whatever you decide to do, make sure you’re treating these emails with a healthy dose of skepticism and not just taking their statements at face value!

READ MORE: “Were You Offered a Free Website Audit? It’s Probably a Scam”

 

Were You Offered a Free Website Audit? It's Probably a Scam

Last Updated: July 13, 2017

Have you seen an e-mail in your inbox offering a “free website audit”? Lots of small business owners are receiving these e-mails from various sources—some valid, but most not.
Whenever a client calls us and says they were e-mailed about a website audit, or the “results” of an audit, we’re immediately skeptical. And it’s not because we’re worried about what the results will say. In fact, we’re confident in the quality of our work, so we know our clients’ websites will pass any legitimate audit. Rather, it’s because we don’t want our clients to fall for a scam.
A free website audit typically falls into one of two categories:

  1. Outright scam
  2. Deceptive sales gimmick

We’ve seen plenty of examples of both. They’re equally worrisome.
In this blog post, you’ll discover the telltale signs that a “free website audit” is actually a scam. You’ll also learn how to spot misleading sales tricks so you don’t get duped. So, ready to protect yourself? Let’s get started!

How to Know When a Free Website Audit Is a Scam

The good news is outright scams are fairly easy to detect. Here are a few dead giveaways that you should delete the e-mail right away:

  • The e-mail will be mostly text and poorly written.
  • The e-mail will likely address you as “the owner of [your website domain]”—or won’t address you at all.
  • The sender’s e-mail address will not have a business domain (like prospectgenius.com). Instead, it will have a generic domain like gmail.com, yahoo.com, verizon.net, etc.
  • The e-mail will have virtually no identifying information about the sender’s business: no website link, no phone number, no street address, no professional logo.
  • The sender makes vague references to SEO buzzwords without demonstrating any understanding of what they mean.
  • The sender guarantees he/she will fix your website and get it “#1 ranking.”

But the biggest giveaway of all?
The pretense that someone actually took several hours to do strategic keyword planning, audience research, location targeting, and so on—the elements of a genuine audit—for free. No one is doing that kind of work for free, especially when the website owner has never shown any interest in their services.
In short, the entire premise of this kind of solicitation e-mail is bogus.

How to Know When an Audit Report Is a Deceptive Sales Trick

As you know, there’s a difference between a downright scam and a misleading sales tactic. It’s a fine line, certainly, but it’s an important distinction.
Many well-known digital marketing companies engage in tactics that we can only describe as deceptive. They’re clearly not scams because they’re real companies providing real services. However, they often leverage fear and a lack of SEO knowledge to trick unsuspecting business owners into signing up for services they don’t need.
Take Yext for example. They send out an official-looking “diagnostics report” that supposedly shows you how your business appears on several popular websites and directories.
Here’s an example that came directly from one of our clients*:

yext listings scan

*Business name redacted for privacy.

This report has lots of scary alerts and intimidating red text to trigger a fear response. Of course, this tactic is manipulative, but that’s not even what troubles us about this report.
What bothers us most about this report is that it’s completely false.
Within seconds, you can debunk this report. As we mentioned earlier, we’re confident that we do good work for our clients. As soon as our client sent this report to us, we knew it was fake because we knew for certain that we did, in fact, optimize a Google listing for this business.
However, since many small business owners aren’t performing their own SEO or digital marketing, they can’t be as certain. As a result, they’re more easily convinced by such a report.
That’s why we put together this quick video to show you how to fact-check these reports for your own business. Like we said, it’s insanely easy to prove them wrong. To do this, we submitted a scan of Prospect Genius via our Yahoo listing (Yext and Yahoo are partners). Yext then sent us a report of our very own, which claims, among other things, that our Google listing is missing. Watch what happens below:

In the video, you see us:

  • Highlight where the report says our Google listing does not exist.
  • Navigate straight to our Google listing, which obviously does exist.
  • Do the same thing again with our Whitepages listing.

(We could’ve easily gone into every single listing, but we wanted to keep this video short and sweet.)
To run this check for your own business:

  • Choose any of the websites where Yext claims you aren’t listed.
  • Go directly to these websites.
  • Search for your business name or phone number.

And, to be clear, Yext isn’t the only company that sends out these kinds of free website reports. However, you can use the easy steps above to fact-check virtually any report you receive.

