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You are here: Home / Archives for Blog / Google Business Profile News

The Geeks At Google Just Threw A Monkey Wrench Into Your Day

Last Updated: November 4, 2025

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Up in their ivory tower, Google’s just cooked up what they seem to think are a pair of small changes. But out here in the real world, we’re about to face a mess. They just turned Google Maps into HomeAdvisor AND are giving you less value for your Local Service Ads (LSA) dollar.

Let’s rip the Band-Aid off, then go over some ways you can salvage a win from each of these changes.

1. The “Have AI Get Prices” Button

Google just turned your business into a line item on a price comparison list with this new feature they’re trialing. It’s appearing in some areas and for some searches, but there’s a high probability this becomes a standard feature soon.

What it looks like

A new blue button now appears under the map-pack: “Have AI Get Prices.”

Google's new "have AI get prices" button on google map results

How this likely works

  1. Customer taps
  2. Google’s bot calls or texts you and your competitors looking for pricing info
  3. You have just moments to blindly name a price or be left out
  4. Google compiles the data and delivers it via text or email to the customer

What we expect it to look like from the business’ side

Let’s say someone searches for “shower repair in Austin.” Instead of calling you, they tap the button.

  1. Google’s AI sends your business a message (via call, text, or chat) asking for a price quote based on the user’s request.
  2. You’ll get a short message like: “A customer in your area is looking for a price to repair a leaking shower. Please reply with an estimate.”
  3. You won’t know much. Most likely you’ll have no photos, no call, no way to ask questions. Just a vague request and a tight window to answer.

It’s starting to sound a lot like HomeAdvisor, but with even less interaction with the client. It’s turning you into a commodity.

Why it feels like a gut punch

  • You’re in the middle of a job.
  • You have no idea what the problem ACTUALLY looks like.
  • If you ghost the bot, it instantly serves the job to the two other guys who answered in 11 seconds.

It’s HomeAdvisor-style race-to-the-bottom

Week 1: Everyone quotes real prices.
Week 2: The clown low-balling by $200 wins every lead.
Week 3: Margins are gone and you hate your life.
Week 4: The clown is broke and so are you.

How to win anyway (do this now)

  1. Build a response plan
    Prepare some fast, flexible “starting at” responses that give customers something to compare, without locking you into a price. These can be saved as quick replies or text snippets on your phone.
Snippet 1: “Typical shower rebuild starts at $398. Requires a free 15-min inspection to confirm.”
Snippet 2: “Drippy faucet fixes usually run $109 and up. Same-day available.”
Snippet 3: “Water heater replacement starts at $1,299. Includes haul-away of old heater.”
  1. Make sure someone answers the AI
    You need someone who can respond fast. That can be your office admin, your cousin who’s helping part-time, or a dedicated answering service. Give them your pricing sheet and let them reply to AI quote requests instantly while you’re on the job. It’s actually more affordable than most people think.
    We recommend Professional Answering Service. We’ve worked with them before and can get you preferential rates if you want to give them a shot.
  2. Close the upsell in the driveway
    These quotes are just your foot in the door. The real money comes when you’re face-to-face with the homeowner. When presented with a Goldilocks style list of options, a large percentage will choose the better, more-profitable option. That’s your paycheck, so don’t leave it on the table.

Set this up by Friday and the bot becomes your $0 receptionist.

2. Green “Guaranteed” Badge Is Now A Blue “Verified” Badge

Google killed the green checkmark and the $2,000 refund promise in October. No longer do you get the guarantee that came with your LSA campaign.

What you still have

    • Same top-of-page LSA placement.
    • Same background checks.
  • Nearly the same trust, but now in millennial blue.

