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Stay Connected with Phone and E-mail Features

Our last post highlighted the photo gallery and blog features of your LeadTrax site, but we offer a whole bunch of other great features you may not be aware of. Today we want to focus on a number of other options we offer to make it easier for you to communicate with your prospective customers. After all, when it comes to sealing the deal, communication is vital, so we want to make it as easy as possible for you to connect with these potential clients!

E-mail to Robo-Call

Time is of the essence when it comes to closing a deal, and, unfortunately, with e-mail correspondence, sometimes you don’t see the message in a timely manner. So don’t let not responding to the message quickly enough cost you the lead! PG offers a complimentary feature that can turn your e-mails into calls: We’ll send the message to a robo-call service, which means when you answer the phone a robot will read the e-mail out loud to you. So if you have your cell on you, you won’t have to keep checking your e-mail to keep track of leads. If you’re the kind of pro who’s always on the go, this feature makes it easy to stay on top of those e-mail leads.

E-mail to SMS (Text)

We can also transform your e-mails into text messages for your convenience. This works just like the feature mentioned above, except that instead of a robo-call, you’ll receive an SMS message containing the first 140 characters of the e-mail.

Advanced Phone Package

Did you know that your CallTrax number can do way more than just monitor call volumes? We can also set up your CallTrax number to forward calls to different numbers (based on schedule or number of rings) and even add extensions… Don’t be limited by only connecting your CallTrax number to one phone. Our three advanced phone options include: 1.    Multiple rings—If you have several different phone numbers where you’d like to receive calls, we can configure your CallTrax number to ring at each one in different fashions. A popular option is the “round-robin” style:  the first two rings can go to phone A, the next two rings can forward to phone B, and so on. You can also opt for sequential or simultaneous rings. These options increase the chances that an incoming call will be answered instead of missed. And missed calls often mean missed opportunities. 2.    Daily schedule—Would you rather receive phone calls at certain numbers depending on the time of day? We can do that, too! Let’s say, for example, that you want to receive leads only on phone A in the morning, on phone B in the afternoon, and on phone C in the evening. With our advanced phone package, that’s possible! We can also route your calls based on the day of the week. 3.    Extensions—If you have multiple lines, we can set up extensions for you. For example, you might have one line for customer service and another for parts, and you might want to allow leads to choose which line they want to connect to. For your convenience, we will set up extensions and even record the automated message, along the lines of: “Thank you for calling Advanced Appliance. To speak with customer service, please press 1; to order parts, please press 2.”

Advanced E-mail Form

Frustrated by not having all the information you need when prospective customers communicate with you via e-mail? Get all of the relevant info the first time around with an advanced e-mail form from PG. We can customize the form to make sure you get everything you need from the client, saving you both time and frustration. Check out a recent example for ideas, but remember, we should be able to create a fully customized e-mail form for your particular business needs.

Call Recording

Have you checked out your call log recently? As a convenience to you, we log and record all calls generated by your campaign. That means even when you don’t have pen and paper handy when you answer a call, you can listen to the call later to catch any details you may have missed. If you’re interested in utilizing one of our convenient phone or e-mail features for your LeadTrax site and campaign, just let us know. Contact your customer service representative or campaign manager, and we’ll get you set up with the high-tech communication tools you need to succeed.