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You are here: Home / Archives for local search

Top 10 Things That Really Matter for Local SEO (And 3 That Don’t)

Last Updated: July 23, 2025

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If you’re running a business you don’t have time to waste chasing every shiny SEO trick or listening to smooth-talking salespeople promising “AI magic” overnight. The truth is, local SEO boils down to a handful of proven moves that actually bring customers through the door.

This post cuts through the fluff and gets real about what actually matters in 2025, especially with AI and voice search shaking things up. We’ll tell you what to focus on, what you can skip, and how to grab some quick wins even if you’re juggling a dozen jobs and no extra hours in the day.

Top 10 Local SEO Factors Ranked by Impact (with AI Optimization Insights)

1. Google Business Profile (GBP) Optimization (Including Proper Business Categories)
This is your digital storefront. If your GBP isn’t dialed in, you’re basically invisible. Fill it out fully, pick the right business categories, add some photos, and update it now and then. No fancy tricks, just the basics done right. AI assistants love pulling info from here, so if you want your business to pop up when someone says, “Hey Siri, find a plumber nearby,” this is your bread and butter.

A word of caution though: Don’t get aggressive here. Do not stuff keywords where they don’t belong and do not make multiple listings unless you actually have multiple places where customers can walk in to see you. These tactics are terrific ways to get your listing suspended.

Quick win: Spend 20 minutes today to claim or update your profile. It pays off.

No Time? Not to worry, we can help you with this through our GBP Optimization service.

2. Consistent Name, Address, and Phone Number (NAP) Across the Web
If Google finds different addresses or phone numbers all over the place, it gets confused and so do your customers. Make sure your business info matches exactly everywhere. That means your website, Google, Facebook, and all directories need to display the exact same spelling of your name and address and all use the same phone number. Stop messing around with sketchy citation sites and link-farming schemes, they won’t save you.

Quick win: Take 10 minutes to do this advanced search: “YOUR COMPANY NAME -5555 CITY STATE” Of course, swap in your actual company name, city, and state. The “-5555” is the last 4 digits of the one phone number that should be out there for your business. The minus in front of it tells Google to show you only places where your company name appears without your correct phone number. Now you have a list of citations to start fixing.

3. Online Reviews and Reputation Management
Reviews aren’t just for bragging rights, they’re your credibility on the line. Get good reviews, respond to them, and keep customers coming back. It’s not rocket science but it takes hustle. AI-powered assistants also scan reviews before recommending you. It’s very important, especially for AI optimization, that you get keywords into your reviews and review replies. You really want your customers to mention the services performed and the city & state where the work was done. You can also make sure to include these things in your replies.

Quick win: Spend 5 minutes replying to your customer reviews on Google Maps. Make sure you include the service performed, city & state, in each one. Remember to be polite, appreciative, and friendly, even if the review was not 5-stars.

4. Distance From Searcher
Google lists local businesses who are nearest to the searcher first, no surprise here. This one’s mostly out of your hands but knowing it means you can’t just rely on SEO alone. Get out in your community, hand out cards, and build local connections. And heads up, if some smooth talker tries to sell you a “magic bean” that cancels out distance? They’re full of nonsense. Don’t waste your time or money.

Quick win: Start working on adding content to your site that combines your city & state with your services, just like in #6 below. That one task addresses both of these issues. The more you do, the more you extend your reach.

5. Backlinks from Local and Authoritative Sources
A backlink is just a link to your site that lives on someone else’s site. Think of them as online word-of-mouth. Links from trusted local sites or industry groups make Google trust you more. Forget buying cheap links and using paid link-farms, they’ll get you nowhere fast and may end up getting you a penalty.

Quick win: In about 15 minutes, you can first, do a search for your phone number in quotes: “555-555-5555” See what comes up. Then, if you don’t see Yelp, Apple Maps, Bing, etc. then pick one directory and make a new listing. Be sure to include your website so you get that coveted backlink.

No Time? Directory listings are time-consuming, which is why most people outsource them. Our Directory Dominator service is here if you ever need it.