How to Turn This Into a Win

  1. Screenshot your new blue badge.
  2. Text your recent customers:

“Hey John! We just went Google Verified 🔥 Quick 20-second favor: tap here to leave us a review?”
[Link straight to your Google review form]

  1. Add one line to every email, invoice, and homepage:
    “Google Verified + OUR Fix-It-Free Promise”

Here’s the truth:

  • These tools are built for customers, not for your convenience.
  • Ignoring them doesn’t make THEM go away…just YOU.
  • Playing along (smartly) can still put money in your pocket.

So prep your price snippets. Get someone on quote duty. Show off that shiny blue badge. You don’t have to be the cheapest, you just have to be the fastest to show up and the best at following through.

Do that, and the robot doesn’t replace you, it routes the job straight to you.

 

 

Google Changes & Local Service Business FAQs


Google is trialing a new feature where a “Have AI Get Prices” button appears in the local map results. When a user taps it, Google’s bot may contact your business and competitors via call, text or chat to get price quotes, then the user receives a compiled list of prices. This turns your service into a commodity‑list item.


Because the business gets very little context — no photos, limited information, and only a short time window to respond. This “quote‑race” dynamic can force businesses into low‑margin bidding, resembling the model of lead‑generation platforms like HomeAdvisor.


Prospect Genius recommends: (1) Build “starting at” pricing snippets you can respond with quickly; (2) Ensure someone (an answering service or staff) is ready to respond instantly to the AI quote request; (3) Use the quick quote to get the prospect in the door, then upsell the profit‑making job when you meet the customer in person.


Google replaced the green “Guaranteed” badge (which included a refund promise) with a blue “Verified” badge in October. This means the refund guarantee is gone, though the placement and background check requirements remain largely unchanged.


Businesses should screenshot the blue badge, promote it by text‑messaging recent customers to leave reviews, and add a line on their website/emails/invoices like “Google Verified + OUR Fix‑It‑Free Promise” to maintain trust and differentiate despite the removed refund guarantee.


The broader message is: these tools are built for consumers, not necessarily optimized for your convenience. Ignoring the changes doesn’t make them go away—but adapting can allow you to harness them. Be the fastest to respond and deliver the best experience, so rather than being replaced by the bot, you become the routed business.

Google’s August 2025 Spam Update: What Local Businesses Need to Know

Last Updated: September 10, 2025

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If you’ve noticed some changes in your Google rankings lately, you’re not imagining things. On August 26, 2025, Google rolled out a major Spam Update focused on cleaning up local search results. And yes, it’s hitting Google Business Profiles (GBPs) hard.

For any business that depends on local visibility this update could mean a drop in traffic… or a big opportunity to move up.

Let’s break down what’s happening and what you can do about it.

What’s This Update All About?

Google is targeting spammy tactics in local search. That includes:

  • Fake reviews
  • Keyword-stuffed business names (like “Appliance Refrigerator Oven Repair Dallas TX” or “Best HVAC Company in Denver”)
  • Duplicate or fake listings
  • Virtual offices and P.O. box addresses
  • Scraped or AI-generated content that provides little or no value
  • Cloaking (showing different content to users and search engines)

This is all being driven by SpamBrain, Google’s AI system that helps detect and demote low-quality listings. The update is still rolling out, so expect some ranking shifts over the next few weeks.

Now, Google says the goal is to make things cleaner and more trustworthy. And sure, we’re already seeing some of the junk disappear from local results. But let’s be realistic, this is a moving target, a bit of a cat-and-mouse game. If Google can make even a 20% dent in the spam clutter, that’s a win. Just don’t expect 100% success, because some of this junk will always sneak through.

We’ve All Seen These Tricks Before…

We’ve all run into listings like:

  1. Appliance Repair Dallas
  2. Appliance Repair Fort Worth
  3. Appliance Repair DFW

Annoyingly, we all know these are the same business, just using multiple keyword-stuffed names to game the system. It clutters up the map and confuses potential customers, and takes up spots that other businesses should be occupying.

This is exactly the kind of behavior Google is trying to crack down on (finally!) If you’ve been losing visibility to fake-looking listings like these, this update might (maybe, hopefully) finally level the playing field.

