You've heard of our CallTrax™ feature—our very own call-tracking tool that comes with every Starter, Core, or Premium program. But did you realize exactly how vital it is to your campaign? By keeping track of all the phone calls that come through your CallTrax number, it transforms the way you interact with your program. If you take advantage of this powerful tool, we're confident you'll see remarkable results. Here's how our call-tracking tool is just what you need to achieve the results you've … [Read more...] about How This Call-Tracking Feature Can Transform Your Marketing
Why Customer Service and Facebook Are a Brilliant Match
Local SEO isn't the only way to spread the good word about your business. Offering friendly, helpful customer service is a super-easy way to keep customers happy and strengthen word-of-mouth. After all, customers are much more likely to do repeat business with a company that provides superior customer service. So why not take this one step further and make your customer service efforts public? When you receive customer comments on social media, particularly Facebook, you can respond right there … [Read more...] about Why Customer Service and Facebook Are a Brilliant Match
Keep Calm and Carry On: How to Respond to a Negative Review
Customer reviews are a blessing and a curse. When you have countless satisfied customers leaving you glowing reviews on directories like Google+ Local, Yelp, Facebook, Angie's List, CitySearch, and so on, your business gets a huge boost and your self-esteem soars. But as soon as you notice one negative review, a record scratches and the party stops. You can't believe what you're reading. It's upsetting to read negative things about your company, especially when you try so hard to satisfy every … [Read more...] about Keep Calm and Carry On: How to Respond to a Negative Review