6. Localized Website Content (Including Voice Search Optimization)
Write like you’re talking to your neighbors. Include your city and neighborhood names naturally, and answer the common questions customers ask, especially ones they might speak aloud to their phone. Voice search is booming, so ditch the robot talk. You can also add pages to your site for every combination of service and city. For example, separate pages for “house rewiring in Dallas TX” and “house rewiring in Fort Worth TX” can help you to stretch your reach as far as possible.

Quick win: Spend 10 minutes (preferably each day) writing a super simple blog post. All you need is a “before” picture, an “after” picture, and 2 sentences. Just write what you did and where and post the pictures. This way, you start building a lot of pages with localized content. If you write more, you’ll get more power from your efforts, but just doing something, is helpful.

7. Website Performance (Mobile-Friendliness and Page Load Speed)
If your site loads like molasses on a cold day, people bounce and Google notices. Most searches happen on phones, so make sure your site looks good and works fast on mobile. Just keep in mind that this is basically a bar you have to get over, but there’s no bonus points for how far you surpass it. You just need to make sure your load times are good enough to pass muster. There’s no bonus prize for the fastest-loading site.

Quick win: Find the largest images on your site (by file size, not by resolution.) Use an online converter tool to convert that image into Google’s preferred .webp format. Bonus points if you can manage to get the file size under 100 KB without making it look low-res/grainy.

8. Behavioral Signals (User Engagement)
Google and AI keep track of how people interact with your listing, clicks, calls, time on site. The more positive action, the better your chances. Make sure your menus are clearly displayed and sensibly laid out. Don’t make users go 4 layers into an expanding menu to find what they need, and don’t make them hunt for your contact information.

Quick win: Spend 5 minutes looking at your site’s navigation. If you have items that are buried more than one layer deep, it’s too much. Try to flatten it. You don’t want users to have to expand out multiple items to find what they need. Your best and most-competitive services should be very easy to find. Same goes for your contact information…do not bury it because people will give up and move on to your competitor.

9. Social Media Engagement
This isn’t a direct ranking factor but it’s a good way to build brand awareness and reach younger customers. Don’t get distracted by complicated platforms, pick one or two and keep it simple. Better to be good at one or two than bad at 5.

Quick win: Remember those blog posts you started doing in #6 above? Use those to create posts on social media. It’ll cost you another 2-3 minutes, but now you get fresh content going out to your favorite social media channel which can be very helpful.

10. Structured Data Markup (Schema.org)
If you’ve got the time (or someone to help,) adding structured data helps search engines understand your business better and show richer info in results. It’s technical but useful. At least get proper markup on your address and phone number. These are critical data points so you want to be sure that search engines and AI’s can find and understand these bits of info.

Quick win: Here’s a template for some JSON markup you can put on your site. Just put this into the header section and swap out the values to match your business data. This should be a very, very basic task for a “web guy” or your tech-savvy teenager. Here’s the template.

Honorable Mentions

  • Age of Domain
    Older domains sometimes carry more trust but have minimal direct impact compared to other factors. If you’ve got a domain you’ve been using for a long time, make sure you keep control of it. If you have to start over with a new domain, it’s going to be painful. If you don’t have the user name and password for the site where the domain was registered, you need to figure out who does and what sort of safeguards you have (or can put) in place.

  • Citation Quantity
    Fewer, consistent, and accurate citations in reputable directories matter more than lots of inconsistent listings. Putting a link in a plumbing directory to your car detailing business is not going to help much. In fact, it might hurt you. Focus your limited time on the big, important directories first.

  • Geo-Targeted Advertising
    Paid local ads can boost visibility but don’t affect organic rankings directly. This can be a place you can get quick wins, but it’s not directly related to your local SEO and AI optimization efforts.

3 Things People Think Matter, But Don’t (Or Don’t Anymore)

  1. Keyword Stuffing in Your Business Name
    Adding keywords like “Best Plumber” to your business name might seem like a shortcut but Google sees this as spammy and can penalize you. Stick with your real business name to stay natural and trustworthy.