Why It Matters

Your Google Business Profile is often the first thing people see when they search for services, shops, or professionals in their area. If you show up in the local pack (those top 3 map results), it can lead directly to calls, clicks, and visits.

Here’s what’s happening on the ground:

  • Some businesses saw traffic or visibility drop within 24 hours
  • Legit listings are climbing, while keyword-stuffed or fake ones are being pushed down
  • Less spam = more opportunity for ethical businesses to be seen

If you’ve been doing things the right way, you could benefit from this shift, but don’t expect the landscape to be totally clean overnight.

What You Should Do Right Now

No matter your industry, it’s a good time to give your online presence a quick tune-up. Here’s where to start:

1. Audit Your Google Business Profile

  • Make sure your business name matches what’s on your signage and marketing.
  • Skip keyword stuffing (e.g., “Smith’s Plumbing Dallas” should just be “Smith’s Plumbing”).
  • Confirm your address is a real, physical location, not a virtual office.
  • Merge or remove any duplicate listings using Google’s support tools.

2. Clean Up Your Reviews

  • Watch for unusual review patterns, like sudden 5-star spikes.
  • Use GBP’s built-in tools to report fake or suspicious reviews.
  • Ask real customers to leave reviews through follow-up emails or QR codes.
  • Encourage reviews with specific details, not just a star rating.

3. Strengthen Local Signals

  • Keep your hours, services, and photos current.
  • Post updates regularly (e.g., “Now booking fall checkups!” or “New products just arrived!”).
  • Make sure your name, address, and phone number are consistent across sites like Yelp, Angi, and local directories.

What This Means for You

Whether you’re running a plumbing company, a boutique, a dental office, or a fitness studio, this update is reshaping the local search landscape. And it’s doing it in a way that favors transparency and real-world legitimacy.

Here’s what many businesses are already seeing:

  • Improved rankings for clean, compliant listings (some up 20–30%)
  • Protection from shady review sabotage, which is all too common in competitive markets
  • An edge without spending big, since real reviews and a clean listing cost next to nothing

And more importantly, it sets you up for long-term success as Google continues rolling out targeted updates like this one. Just keep in mind, spam isn’t going away entirely. If this update knocks down a fifth of it, that’s still progress.

Final Thought

The August 2025 Spam Update is a clear signal: Google wants authentic, trustworthy businesses at the top of local results. Or at least, that’s what they say.

If your profile is clean, your reviews are real, and your business details are accurate, this is your moment to shine. But don’t expect the spam problem to vanish. This is an ongoing battle, and there will always be people trying to game the system.

Need a hand making sure your GBP is squeaky clean? Or maybe you’ve gotten swept up in this dragnet and you’re dealing with a suspension? Don’t worry, we’re here to help! Just reach out and we’ll take care of everything.

 

 

 

 

Google August 2025 Spam Update FAQs for Local Businesses


The update began rolling out on August 26, 2025, and is expected to take a few weeks to complete. It applies globally across all regions and languages.


Google is targeting fake reviews, keyword-stuffed business names, duplicate or fake listings, virtual offices or P.O. box addresses, AI-generated or scraped content with little value, and cloaking tactics.


Spammy Google Business Profiles may be demoted, while legitimate profiles may move up in local pack rankings, leading to improved visibility and potentially more traffic.


SpamBrain is Google’s AI-powered spam prevention system that has been enhanced with this update to better identify and penalize listings that violate spam policies.


Audit your Google Business Profile and website. Remove keyword-stuffed names, fake duplicates, false reviews, and thin or AI content. Focus on genuine, valuable, user-first content and adhere to Google’s spam and quality guidelines.


Expect ranking volatility during the rollout. Avoid making hasty changes. Monitor metrics using Google Search Console and analytics, and wait until the update is fully rolled out before assessing impact or making adjustments.

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