Always Be a Skeptic

Sadly, scams are everywhere. Small business owners in particular are bombarded with sketchy e-mails and solicitations every day. If you take away anything from this blog post today, it should be to remain skeptical at all times.
If you receive an e-mail offering you anything for free, it’s most likely a scam. And if you aren’t quite sure about its validity, just do a couple minutes of due diligence. Take a second to double-check it yourself. Don’t automatically take their word for it.
And whatever you do, never give your log-in information to unknown parties.
Armed with all the information above, you should be in great shape to protect yourself from any free website audit scam that comes your way. Good luck, and stay safe!

How to Arm Yourself Against Dangerous Phishing Scams

Last Updated: February 15, 2024

Have you gotten this phone call?
Caller: “Hi, this is Alan from Vandelay Web Services. We scanned Google for your business and, according to our report, your business is not currently on Google.”
You: “Uh… That’s weird because I work with an online marketing company that manages my Google listing for me.”
Caller: “Well, your business isn’t visible. Clearly, you need our service. If you sign up with us right now, we’ll put you on Google and hundreds of other sites. You’ll rank number one in a week.”
You: “Hmm. That doesn’t sound right…”
Don’t fall for it! It’s a scam.
We’ve had numerous clients call us with concerns about this kind of sketchy phone call or e-mail. Thankfully, they did the right thing by hanging up and notifying us. As soon as we showed these clients their claimed, fully optimized listings on Google (and elsewhere), they were relieved they didn’t fall for the scam.
However, we fear many others have received similar calls or e-mails in the past and never heard those alarm bells go off in their heads. That’s why we wanted to share some need-to-know information about this specific scam, as well as phishing scams in general, with you.
This blog post will arm you with the knowledge you need to protect your business, your money, and your personal information. So without further ado, let’s dive in!

The “You’re Not on Google” Scam

In this scam, a business owner receives a phone call or e-mail stating that their business is missing from Google and/or other essential online directories.
We know it’s a scam because our own clients are frequent recipients of these calls and e-mails. As our clients, they each have claimed, optimized listings on Google and countless other places on the web. We also routinely check all of our clients’ Google listings as part of our service. So when one of our clients receives a phone call or e-mail stating otherwise, we know right away it’s a scam.
However, the perpetrators are skilled at intimidating and manipulating innocent business owners. Their e-mails are aggressive and misleading; their phone calls are pushy and don’t take no for an answer. They regularly scare unsuspecting business owners into signing up and paying for services they don’t need.
For these unfortunate business owners, the consequences are brutal. They lose money because they’re paying exorbitant fees for services they don’t need. Moreover, their web presence crumbles because they’ve now given a scammer access to their Google account. It’s like they’ve handed over their keys to a car thief.

The Classic Phishing Scam

You’ve probably seen or heard of this before, but maybe you never quite understood what it meant.
First, you need to know the goal of any phishing scam is to obtain personal information from you so the culprit can steal your identity. It can be an account password, credit card number, social security number, or any other piece of sensitive information that will enable the scammer to commit identity theft.
You may think, “Well, duh. Just don’t give your credit card number to strangers.” But that’s where these scams get complicated. If you’ve ever received a phishing e-mail or phone call, then you know how sophisticated some of these scams can be. They can be pretty convincing and trick you into believing they’re coming from legitimate sources. Often, they’re posing as your bank, a government agency, or your favorite online platform. They provide a backstory for why they need your information, typically explaining that your account has been compromised or you have an overdue balance—something that will scare you into cooperating.
Most often, phishing scams occur via e-mail. However, phishing via telephone is not uncommon.

What Are the Signs of a Scam?

Whether it’s a generic phishing scam or a more targeted scam, the people behind it try to manipulate or intimidate you into sharing your information. Look beyond their story for the following red flags:

  • Request for sensitive information
    • Username and/or password
    • Social security number
    • Bank account or routing number
    • Credit card number
    • Answers to security questions
  • In e-mails, poor grammar and spelling
  • Misleading links
    • Hover your mouse over the link and check the URL. If the URL doesn’t look right (i.e. it has a fake-looking domain name, or it doesn’t go where the link says it’s going), do not click on it.
  • Reference to an action you know you didn’t take
    • For example, you never signed up for their services, or you never entered a sweepstakes.
  • Statements that contradict reality
    • For example, they say you’re not on Google, but you know you are.
  • Unrealistic threats
    • For example, the “IRS” threatens to seize your assets if you don’t send them your bank account number via e-mail;
    • Your Google listing will be deleted unless you pay for x service.
  • Bad gut feeling
    • Trust your instincts! If something feels suspicious or not quite right, delete the e-mail or hang up the phone.