  2. Quantity Over Quality in Citations
    Citations are just mentions of your business information on other people’s websites. Having dozens of business listings isn’t useful if the info isn’t consistent or if the sites aren’t reputable. Focus on a smaller number of accurate, high-quality citations.

  3. Exact Match Domain Names (EMDs)
    Having a website address that exactly matches a keyword used to help rankings a lot. Now Google cares more about useful content and a good user experience than about your domain name so focus on strengthening your brand, rather than keyword stuffing your domain.

Real Talk: The Other Stuff Nobody Tells You

Running a local business is tough. Slow-paying clients, flaky vendors, and tight cash flow can mess with your marketing plans. If you can’t pay for fancy tools or agencies right now, don’t sweat it. Nail the basics first, the ones above. They don’t require a big budget, just some grit and consistency.

Also, watch out for silver-tongued sales reps promising quick “AI optimization” or “voice search hacks.” There’s no magic button. Local search and AI are BOTH all about the fundamentals done right.

Final Thoughts

Local SEO doesn’t have to be rocket science or a full-time job. Focus on these proven steps, keep it real, and don’t get distracted by the noise. Whether you’re juggling 12-hour days or flying solo, small efforts in the right places bring big results over time. Ready to get your local SEO working for you? Start with your Google Business Profile today and take it from there.

 

Local SEO FAQs


Google Business Profile (GBP) optimization involves fully completing your business profile, selecting appropriate business categories, adding photos, and keeping the information updated. This enhances visibility in local search results and voice search queries.


Consistent NAP information across all online platforms ensures that search engines can accurately associate your business with its location, improving local search rankings and user trust.


Online reviews serve as social proof and influence both user decisions and search engine rankings. Encouraging customers to leave reviews and responding to them appropriately can enhance your business’s credibility and visibility.


Proximity to the searcher is a significant factor in local search rankings. Businesses closer to the searcher’s location are more likely to appear in local search results.


A mobile-friendly website ensures a positive user experience on smartphones and tablets, which is essential as mobile searches for local businesses continue to rise.


Avoid practices such as keyword stuffing, purchasing backlinks, and using fake addresses or multiple listings for the same business, as these can lead to penalties and reduced visibility.

How to Minimize Your Damage From Google’s New Platform

Last Updated: February 15, 2024

Have you noticed a new type of sponsored result on Google’s search results pages? These ads are for Google’s new platform, Local Services, which Google designed to promote local service providers like plumbers, electricians, handymen, cleaners, locksmiths, and the like.

According to the official website, “Local Services ads help you connect with people who search on Google for the services you offer. Your ads will show up for customers in your area, so you can keep your calendar full.”

Sounds fair enough at first glance. But, wait—doesn’t this description sound familiar? That’s probably because it’s virtually identical to the purpose of any local online directory already in existence, like HomeAdvisor, Thumbtack, Porch, Yelp, and so on. So, why does Google claim Local Services ads are here to “help you connect with people” when such platforms are already doing just that? We’re not buying it. Instead, we have a different theory as to what Google’s true motive is…

Money.

Keep reading to find out how the Local Services platform further advances Google’s pay-to-play model, and how this may hurt small businesses like yours. But don’t panic yet: We also offer up a handful of ways you can counteract the negative effects of Local Services and keep your business in the game.

Let’s jump in!

Is Local Services Just Another Money Grab?

We aren’t here to hurl accusations around. However, given Google’s track record of monetizing everything, it’s not a stretch to come to this conclusion. You see, Google wants to be the main hub for any and all online searches—basically, any internet experience whatsoever—so it’s not surprising that Google is trying to steal this coveted traffic away from other local directories.

We would never blame a company for trying to make more money. However, that’s not the full picture of what’s happening here. The Local Services platform doesn’t just benefit Google at the expense of local directories—it also hurts small, local businesses like yours in several ways.

How does it hurt you? Well, before we dive into that aspect of Local Services, you first have to understand how the platform functions.

