For businesses large and small, social media isn’t optional anymore. It’s essential. Does your business have a social media presence? If not, then you’re missing out on a staggering number of benefits—benefits your competitors are probably enjoying as you read this. So, what are the benefits of social media for small businesses? How can you make the most of them? Keep reading to find out.
Social Media Fosters Connection
One of the biggest reasons for social media’s rise has to do with how easily and quickly it connects people. In your case, social media will enable you to connect with your target customers (and vice versa). By sharing, commenting, and generally interacting with current and potential customers, you’ll strengthen your relationship with them. In fact, social media platforms like Facebook have become another channel customers are using to directly contact businesses. Whether it’s through public wall posts or private messages, customers may rely on social media to inquire about your products or services, send you valuable feedback, or to even ask for a price quote. Contacting you via social media is even easier than sending an e-mail (never mind making a telephone call), so the frequency of this method of contact is expected to rise. As Lauren Friedman explains,
Your customers are on Facebook throughout the day—especially those that work with the internet, so it’s only natural they would much rather stay on the same website rather than switch or pick up the phone to call you. Many of them use Facebook Messenger now like text message, chatting with their friends and family throughout the day.
However, if you aren’t on Facebook, then that’s one fewer way customers are able to contact you. And don’t you want to make it as easy as possible for customers to get in touch with you?
Social Media Makes You Feel Real to Customers
When you’re active and engaged on social media, you’ll also be showing off your personality and the real people behind your company. This will build a relationship between you and your customers. They’ll begin to see you as a group of living, breathing individuals. Eventually, this will lead to more business. As Internet entrepreneur Evan Carmichael says, “People buy from people, not companies.” At the same time, a professional social media presence will also give you the appearance of a cohesive, legitimate company. Prospective customers will see your regular updates and posts on Facebook or Twitter and feel you’re genuinely invested in your business.
How to Make Social Media More Effective
Social media for small businesses doesn’t have to be complicated. It may feel like a daunting project at first, but once you get into the swing of things, you’ll barely even think about it. Heck, you might even enjoy it! Here’s how to make your social media presence as effective as possible:
- Be active. Don’t just create a Facebook page and forget about it. Regular activity is key.
- Share status updates, photos, helpful articles and videos, and any other content that will give your audience a peak behind the curtain. Make yourself and your team seem as real as possible.
- Regularly check your message inbox, as well as your page, and reply to anyone who has reached out to you about doing business with your company. You can’t reap the benefits of a direct line of contact if you aren’t there to respond!
How Prospect Genius Can Help
Feel like there’s not enough time in your day? Can’t figure out how to get started? Fear not! Prospect Genius is here to help. Our selection of social media packages offers assistance at all levels. Whether you’re just starting out or you want a more advanced, fleshed-out campaign, we’ve got you covered. Here’s what we offer:
- SocialStart: For clients who are just getting started on social media, we’ll create accounts on Facebook, Twitter, and Google+. Then, we’ll write several blog posts for you that we’ll share on your accounts so you have a handful of posts right out of the gate.
- SocialStream: For clients who are established on social media and want to share content regularly, we write a set number (determined by you) of blog posts each month and share them on your accounts.
- SocialBuzz: For clients who want to be engaged on social media but don’t have the time to share updates on their own, we create and share weekly status updates on your behalf.
- Paid Facebook Advertising: For advanced clients looking to expand their reach, increase visibility, and drive more traffic to their website, we create and manage targeted Facebook ad campaigns.
No matter where your business falls on the social media spectrum, Prospect Genius has a solution for you. Social media for small businesses is critical, but that doesn’t mean you should lose sleep over it. Have fun with it! Sharing details about your company and interacting with your customers can be rewarding and even eye opening. If you’re having trouble keeping up with Facebook or Twitter, simply give us a call and we’ll see how we can help. There’s no excuse for abandoning your social media presence!