How to Protect Yourself From Scams

  1. Be skeptical. First of all, keep in mind that no bank, government agency, or other reputable organization will ever call or e-mail you asking for account numbers, credit card numbers, social security numbers, or other confidential information.
  2. Go back to the source. If you do receive such a request, google the purported organization before you click, reply, or give any type of response. Go to its website, find the customer service phone number, and call. Once you’re speaking with a representative, summarize the contact you received and ask them whether it’s a real communication from their organization. This will help you verify whether it’s a legitimate request or a phishing scam.
  3. View e-mails in plain text. You can protect yourself by viewing all of your e-mails in plain text (as opposed to HTML). This will expose any hidden URLs that you might have accidentally clicked on if you’d only seen the e-mail in HTML.
  4. Block shady phone numbers. You can download an app like Mister Number on your smartphone, and it will automatically block any phone number that’s been reported as a scam. Or, for Prospect Genius clients, you can use one of our CallTrax™ lines, which block scam phone numbers as soon as we’re aware of them.

Trust Your Gut

We said this earlier, but it bears repeating. If what the caller or sender is saying just doesn’t quite make sense, or the link in the e-mail doesn’t look like a normal link, don’t take any action. Don’t give them the information they want. Don’t click on the link. Don’t pay or sign up for any service. Just hang up the phone or delete the e-mail. Then, give us a call to get our advice. It’s always better to be safe than sorry.

11 Ways to Fight the Locksmith Scam and Win

Last Updated: May 25, 2016

Google’s lackluster attempts to beat back the locksmith scam are misfiring and hitting honest locksmith companies instead.
Don’t you feel frustrated when you play by the rules but still get targeted by Google? The unfortunate reality is, due to how widespread the scam is, Google automatically puts locksmiths under the microscope simply for being locksmiths. This means locksmiths must follow every rule to the letter. You have to be extremely thorough and careful when creating or updating your listings.
Do these sound familiar?

  • Getting verified by Google is an uphill battle.
  • Your listing keeps getting suspended for no clear reason.
  • You’re having trouble getting new customers because the scams have made everyone more suspicious.

We feel for you. That’s why we’ve put together some actionable advice for honest locksmiths to help you stay in Google’s good graces. We’ve also compiled some suggestions for proving your trustworthiness to local customers.
So without any further ado, let’s get started.

Don’t Make Yourself a Target

Like we said, Google is already scrutinizing your every move because you’re a locksmith. Even the smallest transgression will get you flagged.
Here are some ways to keep that bull’s-eye off your back:

  1. Don’t stuff your listing full of keywords. Write naturally, only using keywords where they actually fit.
  2. Stick to one, local service area. Fight the temptation to list every city in a 200-mile radius.
  3. If you work with an SEO company, be cooperative and don’t do anything against their advice. Better yet, don’t even touch your Google listing and let your marketer handle all of your updates.
  4. Don’t do anything that could possibly be mistaken for spam.

Basically, be conservative. Don’t push the limits at all. As a locksmith, gray areas are off limits to you.

Put Your Trustworthiness Front and Center

As info about the scam spreads, people are increasingly wary of locksmiths they find online. In fact, most news stories are advising people to ask friends and family for locksmith referrals instead of doing a local Google search for one.
What does this mean for you? It means your job is a lot harder now. You must win over the skeptics and prove you’re a locksmith they can trust.
Here are some ideas to help you do that:

  1. Have a physical storefront and use a picture of it on your Google listing, website, and social media.
    • A van or truck with your logo is better than nothing, but a storefront is much more effective.
  2. List your physical address so people know you’re local.
  3. Have a logo or some form of consistent branding across the web.
  4. Include high-quality photos of yourself and your team members on your Google listing, website, and social media.
  5. Post precise business hours and emergency services instead of just claiming to be open “24/7.” Even if you are open 24 hours a day, people see that as a red flag.
  6. Include upfront pricing that’s based on a flat rate for each job. Do not charge per hour.
  7. Share information and warnings about locksmith scams with your customers. Post links to news articles about the scam right on your website and social media.