How the Local Services Platform Works

Local Services functions like many other online business directories out there: If you decide to sign up as one of Google’s “service providers,” you’ll have your own profile where you add details about your business, including your service area, services offered, and hours of operation. You can also manage leads and communicate with potential customers via the platform.

Mainly, though, Local Services is yet another way for Google to get money from businesses. First, in order to get the status of “Google Guaranteed” (see image below), you have to go through a comprehensive background and reputation check, which can be a costly and time-consuming process. And then, of course, you have to pay every time you receive a lead through Local Services. And this brings us to the biggest issue…

Local Services Runs on Ads

Google uses the information in Local Services profiles to generate paid ads. When people search for home services, they’ll see sponsored results advertising specific local businesses at the top of the page, above the AdWords results.

Google ranks and displays Local Services ads in order based on the following criteria:

  • Proximity to potential customers
  • Number of positive customer reviews
  • Overall “score” (star rating) on Google
  • Responsiveness to messages on the platform
  • Whether they’re currently open or not
  • Number of complaints about the business

Here’s an example of a local search for “plumber”:

Google Local Services Ads

As you can see, Local Services ads are nothing flashy—they merely show your business name, star rating, location, phone number, and hours of operation. However, they dominate the top of the search results page, even overtaking AdWords placement. Needless to say, businesses with Local Services ads are going to get A LOT more leads via Google search. But here’s the kicker…

Favoring Big Companies Over Small Businesses

Now, between Local Services AND AdWords, nearly half the search results page is taken up by paid advertisements. This only fuels the common criticism that Google is digging its heels further and further into a pay-to-play model.

In this way, Local Services is just the latest in a long line of grievances that small business can levy against Google. This is yet another example of Google favoring big businesses and screwing over the little guy.

First of all, as we outlined above, Local Services further alienates small businesses with limited budgets by making it virtually impossible to rank unless you fork over a substantial amount of cash. Plus, you have to pay for every lead that comes in through your ad.

But it gets worse…

Tanking Your Website Traffic

Not only does Local Services’s pay-to-play model prevent you from competing with your bigger competitors, but it also directly hurts your website traffic because your site is not as visible in search results. As a result of lower traffic, your SEO authority takes a hit. Moreover, you’ll look at your low visitor numbers and assume something is wrong with your site, even though your site has nothing to do with the problem.

We’ve already seen this happen with many website owners. They notice their website traffic and incoming calls have plummeted—and immediately blame their SEO provider. In reality, these low numbers are merely an unfortunate symptom of Local Services gaining prominence and siphoning off potential local customers. However, the website owner doesn’t realize this, and they get angry and fire their SEO provider.

These feelings of anger, fear, and frustration are a completely valid response to what’s happening here. But quitting your current SEO program will only lead to catastrophe. If you stop SEO, you’ll have to start over with nothing, now facing even stronger headwinds than you did before.

Your Solution: Adapt and Act!

If you’re not angry right now, check your pulse. Google has a long history of pushing this pay-to-play model, which naturally favors big companies and stacks the deck against small businesses. This isn’t anything new, per se. It always feels like Google ignores any harm done to small businesses, as long as it keeps raking in cash.

Unfortunately, we don’t have the power to tackle this Goliath head on. What we can do, however, is find ways to work around it and minimize the damage. Thankfully, the local search landscape is changing, and Google isn’t the be-all and end-all that it used to be. There are many other platforms that, when leveraged to their maximum potential, can be extremely effective at generating leads. You just have to get creative.

Here are some strategies you should consider incorporating into your marketing plan:

  • Facebook Ads: Target ads to put yourself right in front of local customers on Facebook. This has proven to be a very powerful tool for many of the local business owners we work with.
  • Word of mouth: Ask your existing customers to spread the word about you. Have them leave reviews on Facebook, Google, and any other directories you use.
  • Branding & reputation management: Be more intentional in how you present your company. By carefully planning your brand (e.g. logo, slogan, uniforms, signage, etc.), you’ll generate more familiarity and recognition among your local community.
  • PPC: Yes, we did just spend the better part of an entire blog post complaining about Google’s pay-to-play model. However, complaining doesn’t change the fact that Google is the prevailing destination for local search. You can still avoid the pains and costs of Local Services, though, by opting for an intelligently planned AdWords campaign, instead. When your campaign is designed and monitored by a savvy marketing specialist, you’ll be able to keep click costs affordable and adhere to a modest budget.
  • SEO: Do the opposite of quitting your SEO campaign—invest in SEO even more! Let’s put it this way: If the local search pie has gotten smaller, you need to at least make sure your share of the pie doesn’t shrink any further.
  • Community apps: There are free mobile apps like Houzz and Nextdoor where you can promote yourself to local customers who need your services. These apps will help local homeowners find your business based on what kind of home improvement project they’re undertaking.

So, the bottom line: Even though Google has made the playing field even less fair, you still aren’t powerless. Use that anger you’re feeling and funnel it into other channels. As we said above, social media platforms like Facebook are super-effective alternatives. And don’t be afraid to go offline, either: There’s plenty of real-world marketing you can do in your local community through good ol’ fashioned word of mouth and networking.

Any questions? Give us a call or fill out the contact form to chat with one of our specialists!

Could You Be Targeted Next by Google's Aggressive New Filter?

Last Updated: February 15, 2024

Raise your hand if you wish Google would stop making secret updates already! Just when you think you’ve mastered local search, Google launches a change that turns everything on its head. This time, it’s the Hawk update.
This latest update has serious, wide-reaching consequences for small, local businesses like yours. It’s crucial you understand the impact this update could have on your business. That way you can take steps to protect yourself. Keep reading to find out everything you need to know.

First, a Quick Summary of Google’s Hawk Update

At the end of August 2017, local SEO expert Joy Hawkins detected a change in Google’s local search filter. She noticed that Google’s search results had stopped showing certain businesses that used to rank locally. As it turns out, Google was bumping select businesses if they shared a similar category and street address with another business that had a higher ranking.
To be fair, Hawkins notes that this is an improvement on the update immediately preceding it. The previous update (known as “Possum”) applied to any businesses that were even *near* each other. So, if two plumbers were located on the same block, one of them would be filtered out of the results. Thankfully, the Hawk update seems to have rectified that.
Now, the local search algorithm narrows its focus on businesses that share the same street address and category. The intention, Hawkins explains, is “to help ensure that multiple listings for the same company don’t monopolize the search results.” However, it’s having a massively negative effect on many legitimate businesses.

How the Hawk Update Affects You

You might think, “Well, good. That means fewer spammers and impostors.” To an extent, you’d be right. However, lots of local businesses share commercial building space. Moreover, many local service providers (like plumbers, handymen, appliance repairmen, etc.) operate out of their homes and use P.O. boxes and UPS stores for their listings to avoid advertising their home addresses. They’re perfectly legitimate businesses, but their listings are now vulnerable.
In fact, we are seeing Google auto-suspend numerous clients with virtual mailboxes (especially UPS Stores) as soon as we try to verify their listings. This tells us Google is maintaining a database of virtual addresses so it can prevent businesses from using them. Ever since the Hawk update rolled out (and even a little earlier), we haven’t been able to use a UPS Store address for a new client without the listing getting suspended.
If that all sounds too technical, let’s boil it down. Here’s what you need to know: Google’s new update poses a major threat to any business that uses a virtual mailbox. If you use a UPS Store or a similar type of virtual address, Google could bump you from local search results while a competitor remains. According to Hawkins, when there’s more than one business at the same location, “Google picks the most relevant listing of the bunch and filters the rest. It’s very similar to what they do organically with duplicate content.”
But how does Google pick “the most relevant listing”? That, in keeping with Google’s m.o., is a mystery. However, based on past and current trends, we can assume Google makes this distinction the same way it assigns ranking: by looking at a business’s website content, customer reviews, backlinks, and other supporting data.
In short, you may be affected by this latest update if you:

  • Rent space in a commercial building that also houses similar businesses
  • Use a mailbox at a nearby UPS store to avoid listing your private residence
  • Do either of these two things and don’t have an established web presence yet

Needless to say, this applies to a lot of businesses. So, this begs the question: How can you prevent damage to your listing?