As we discussed in our previous blog post, “Google’s Incompetence: Hell for Legit Locksmiths, Great for Locksmith Scams,” these scams have complicated matters for locksmith companies everywhere. We can’t expect Google to come up with a fail-safe solution to this problem overnight, so it’s best to take action yourself.
By following the recommendations we’ve listed above, you’ll prove your professionalism and honesty, increase your compliance with Google, and reassure a nervous customer base.
Interested in advice that’s tailored to your own, unique business? Call or e-mail us for a pressure-free chat!

Google's Incompetence: Hell for Legit Locksmiths, Great for Locksmith Scams

Last Updated: May 20, 2016

There’s an ongoing, nation-wide locksmith scam that no one seems able to stop—not even the “almighty” Google. Perhaps you’ve heard of this scam already. After all, it’s been a frequent topic for local news outlets in large and midsize cities spanning every corner of the country.

A Brief Summary of the Scam

The scam goes something like this:

  1. You lock yourself out of your car or house late at night.
  2. In a panic, you google emergency locksmiths nearby and call the first one you find.
  3. The person who answers your call gives you a price quote (anywhere from $20 to $90).
  4. A locksmith shows up and tells you the job will be more complicated than they thought. The price is now double what you were quoted.
  5. You agree to the higher price because it’s late, you’re tired, and you have no other options.
  6. The locksmith successfully opens your car or house door (sometimes even drilling into the lock, thus requiring the installation of a new one), but now tells you the price is even higher. He demands payment in cash.
  7. Since he has your keys, you’re not in a position to argue.
  8. You begrudgingly accept the final price because you feel like you’re out of options, even though you know you’re being ripped off.

As this New York Times article from January 2016 explains, these scams are carried out by call centers all across the country. They operate by manipulating Google Maps listings and paying large sums of money to advertise with AdWords. This allows them to capture the attention of panicked, locked-out locals and dispatch unqualified subcontractors to their locations. And that’s when they get you.
It’s one of the most successful get-rich-quick schemes out there.

Google Is Not Doing Enough

Unfortunately, Google has been enabling these scams, intentionally or not. Google has established extra precautions when it comes to verifying the legitimacy of locksmith listings, but these measures have only made it more difficult for honest locksmiths. Meanwhile, the shady locksmith companies run rampant, finding loopholes simply by using AdWords.
Given the wide reach of the scams, Google treats locksmith companies with suspicion right out of the gate. Locksmith listings are under constant scrutiny, as Google monitors them closely for any spam-like behavior or other red flags. There’s even a special, involved process when verifying new or updated listings.
The extra review makes life more difficult for legitimate locksmiths, but it would be worth the trouble if it actually did anything to reduce the frequency of scams. Unfortunately, it hasn’t had this effect. Not even close.
As long as shady locksmiths are able to advertise with Google AdWords, post photos of fake storefronts, and weasel their way to the top of local search results, the scams will continue.
Of course, it’s impossible for Google to identify scams with 100% accuracy. However, it’s Google. It has more resources, manpower, and control than any of us can even imagine. How is it possible that it hasn’t implemented more effective safeguards against locksmith scams?
Here’s how Prospect Genius thinks Google should be handling this problem:

  • Post a general warning about the scam on all locksmith listings, including red flags to watch out for, so customers are on high alert.
  • Require all locksmiths to display certain credentials (e.g. business license, membership with the Associated Locksmiths of America).
  • Use existing technology to warn customers when they’re calling a number on a VoIP line (which is what many of these scam artists use).
  • Leverage Google Pay to mandate pre-payment for emergency locksmith services so the customer doesn’t get ripped off at the last minute.
  • Verify addresses and storefronts for locksmiths by driving to their physical locations in the Street View Car.

It’s baffling that a small team like Prospect Genius can come up with more productive solutions than Google can.

It’s Up to You

Obviously, we can’t count on Google to make significant changes any time soon. For now, it’s up to honest locksmiths to educate your communities.

  • Spread the word about this scam.
  • Band together with nearby locksmiths and inform your customers about realistic price points.
  • Add a price list to your website.
  • Share news stories about the scam on social media.
  • If you know a specific company in your area is scamming people, call them out!

We can’t single-handedly stop these locksmith scams, but if we spread as much information as possible, we can at least reduce the number of victims.
Here are some news stories to get you started:

  • Locksmith scam hits North Carolina | WNCN
  • Indiana hit hard by locksmith price scheme, overcharging | 13 WTHR Indianapolis 
  • Googling for a Locksmith May Not Be the Best Idea | Digital Trends
  • Fake Online Locksmiths May Be Out to Pick Your Pocket, Too | The New York Times
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