How to Protect Your Local Business Listing

There are no guarantees when it comes to Google. However, you can minimize the likelihood of Google filtering you out by making some changes. For example:

  • Just use your home address. This is the best option because, ultimately, this is what Google wants. It wants every business using a physical street address. All signs point to Google only becoming more aggressive with virtual addresses in the future. Biting the bullet and switching to your home address will cause less trouble in the long run.
  • If you really don’t want to use your home address, choose another virtual mailbox that’s not a UPS Store. (We can help you choose one.)
  • Start building your web presence and get more reviews on your listing. Lead Google to view your business as the “most relevant.” This way, it will be less likely to bump you from the search results.

Unfortunately, there’s no quick or easy solution here because every case is so different. Your chances of being filtered out of local search results go up or down depending on your location, industry, and competitors. In other words, the solution can only be determined on a case-by-case basis.
For this reason, our specialists are available to help any business owner who is concerned about the Hawk update. We’ll check out your web presence, analyze your case, and provide you with a sound strategy to minimize damage. Please don’t hesitate to call or email us for help.

Don't Be Afraid to Get Emotional in Local Search

Last Updated: July 27, 2017

At first thought, you might not believe emotions have anything to do with local searches for things like appliance repairs, junk removal services, or window installation. Indeed, these topics appear rather dry. However, as Ryan Shelley uncovers in his recent article on Search Engine Land, emotion is what powers every local search, and what ultimately leads to a purchasing decision—whether we’re conscious of it or not.

Pain and Pleasure as Motivation

In his article, Shelley discusses the two specific emotions that motivate consumers to make a purchasing decision:

  • The desire to soothe pain
  • The desire to obtain pleasure

Or, as he succinctly puts it: “Pain and pleasure are key driving forces behind every person’s action.”
Therefore, your online content should capture at least one of these emotions. For most local service providers, your appeal is your ability to alleviate your customer’s pain: You fix the broken washing machine that’s been making laundry difficult; you unclog the dishwasher that suddenly overflowed in the middle of the night; you troubleshoot the old furnace to figure out why their utility bills have been astronomical; and so on.
Of course, other businesses like car audio installers and home remodeling contractors are successful because they deliver pleasure: a fun, high-quality speaker system or a beautiful, new kitchen. You get the idea.

Target Your Customers’ Emotions in Your Content

It’s up to you to know your customer base and their motivations, and how your business makes life better for them. Why does a typical customer call you? What are the pain points they frequently wish to resolve? Alternatively, what are the luxuries they seek to enjoy? And, most importantly for either scenario, how does your business help them solve their problems and meet their specific needs?
Once you’ve answered these questions, you’ll have a much more effective presence in local search. That is, once all of your online content—including business listings, social media posts, and website pages—addresses them head on. Appeal to your customers’ needs and demonstrate how you meet them. By targeting their basic desires to seek pleasure and avoid pain, you’ll dramatically increase your leads and improve your chances of closing more jobs.
Want more details on how emotions help you connect with customers via local search? Read Shelley’s full article: “The Psychology of Search: Unleashing the Power of Connection.”
And to learn more about what it takes to enhance your local search performance, read our previous blog post: “Want to Dominate Local Search? Here’s One Thing You Need.”

Are You Doing Enough to Get Noticed on Facebook?

Last Updated: July 20, 2017

Today, Facebook essentially doubles as a business directory. It provides businesses with their own pages to display contact information, details about products and services, photos, and more. In this sense, Facebook pages aren’t much different from Google My Business listings. That’s why a growing number of people aren’t even using Google for local business searches anymore. Of course, Google is still dominating local searches, but Facebook is increasing in prominence.
Most small business owners like you are taking steps to be visible in search engine results. But what are you doing to make sure you get in front of consumers who never even make it to a search engine? What are you doing to get noticed on Facebook?
In this blog post, we’ll talk about why you can’t afford to ignore your audience on Facebook. Then, we’ll discuss some of the basic things you need to get in front of that audience. Let’s dive in!

Why You Can’t Forgo Facebook

Why isn’t a presence on Google enough? Because people are crowdsourcing their needs on social media, particularly on Facebook, like never before.
Think about it: The generation that came of age with social media is now the generation that makes up a large portion of first-time home buyers (the median age of first-time home buyers is 32). As they enter the world of homeownership, they’ve got a lot of questions. Whereas older generations might have called their parents or relatives for advice, the younger generation is turning to a space they’re more comfortable with—Facebook—to poll multiple friends simultaneously.
These days, it’s not uncommon to see Facebook posts like:

  • “Our water heater broke last night. Does anyone have a recommendation for a repairman?”
  • “Our dishwasher is clogged. Has anyone ever dealt with this before? Is it something we can fix ourselves?”
  • “Anyone know what might be causing our grass to keep turning brown? Should we call a landscaper?”
  • “Has anyone installed new windows recently? Ours need to be replaced and we’d love to get a quote.”

Beyond crowdsourcing, Facebook is simply the go-to platform for many members of this generation. Because they’ve been using Facebook for well over 10 years, it’s woven into the fabric of their daily lives. Virtually everyone they know has a Facebook profile. They expect businesses to have Facebook pages, too.
So, if lots of people are searching for topics related to your business right there on Facebook, and they expect you to have a Facebook page with all your info, why would you opt not to have one? Why not make it as easy as possible for them to find you? If you’re not on Facebook, they’ll likely find your competition, instead.

How to Make People Notice You on Facebook

Now that we’ve established how essential a Facebook page is for your business, let’s look at some ways you can get in front of the right people.
1. Flesh Out Your Page
Go through all the “About” sections on your Facebook page and fill out every detail you can. Make sure you include the correct phone number, street address, website URL, and business hours. Also, make certain your business category, i.e. what you do, is crystal clear from the moment someone lands on your page.
2. Don’t Forget About Photos
Include as many photos as possible! High-quality profile pictures, cover photos, and photos in your gallery are crucial in appealing to the visual nature of social media. Keep in mind, shared photos also perform better (reach more viewers) than written updates on your news feed. Overall, photos are a crucial avenue to get noticed on Facebook.

READ: “Why You Need High-Quality Images on Social Media to Build Trust”

3. Get Lots of Customer Reviews
People are constantly seeking social proof when considering a new place to visit or company to hire. Have other people used this company? Did they enjoy the experience? If people don’t see customer reviews on your page, they’ll assume you’re not particularly well known, which, in their minds, equates to you not being a reputable business. Therefore, you need to get as many customer reviews as you can.

READ: “How to Get More Customer Reviews Just by Asking for Them”

4. Boost Your Posts Regularly
With the way Facebook works for businesses these days, it’s difficult for your posts to reach a wide audience unless you pay to “boost” them. Sponsoring your posts is par for the course now. Doing so allows you to target your desired audience according to details like age, location, and interests. Then, Facebook gets your content in front of the right people.
Sharing an update without boosting it is like whispering into a noisy crowd. Boosting an update gives you the megaphone you need to rise above the constant din and get noticed on Facebook.
5. Engage With Your Audience
Facebook isn’t just about sharing your own updates. You also need to reply to people’s comments, like other people’s posts, and generally interact with your audience. This demonstrates to your page visitors that you’re active and involved and that you care about others.
6. Respond Quickly to Messages
Our last tip is very straightforward. When someone sends your business a private message on Facebook, respond ASAP. They’re probably asking you a question about your services, products, or business hours, and they require a prompt answer (or else they’ll move on to a competitor). Moreover, Facebook will actually do you a favor and let people know if you have a fast response rate. Next to the “Send message” option, your page will say, “Typically replies within an hour” or something similar. Facebook won’t display anything if you have a slow response rate, but you want to accrue these little selling points to make your business stand out.
Using these recommendations, you’ll sharply increase your chances of being discovered by local customers, even if they never search on Google. Good luck! And don’t hesitate to reach out if you have any questions.

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